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The Giacomo

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837 Reviews from our TripAdvisor Community

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Showing 793: English reviews
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Oakville
Reviewed 3 days ago NEWvia mobile

Loved loved loved it. Brian was amazing. The staff really do give you the Giacometti experience. They're lovely and accommodating. My room is beautiful. I love every boutique part of this hotel. Will be back

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Helpful?
Thank rosiec940
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you choosing the Giacomo for your weekend getaway and thank you for posting a review. It is great that you loved our hotel. I will be sharing your comments with Brian. We all look forward to your return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Elma, New York
Reviewed 1 week ago

We arrived and were wonderfully surprised by the helpfulness of the desk greeter. Check-in was a breeze--- as was the complimentary valet parking. Our room was wonderful! Very spacious and clean. Only caution and very mild.... room was cold and a tad drafty. We did close the curtains (heavy) and this kept the room much cozier. Visitors must go to...

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Helpful?
Thank RBE14059
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and posting a review. We are delighted to hear you enjoyed your time with us and had a lovely stay. We hope you will consider staying at the Giacomo again in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Memphis, TN
Reviewed 2 weeks ago

Very nice room! I am posting a few photos. Friendly staff for the most part. The parking is not directly on-site, and you can't park on your own. But the hotel staff will park your car for you and retrieve it for you. We were able to easily walk to the falls, even in winter - the hotel is very...

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Helpful?
1Thank Memphis_gal_8
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing the Giacomo and posting a review of your stay. I am very glad to hear you enjoyed your time with us and found our rooms nice and the location great. When you return to Niagara Falls we hope you will also return to the Giacomo. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection...

Atlanta, Georgia
Reviewed 2 weeks ago

Brian was a pleasure to work with in booking and guest services. The staff is warm and friendly. The decor blends old with the new and it is stunning! Highly recommend the Giacomo! The 1920s theme decor is so inviting! Close proximity to the Casino.

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Helpful?
Thank Pennyharr
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and writing a review. I will be sure to share your comments with Brian. We are happy you enjoyed your time with us and appreciate your recommendation to future travelers. We hope to welcome you back to Niagara Falls and the Giacomo in the future. Regards, Doug Ujeski General Manager The Giacomo An...

Albany, New York
Reviewed 3 weeks ago

We had a great stay here. They have free valet parking, just pull to the side of the building. There were several people at check in and they were all extremely helpful and accommodating. They do a refundable 50.00 deposit/hold for room incidentals on your card above what you paid for the room upon check in and should be credited...

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Helpful?
Thank nina a
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo. We appreciate your detailed positive review. We are delighted you had a great stay and were able to enjoy many of the amenities and services that we offer all of our guests. We hope to welcome you back to Niagara Falls and the Giacomo in the future. Regards, Doug Ujeski General Manager The...

Reviewed 3 weeks ago via mobile

Great service, beautiful accommodations, terrific location and the complimentary breakfast was very nice. Located equidistant from the falls and the Seneca Casino. Adjacent to the Niagara Falls Culinary Institute where you can sample dishes from future 5 star chefs.

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Helpful?
Thank Bill D
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and posting a review. I am happy to hear that you found your accommodations beautiful, our location terrific and that you received great service. We hope you will return to the Giacomo the next time you come to Niagara Falls. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection...

Salem, Oregon
Reviewed 18 January 2017

When I was rushing to book a last minute trip to Niagara Falls, I lost sight during the booking process as to which hotels are located on either side of the US/Canadian border. When I got off of the train, we quickly realized that our hotel was on the Canadian side, and we didn't bring our passports. Things turned desperate...

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Helpful?
2Thank WhyNot_1_2_Go
Doug U, General Manager at The Giacomo, responded to this review

We appreciate you writing a review and thank you for choosing to stay at the Giacomo. We are happy you enjoyed your stay at the Giacomo while you were in Niagara Falls and hope you will consider choosing the Giacomo again if you return to Niagara Falls in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel...

State College, Pennsylvania
Reviewed 17 January 2017

Had a great great visit to this hotel in Jan 2017. We snuck up for a trip to see the Falls in the winter covered in ice. The hotel does free valet parking. It is a beautiful hotel done up in art deco design. The room was cozy, with two queen beds and a huge bathroom, perfect for my family...

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Helpful?
1Thank Suzy S
Doug U, General Manager at The Giacomo, responded to this review

Thank you for choosing to stay at the Giacomo and posting a review. We appreciate your detailed feedback and are delighted you enjoyed your time with us. We look forward to seeing you again when the weather is warmer. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Reviewed 11 January 2017 via mobile

The hotel itself was amazing, the decor was to die for, the breakfast was selections, the staff was so kind and helpful, the location was perfect. Can't wait to go back! My favorite part was the beautiful sky view lounge that over looked the falls

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Helpful?
Thank Lexie A
Doug U, General Manager at The Giacomo, responded to this review

Thank you for staying at the Giacomo and posting a review. I am delighted to hear that you enjoyed your time with us. We all appreciate your kind words and look forward to your return in the future. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

Reviewed 9 January 2017 via mobile

Very nice hotel! The staff was very helpful! We decided at the last minute leaving Boston that we would stop in Niagara Falls. We had thought we would stay just one night but ended up staying two after talking with the front desk staff. We are so glad we did. We had heard by so many people that you needed...

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Helpful?
Thank Paula O
Doug U, General Manager at The Giacomo, responded to this review

It is fantastic that you enjoyed your stay at the Giacomo. Thank you for choosing us on your trip to Niagara Falls. We appreciate you posting a review and hope you will consider staying with us again the next time you are in Niagara Falls. Regards, Doug Ujeski General Manager The Giacomo An Ascend Hotel Collection Member

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Giacomo, an Ascend Hotel Collection Member(R) in Niagara Falls, NY near Maid of the Mist is a towering achievement of art deco architecture. Located in a nationally-registered historical building, this boutique hotel in Niagara Falls is within walking distance from the brink of the naturally beautiful Niagara Falls, as well as a host of other attractions The Giacomo is the premiere luxury boutique hotel in Niagara Falls. Experience the majestic wonder of Niagara Falls in the world-class setting of the Giacomo Hotel - Niagara's only upscale boutique hotel. The epitome of Art Deco Architecture, the Giacomo has been completely renovated to feature ultra-modern innovations and the highest standards of personal service to satisfy the needs of the most discriminating traveler. ... more   less 

Additional Information about The Giacomo

Address: 222 First Street, Niagara Falls, NY 14303
Region: United States > New York > Niagara Falls
Price Range: €109 - €307 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Giacomo 3*
Number of rooms: 41
Reservation Options:
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Also Known As:
The Giacomo Hotel Niagara Falls
Hotel Style:
#1 Family Hotel in Niagara Falls
#2 Romantic Hotel in Niagara Falls
#3 Business Hotel in Niagara Falls
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Questions & Answers

Here's what travellers have asked, with answers from The Giacomo staff and other travellers.
15 questions
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Questions? Get answers from The Giacomo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a spacious corner room”
  • Ceiling of room; a little stark, but at least they have sprinklers!
 of 5 bubbles Memphis_gal_8, 6 Feb 2017 | Read review
“Ask for Brian!”
 of 5 bubbles Pennyharr, 2 Feb 2017 | Read review
“Corner rooms have more room/ better layout”
 of 5 bubbles 403ninaa, 1 Feb 2017 | Read review
“The corner rooms are great.”
 of 5 bubbles WhyNot_1_2_Go, 17 Jan 2017 | Read review
“We chose the Corner room with a Fireplace and Jacuzzi.”
 of 5 bubbles Lrigsby, 2 Jan 2017 | Read review
5 of 5