This hotel is less than 2 miles from an attraction we planned to see the following morning, so the location was perfect for us. Clean room, recently redecorated/painted, great bed, jacuzzi jets in the (one-person) tub, mini microwave and mini fridge, and A/C that worked! Yay! And for an affordable price. Some drawbacks which might affect others' decision to stay here--re amenities, only shampoo, conditioner and bar soap. So if you need lotion or anything else, bring it with you. Very few electrical outlets. We managed, but for today's electronic-dependent population, it was a minor inconvenience. No elevator, but only two floors. If we're ever back through this area in the future, we would stay here again.
I stayed at this hotel for one week because the company I worked had made a reservation in this disgusting unprofessional hotel . The people who work there were pretty rude, unfriendly and racist. They have the worst and bad customer service I hove ever encountered in my life. I’ve also worked for the hospitality industry before and I always remember listening to the customer first. I don’t mean a customer is always right but in my case, I was 100% right. I left my luggage in the morning before I go to work and told the lady at the front desk to hold a luggage for me. I even requested her once i arrive later in the evening, I will pick the luggage from the front desk and go back to my home. She took my luggage and she said yes we can hold it for you. Later I arrived after 7 PM at the hotel to pick up my luggage but the lady said she doesn’t have a key to the luggage storage. I kindly ask her I can go ahead and wait for you to find the key, open the storage and give me my luggage. She told me she won’t be opening the storage where my luggage is until next morning. I told her that I had a family emergency and I don’t have a hotel room for tonight. I already checked out this morning and I ask the lady at the front desk to hold the luggage for me. She said whoever worked in the morning, she’s the only one who has a key to the storage room and unfortunately she won’t be able to open the storage room to give me back my luggage until then next morning. What kind of service is this? How can they hold my luggage? The lady name is “CYNTHIA” who was working in the evening shift had the most horrible attitude towards the customer. If I were to be a different person, they could have Sued this hotel easily. I had to call my company to call the lady at the front desk because I could not speak to her. Cynthia did not want to listen to me and kept on telling me that I have to wait until tomorrow morning to get my luggage. When my company manager called the lady Cynthia, my manager was also told the same thing that the lady who was working at the front desk in the morning has the key to the storage and she has “ life”so she cannot come back to the hotel to open the luggage room for my luggage. So the front Desk lady has a life, what about customer life? what about customer family? what about customer emergency that I have to go back to my home that night? What if I had flight to catch, what if I had hospital to make it. The most annoying thing that happened to me was Cynthia did not want to listen. She kept on saying that they had the life and just to get my luggage out from the closet, they cannot come back to the hotel and open the door which does not make sense at all. Thankfully, my company manager was able to book the hotel room for one more night which I had to pay from my pocket, Also, I have to pay car rental, gas, tools because my company won’t be paying for the car expenses. I had to stay in this hotel one more night just to get my luggage out of the closet because the lady was not there until tomorrow morning. The next morning when I woke up at 7:30, I went straight to the front desk and another lady was there Who had equally the worst attitude. Mind you, I was the customer there. These ladies get paid because I including other customer like me who come there and paid their hard earned money for this hotel.This lady was again trying to explain to me that It was my fault not theirs . This is the reason I highly won’t recommend anyone to stay at this property. Cynthia, if you’re reading this , please try to listen to the customer first before you speak up. Learn how to provide good customer service because you are in the hospitality industry. You are getting paid because you are supposed to provide Friendly service to the customer not by arguing with the customer.…
My wife and I stayed here during our trip to New Paltz. Plus: The room was nice and clean with a microwave, fridge and large screen tv. Breakfast was ok. The bed was very comfortable. Con: The room was on the smaller side given that I paid almost a hundred dollars a night. Further, a grab bar in the shower would be a good idea. Overall a nice, relatively inexpensive stay.
I have stayed in this hotel over five times in the last two years. It is a simple, no-frills and clean place to stay when traveling. Their complementary breakfast is better than most. The front desk has always been pleasant and professional.
Conveniently located right off the NY Thruway. Has been upgraded from the former Super 8. Decent beds and clean, but smaller rooms. Nice mini fridge, coffee maker and micro in room. Basic complimentary continental breakfast, all carbs, no fresh fruit or protein. Free WIFI, sometimes connection not good for FB. Front desk staff pleasant and accommodating. Strict no smoking policy and when we entered our room, we were hit smack in the face with cigarette smoke residue. Staff checked it out and we had a nice fresh smelling room within.minutes. Overall, a much better value from the Hampton Inn next door ($40-50 less per night) and definitely a better choice from the Rodeway and Travelodge located nearby.