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Holiday Inn Express Hotel & Suites Malone

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Holiday Inn Express Hotel & Suites Malone
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159 Reviews from our TripAdvisor Community

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Showing 158: English reviews
Reviewed 2 weeks ago

My room was spacious and comfortable. The staff was friendly and accommodating. The breakfast was fantastic. Shauna, the girl who runs the breakfast does a superb job. There is always a lot of food and she keeps the area immaculate and greets everyone with a welcoming smile.

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Helpful?
Thank mike r
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, Mike R, for your review! We hope you enjoyed your stay with us here at the Holiday Inn Express in Malone! I will be sure to share your kind words with Shauna and the rest of our staff. We look forward to seeing you again soon! Warm Regards, Mercedes Mosher Front Office Manager

Ottawa, Canada
Reviewed 7 January 2017

My wife and 3 teenage kids spent the weeekend skiing at Titus. Their Canadian money at par deal made the trip from Ottawa worthwhile and quite enjoyable. Staff at this hotel is great and hotel met all our expectations.

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Helpful?
Thank PistolPete2014
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, PistolPete2014, for your review! We are happy to hear you enjoyed your stay with us at the Holiday Inn Express! I will be sure to share your kind words with the staff! We look forward to seeing you again! Warm Regards, Mercedes Mosher Front Office Manager

Kemptville, Canada
Reviewed 7 January 2017

We have stayed at this hotel a number of times for the at par Ski Package and the customer service we receive from Mercedes and Kristyn from the very first email looking for rates to the day we arrive is amazing. They are courteous on the phone and respond to emails even on New Years Day. They both go the...

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Helpful?
Thank janecl2017
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, janecl2017, for your review! We are happy to hear that you enjoyed your stay with us here at the Holiday Inn Express in Malone while skiing at Titus Mountain! Kristyn and I were happy to help you with making your stay a pleasant one. We hope to see you again soon, feel free to call us at any...

Reviewed 29 December 2016 via mobile

We stayed here because it offered a ski and stay package. You have to call ahead and they will reserve the room, you have to pay cash to get the room at par. They were very accommodating, we showed up before check in to get the lift tickets and they checked us in anyway! Close to everything, clean, good service....

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Helpful?
Thank jenna f
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, jenna f, for your review! We are happy to hear that you enjoyed your stay with us here at the Holiday Inn Express in Malone while skiing at Titus Mountain! We hope to see you again soon! Warm Regards, Mercedes Mosher Front Office Manager

Syracuse, New York
Reviewed 16 November 2016

This hotel is very clean and customer friendly. The rooms are very clean and comfortable. It's also located close to about any shopping need a person has. The breakfast is excellent with pancakes too!

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Helpful?
Thank lady_knight1670
HIEMaloneStaff, Front Office Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you, lady_knight1670, for your review. We are happy to hear you enjoyed your stay with us here at the Holiday Inn Express in Malone. We look forward to seeing you again soon! Warm Regards, Mercedes Front Office Manager

Reviewed 16 November 2016

I don't usually write reviews, just review them. However I must say the staff at this hotel really goes the extra mile. Leigh Anne at the front desk in particular was very helpful in accommodating my laundry situation as I was there for work and working extended hours. Her service was outstanding, next to none! Thanks Leigh Anne!

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Helpful?
Thank Steve C
HIEMaloneStaff, Manager at Holiday Inn Express Hotel & Suites Malone, responded to this review

Thank you Steve C, for taking the time to share your feedback with us. I will be sure to pass your sentiments along to Leigh Anne. We look forward to seeing you again soon. Best Regards, Toni

Cohoes, New York
Reviewed 3 November 2016

Very clean rooms and property. I had a problem with my TV and room AC...I called down to the desk and the desk clerk was there within 5 minutes and fixed both problems.Excellant service!!!!!! The hotel offers a free breakfast with items such as bagels,muffins,coffee,juices and some hot items as well.

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Helpful?
Thank Bill L
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

It was great to hear that you had a pleasant stay with us!. The breakfast is delicious, and i was glad to help with your TV and AC. We all pride ourselves with the satisfaction of our guests. We look forward to your next stay with us! Breakfast will be waiting for you when you wake up!!

Bath, New Hampshire
Reviewed 29 October 2016 via mobile

Clean well maintained rooms with very comfortable beds. The breakfast had multiple choices and great food. Pool and spa area was great. It was walking distance from a couple restaurants. The workers are very nice and very polite.

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Helpful?
Thank BathCritz
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

So very glad you enjoyed your stay.. Our housekeeping is the best! They really take pride in their work and assuring that the rooms are clean and comfy. The breakfast is so delicious and we are super happy you enjoyed it!.. We look forward to your next stay with us, that hot tub and pool will be waiting for you...

Alexandria, Ontario, Canada
Reviewed 19 October 2016

Spacious room, very quiet and clean. Bed was a bit too soft. Swimming pool and hot tub. Excellent breakfast buffet. Friendly staff. Close to great restaurants and shopping. Can't ask for more. We will definitely go back.

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Helpful?
Thank Claire R
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

We are very pleased that you enjoyed your stay with us. Its great to hear the positive feedback and we hope you come and visit again!

Reviewed 17 October 2016 via mobile

I travel often. I am always happy with the folks at this hotel, it's location and rooms. Today I was put in a room next to someone who was just a little loud. I usually don't care. I called down to the front desk and David could' have been any more accommodating and found another room for me. He even...

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Helpful?
Thank edalosi
HIEMaloneStaff, Front Desk Attendant at Holiday Inn Express Hotel & Suites Malone, responded to this review

We are very glad you enjoyed your stay with us!. We also, hope to see you back again!. I was more than happy to help you enjoy your stay better by accommodating your room needs to a more comfortable one. Hope to see you soon! Sincerely, -David and the entire Holiday Inn Crew!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Malone

Address: 3351 State Route 11, Malone, NY 12953-4713
Region: United States > New York > Malone
Price Range: €121 - €180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Malone 3*
Number of rooms: 81
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Also Known As:
Holiday Inn Express Hotel And Suites Malone
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Malone staff and other travellers.
1 question
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Kingston, Canada
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Malone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suite gives you a little extra room when you are a family of four.”
 of 5 bubbles janecl2017, 7 Jan 2017 | Read review
“great view”
 of 5 bubbles 719clairer, 19 Oct 2016 | Read review
“Rooms facing the back have nice views of fields and the nearby small airport”
 of 5 bubbles shaft9077, 23 Sep 2016 | Read review
“We had a northern view - you can see mountains in Canada”
 of 5 bubbles phlefebvre2016, 23 Sep 2016 | Read review
“never hurts to ask for an upgrade.....”
 of 5 bubbles ILUVMAINE69, 20 Sep 2016 | Read review
5 of 5