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BEST WESTERN PLUS Lockport Hotel

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203 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS Lockport Hotel
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Showing 200: English reviews
grand blanc, United States
Level Contributor
3 reviews
Reviewed 31 October 2015

watch out my fellow field service engineers they will hit your cc with taxes and cleaning fee the hotel was not clean exterior interior was ok but dated room was terrible smelled had to request sheets the ones on the bed were stained the carpet in rooms is worn out i did not feel my vehicle was safe and the... More 

Review collected in partnership with Best Western

Helpful?
Thank Robert B
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for corresponding about your hotel stay. Unfortunately I am unable to agree with your review of the hotel. The Best Western Plus Lockport Hotel is a 100% Smoke Free Hotel and your room was found to have been smoked in with evidence of a Marlboro package & a cigarette butt. Therefore as stated on our registration card that... More 

Viola, Wisconsin
Level Contributor
3 reviews
3 hotel reviews
Reviewed 21 October 2015

We used this hotel for a visit with family nearby. The hotel was clean and employees friendly. They had us on second floor, upon arrival I asked for first floor and they made it possible. At four in five in the morning, check out was a little slow. Only bad thing I can really say about this hotel is, that... More 

Review collected in partnership with Best Western

Helpful?
Thank Lori F
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am very appreciative of your review & feedback regarding your recent stay at my Best Western Plus Lockport Hotel. I am glad to hear my staff was friendly & cleanliness were a highlight of your stay. The staff is always striving to have their guests have a memorable experience. Hope you are traveling through Lockport/Niagara County in the future,... More 

Level Contributor
13 reviews
7 hotel reviews
Reviewed 19 October 2015 via mobile

Nice hotel. People are very accommodating. The hot breakfast is good with plenty of table space. Like the pancake maker and the lady in charge of breakfast. Very warm, lovely lady! The rooms are clean and spacious but a bit dated. Stayed 2 nights. Would stay again.

Helpful?
Thank Margaret B
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Your review is tremendously appreciated regarding your stay at the Best Western Plus Lockport Hotel. Thank you for having a keen eye on the areas that truly made your stay more memorable. Finding a key team member (Breakfast Attendant) that made your stay even better is very heartwarming. I look forward to sharing your review & feedback with my team,... More 

Indianapolis, United States
1 review
Reviewed 19 October 2015

Great value. Loved the king bed and the bathroom was very nice. Was in town for a wedding and the other hotels didn't serve breakfast so that's why we picked here. Well worth the extra few dollars. Breakfast was excellent and the breakfast attendant lady was very energetic, even at 6am!

Review collected in partnership with Best Western

Helpful?
Thank Lindsey B
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am so pleased to know that during an already special visit to Lockport to attend a wedding, you were able to have an extraordinary experience at my Best Western Plus Lockport Hotel. Your time taken to review my Best Western is greatly appreciated and certainly welcome. I'm glad you found our rooms & breakfast to your liking and I... More 

Ewing, New Jersey
Level Contributor
120 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 October 2015

This was a three night stay and we couldn't have been more pleased with the service and the accommodations. Comfortable room, very clean, and a friendly and efficient staff helped us to really enjoy our stay and not worry about anything. The breakfast that was served each morning was well stocked, and offered in a very clean breakfast room. There... More 

Review collected in partnership with Best Western

Helpful?
1 Thank Anita L
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

Thank you for reviewing the Best Western Plus Lockport during your recent stay & providing such positive feedback! I am so glad my staff was able to meet & exceed your expectations, and thank you for the detailed areas that you found enjoyable. We work hard at making every stay memorable. Looking forward to meeting you during your next trip... More 

Brisbane, Australia
Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 October 2015

We only stayed here one night on the ways to Niagara Falls which isn't far from there is you wanted to use Lockport as a base. The rooms were a goodsize and bathroom too. Desk, drawers iron etc all provided. Furniture dark. Rooms were quiet. We had a downstairs rooms easy accessible from a carpark around the side instead of... More 

Helpful?
1 Thank PRICEY2830
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am thankful for your glowing, detailed review of my Best Western Plus Lockport during your trip into the Niagara Falls area. I truly appreciate the time & effort you took providing valuable feedback, along with your keen observations made of the amenities & overall experience you really enjoyed during your stay. Hope when you travel back to the States,... More 

Brisbane, Australia
Level Contributor
148 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 1 October 2015

This hotel has everything you could want, an indoor pool, a fitness room, good sized rooms, very clean, and close to all local attractions. Has plenty of parking and you can walk to a couple of restaurants. There is a shopping mall just down the road where you can get supplies. As a bonus Lockport is only about 30minutes from... More 

Helpful?
Thank AussiePD
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am very appreciative of your enthusiastic & favorable review of your stay recently at my Best Western Plus Lockport Hotel. Your detailed accounting of every area encountered is tremendous, especially knowing the hotel met & excelled in providing all items & locations in the areas that matter most to a savvy traveler that you are. My staff will be... More 

Burlington, Canada
Level Contributor
137 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 20 September 2015 via mobile

Lockport has a lot to offer and this hotel is a good location to visit. Facilities are a bit dated, but there is a great gym room & pool. Staff are friendly and helpful. Breakfast is included but stick to the basics! Pass on the powered eggs and so so sausage. Rooms are clean, but decor needs upgrading! TV &... More 

Helpful?
Thank robm12015
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

I am very appreciative of your time took to review & provide insightful feedback from your September stay at the Best Western Plus Lockport Hotel. Always looking at ways to improve and evaluate different methods of attending to our amenities that guests experience. I certainly hope you have another opportunity to stay at my hotel property in the future, so... More 

Latrobe, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 September 2015

A great place to stay and very clean too. Front desk was very helpful in helping us find a place to eat nearby. The pool was a small but was nice. Beds were very comfortable too. Breakfast had plenty of choices and was very good.

Helpful?
Thank Mary Jo H
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

The time you took to provide valuable feedback & glowing observations of my Best Western Plus Lockport Hotel is truly appreciated! I'm glad my staff took great care of you & any needs during the stay, and I know they will be thrilled to know they succeeded in making another memorable guest experience occur. I am thankful of your kind... More 

Lockport, United States
1 review
Reviewed 13 September 2015

Not only is the hotel clean and comfortable but the staff was wonderful. I think my memories will always be of coming in and giving my name and the young lady smiled and said ,"I remember you, you are SFO", (part of my email stands for Sews For Others). Breakfast was good and the pancake maker was fun. I got... More 

Review collected in partnership with Best Western

Helpful?
Thank Pamela L
David E, General Manager at BEST WESTERN PLUS Lockport Hotel, responded to this review

How great it is to hear and see of your truly enjoyable stay at my Best Western Plus Lockport Hotel. I know my staff works hard at being very cognizant of returning guests/clients when the occasions occur, and it was special to know they succeeded again in recognizing you. Knowing a good night sleep and breakfast experience was had makes... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Best Western Plus Lockport Hotel (Formerly the Holiday Inn Lockport) has been 100% renovated in June 2013 & is the perfect location for your visit to one of New York's most fascinating areas. The Best Western Plus Lockport Hotel is centrally located between Buffalo, Niagara Falls and Darien Lake, and just one mile from the historical Erie Canal with easy access to the Greater Buffalo Niagara International Airport. Your stay in Lockport is not complete without a visit to the Erie Canal Locks, a trip to the Upside Down Bridge, the Canal Museum, the Kenan Art Center, the Lockport Cave & Underground Boat Ride and a Cruise on the Erie Canal. Also, Albright Knox Art Gallery, Buffalo Museum of Science, Buffalo Zoo, Niagara Falls with all of its attractions including the Aquarium, Maid of the Mist, Cave of the Winds, Niagara Falls State Park and Fashion Outlets Shopping & Niagara Wine Trail. Visiting the area for educational purposes, the Best Western Lockport Hotel is only a short drive to Niagara University, Niagara Community College, and the State University of New York at Buffalo.Coming to the area for business? The Best Western Plus Lockport Hotel is centrally located and close to Delphi Corporation, AES Somerset, First Niagara Bank, LaFarge, Allegheny Ludlam, Candlelight Cabinetry, Sigma, and many more. Free wired and wireless high-speed Internet access is available. ... more   less 

Additional Information about BEST WESTERN PLUS Lockport Hotel

Address: 515 S Transit St, Lockport, NY 14094 (Formerly Holiday Inn Lockport)
Region: United States > New York > Lockport
Price Range: €69 - €103 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Lockport Hotel 2.5*
Number of rooms: 95
Reservation Options:
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Also Known As:
Holiday Inn Lockport Hotel Lockport
Lockport Holiday Inn
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Questions & Answers

Questions? Get answers from BEST WESTERN PLUS Lockport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask not to have a view of a brick wall, if it matters to you.”
 of 5 bubbles epuya, 10 Sep 2016 | Read review
“I like the first floor but there are entrances everywhere, All roads lead to...”
 of 5 bubbles GregSmith66, 23 May 2016 | Read review
“Ground level room near entry E is quite also saves time lugging gear through the lobby.”
 of 5 bubbles AussiePD, 1 Oct 2015 | Read review
“away from anyone staying next door”
 of 5 bubbles GrantK40, 7 Aug 2015 | Read review
“The layout of the Hotel makes a bad room hard to get I think.”
  • all the necessities - smallish fridge - but sufficient
  • Clean well appointed bathroom
  • Just enough room - nice color scheme -
  • Comfortable Beds
 of 5 bubbles JenniferG152, 4 Aug 2015 | Read review
5 of 5
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