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Holiday Inn Syracuse/Liverpool Airport Hotel

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Traveller (22)
Room & Suite (25)
Dining (3)
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Overview
  • Excellent27%
  • Very good37%
  • Average21%
  • Poor9%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (229)
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228 results
Traveller rating
62
78
50
22
16
Traveller type
Time of year
LanguageEnglish
62
78
50
22
16
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All reviewsattended a conferencehotel restaurantdrug storepark and flyc unittaco belloff the highwaytwo double bedsshuttle serviceup to datean older hotelindoor poolchecking instate fairfree shuttleroom was largestaff was friendly
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1 - 5 of 228 reviews
Reviewed 2 weeks ago via mobile

I’m not sure why there are so many bad reviews but I have had a great experience. Staff is nice, food is good, and I can understand why you have to pay for breakfast because it is way better than a free buffet. Just pay...More

Thank jjak2001
Hotel's Favourite
Reviewed 28 August 2017

Went for the night and went to the NYS Fair. Stephanie helped answer all of our questions completely with just a couple of phone calls. She arranged for a early check in and a refrigerator. The free shuttle to the Mall was prompt, no waiting,...More

Thank Password111_13
Reviewed 3 weeks ago

The hotel staff does not know how to communicate and advise customers ways to resolve the problem immediately. The rooms get hot at times during early spring, due to the possibility of pipes freezing. The heat can get unbearable at times. You have to get...More

Thank Corey Y
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded 1 week ago

Hi Corey Y! Thanks for choosing us for your trip in Salina and sharing your concerns! While I'm glad to see your 3-star rating for the value in our pricing, I'm very sorry about the lapses in our hotel staff's issue resolution. I also recognize...More

Reviewed 17 February 2018

Very frustrating staying here. Had to move rooms at 1:30 a.m. due to lock on door not connecting with key card. Lost an item in the move, housekeeping couldn't apparently find it in the room we moved from. Got moved to smaller room with a...More

Thank grylor
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded 3 March 2018

Hi grylor! Thanks for choosing us for your trip in Syracuse and sharing your thoughts! I'm very sorry about the inconveniences caused by the need to transfer to you another room, misplaced item in your original room, and bathroom maintenance. This is certainly not what...More

Reviewed 5 November 2017

how a Holiday Inn can be this poor. Checked into my room around 7 on a Friday. Temperature in the room was approaching 80 degrees even though the thermostat was set to 65. Turned fan on to high and went out to grab a bite...More

1  Thank SirVayR
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded 19 November 2017

Hi SirVayR! Thanks for choosing to stay with us and sharing your candid feedback! We're glad to know that you're able to relax thanks to our quiet rooms and comfortable beds. I'm very sorry to learn though that your room was too warm for you...More

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About
Amenities
Top amenities
Pool
Room Service
Restaurant
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Dry Cleaning
Self-Serve Laundry
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$103 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Liverpool
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$103 - US$195 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Liverpool
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (22)
Room & Suite (25)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (2)
Questions & Answers
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PunkMuff
18 February 2017|
AnswerShow all 5 answers
Response from Thomas K | Reviewed this property |
Our breakfast was complementary, as I recall; part of a package deal for the conference we attended there. That said, the eggs and sausage were not the best... Otherwise good place to stay!
0
Votes
twittr1
29 August 2016|
Answer
Response from Jenn1115 | Reviewed this property |
It was decent - no complaints
0
Votes
twittr1
29 August 2016|
Answer
Response from Carl W | Reviewed this property |
Yes
0
Votes
Room Tips
"Hotel is old and uses antiquated equipment."
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"get a room without so many issues so you don't have to move rooms"
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"Easy to park, seems to be a popular place. We've had rooms on both sides. The back side is probably a bit..."
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"don't go to the restaurant"
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