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All reviewsattended a conferencehotel restaurantdrug storepark and flyc unittaco belloff the highwaytwo double bedsshuttle serviceup to datean older hotelindoor poolchecking instate fairfree shuttleroom was largestaff was friendly
I’m not sure why there are so many bad reviews but I have had a great experience. Staff is nice, food is good, and I can understand why you have to pay for breakfast because it is way better than a free buffet. Just pay...More
Went for the night and went to the NYS Fair. Stephanie helped answer all of our questions completely with just a couple of phone calls. She arranged for a early check in and a refrigerator. The free shuttle to the Mall was prompt, no waiting,...More
The hotel staff does not know how to communicate and advise customers ways to resolve the problem immediately. The rooms get hot at times during early spring, due to the possibility of pipes freezing. The heat can get unbearable at times. You have to get...More
Thank Corey Y
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded 1 week ago
Hi Corey Y!
Thanks for choosing us for your trip in Salina and sharing your concerns!
While I'm glad to see your 3-star rating for the value in our pricing, I'm very sorry about the lapses in our hotel staff's issue resolution. I also recognize...More
Very frustrating staying here. Had to move rooms at 1:30 a.m. due to lock on door not connecting with key card. Lost an item in the move, housekeeping couldn't apparently find it in the room we moved from. Got moved to smaller room with a...More
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded 3 March 2018
Thanks for choosing us for your trip in Syracuse and sharing your thoughts! I'm very sorry about the inconveniences caused by the need to transfer to you another room, misplaced item in your original room, and bathroom maintenance. This is certainly not what...More
how a Holiday Inn can be this poor. Checked into my room around 7 on a Friday. Temperature in the room was approaching 80 degrees even though the thermostat was set to 65. Turned fan on to high and went out to grab a bite...More
1 Thank SirVayR
Response from IHGService, Guest Relations Manager at Holiday Inn Syracuse/Liverpool Airport HotelResponded 19 November 2017
Thanks for choosing to stay with us and sharing your candid feedback! We're glad to know that you're able to relax thanks to our quiet rooms and comfortable beds. I'm very sorry to learn though that your room was too warm for you...More