41 - 45 of 357 reviews
Poor customer service. No shuttle to the airport. They had to call for a taxi. The were not helpful. Asked for a wake up call. Never happened. They were asleep at the desk. On the return, I called for a ride back to the hotel,...More
We don't not have a shuttle to the airport anymore. We do however provide free shuttle service to/from the Albany airport through a company called Capitaland Taxi. I'm very interested in hearing more about your customer service experience. That's obviously not the type of customer...More
We have stayed here three years in a row for proximity to Albany airport. Pulled up this year to see no curtains in windows, mattresses leaning against windows- had an abandoned appearance. The hallway carpets were dirty, walls dirty, wall paper coming off walls. Our...More
We aren't using the last wing of our building and after seeing your review I did go out to see that there was a room without curtains with a mattress against the window. I don't think it was there long but it's been corrected. So...More
So I honestly have never left a bad hotel review before, but I had to make an exception for this place. I stopped here after a late night flight to Albany airport for what I thought would be a quick overnight..... I go to my...More
When booking on 3rd party sites for whatever reason it's not odd to find reservations that are made for smoking but the people actually want non-smoking when they come. That appears to be what happened here but the desk clerk is supposed to ask in...More
The hotel was old and the rugs were a little thread bare in the halls, several room doors were broken or in disrepair. The juice machine was broken and the coffee tasted burn. The staff were very friendly and helpful and the room was spotless.
"Pick room on top floor facing away from road. No elevators so you have to carry things up one floor."
"Don't stay here unless you are very patient and don't mind changing rooms until you find one that is..."