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All reviewsfront deskover thanksgiving weekendsmall sofahotel restaurantexercise roombed was comfortablenice poolgeneral managernice hotelrooms were very cleanadjoining roomsnice amenitiesrecent staysaratoga springswould definitely stay here againpleasant stayup to date
I must say I have stayed here before with no issues. Most recent visit was told they offer no upgrades to anyone even though I am Spire Elite and upgrades are part of the program from what I have read online. I was staying for...More
Response from cmccredie, Manager at Holiday Inn Johnstown - GloversvilleResponded 26 January 2016
I would like to personally apologize for the series of incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
I am sorry that our...More
I was visiting family around Christmas 2015. Normally, I stay with family or at a B&B, but decided to give this place a try. I'd probably stay again in a pinch, but I think my money is better spent at a nicer B&B.
Response from cmccredie, Manager at Holiday Inn Johnstown - GloversvilleResponded 5 January 2016
I was disappointed to hear of your experience during your stay at our hotel. Please allow me to apologize for the poor service you received. i appreciate that you took the time to share the situation with me, as this is not a...More
We stayed the weekend of dec 19, 2015. The room was small but was neat. My teenage son went to the desk and asked for another towel. There were 4 of us and only 3 towels. The person at the desk said they would come...More
Thank Kristi K
Response from cmccredie, Manager at Holiday Inn Johnstown - GloversvilleResponded 29 December 2015
Dear Kristi K,
Thank you for sharing your comments with us, the good the bad and the otherwise. It truly allows us to know how we are doing with providing you the best service we can. '
I was disappointed to learn of your experience...More
We were moving and booked this hotel for the first night of our move. Due to terrible weather reports we had to leave a day early so we called hotel and cancelled (one day ahead of reservation.) We were charged anyway. Manager when he finally...More
Thank Diana M
Response from cmccredie, Manager at Holiday Inn Johnstown - GloversvilleResponded 24 November 2015
I am sorry to hear of your experience with our hotel. That type of poor communication is not indicative of how our team members typically communicate with our guests regarding a no-show billing. I am sorry for your frustration, and will follow through...More
My sister and I stayed here two nights while attending a family reunion in the area; The room was comfortable, quiet and clean. We enjoyed the beautiful pool in the evening - had it all to ourselves. We also enjoyed an excellent dinner at the...More
Response from Kathleen D | Reviewed this property |
I have been in a similar situation - it depends how you made the reservations - whether through a third party. Give the hotel a call directly and see what they can do for you. I would do it quickly though!