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Garden Inn & Suites

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268 Reviews from our TripAdvisor Community

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Showing 217: English reviews
Greater London, United Kingdom
Reviewed 24 July 2015

We are a couple in our 30s. We stayed here for one night as had to catch a flight from JFK early the next morning. We used the hotel's complimentary airport shuttle twice & it was fine on both occasions - quick and ran to schedule. The neighbourhood is rundown - but it is the area around JFK so there's...

1Thank Sarah I
Washington DC, District of Columbia
Reviewed 21 July 2015

On July 8th our flight was cancelled and the airline placed us in this hotel overnight. It is in a bad side of town, air conditioning did not work, paint was peeling from the ceiling overtop of our bed. We were stuck in the elevator. Homeless and people recently released from jail / prison are also patrons of the hotel....

1Thank froggiesmooch
Orlando, Florida
Reviewed 17 July 2015

YUCK YUCK YUCK!!! We were stuck in New York after our flight was delayed til the next day. We booked with Hotel Tonight which showed us nice photos of a clean hotel. We were fooled BIG TIME! The place was nasty, it smelled, the room was dirty with stains all over the carpet and it had the unpleasant aroma of...

1Thank BrittanyBFL
Saint Paul
Reviewed 13 July 2015

Arrived at hotel after being directed there by Delta airlines. All rooms had only one queen bed so we would need three rooms for our family. Shuttle was old and filthy. Air was not working, elevator smelled like drugs, lobby was dirty and felt unsafe with many undesirables wandering in and out of hotel. We decided to leave and stay...

Thank Joy43323
London, United Kingdom
Reviewed 13 July 2015

Terrible from start to finish. Firstly the front desk clerk tried to charge a more expensive rate than booked, luckily I noticed. Secondly I had booked a two bedded room and arrived to find a tiny double room with barely enough room to swing a cat, never mind two people and their luggage, on phoning reception we were told there...

Thank jeaniek_11
Reviewed 11 July 2015 via mobile

The sheets were blood stained, our towels had stains, the TV was broke, there was makeup (not mine) on the pillow cases.. called and asked for clean linen and was told "we are busy, you can wait). Most disturbing place I have ever stayed.

Thank Shelby S
Reviewed 30 June 2015 via mobile

The place was ok as its close to the airport and has a free shuttle bus. When we tried to check in they said I booked for the wrong day and they didn't have a reservation. After looking through my confirmation we did have a reservation and it was for the right day, they had made a mistake. The air...

Thank Aleisha87
London, United Kingdom
Reviewed 25 June 2015

Scruffy hotel. Bed was clean but corridors, lobby, bathroom, were seriously run dun. Our Hotel Tonight description said "Renovated" - I think this place must have last been renovated in the 1970s. Air conditioning was not working (85 degrees outside...!), we tried calling reception 3 times about it but they didn't answer. Avoid this place if you can.

Thank starfruitsalad
Los Barrios, Spain
Reviewed 20 June 2015

This hotel only saving grace is its proximity to the airport and the shuttle bus which drops off at all terminals. It's quite a walk to the pick up point though. Check in was easy but no-one offered to help us to our room which was difficult for us as we had extra luggage. The hotel is very tired and...

Thank Nina J
Umhlanga Rocks, South Africa
Reviewed 16 June 2015

We booked this hotel due to close proximity to JFK, and with a view of being close to airport for international departure. First impressions were good, but this had been bye gone days, and which I am sure in years fine by, this was grand. The Receptionist was efficient, and very unfriendly, and am sure she has not smiled for...

1Thank Anver B

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  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Garden Inn & Suites

Address: 15120 Baisley Blvd, Jamaica, NY 11434-2803
Region: United States > New York > Queens > Jamaica
Price Range: €120 - €218 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Garden Inn & Suites 2*
Number of rooms: 185
Reservation Options:
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Also Known As:
Crowne Plaza Jfk Airport
Crowne Plaza Jamaica
Garden Inn & Suites Jamaica, New York
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Questions & Answers

Here's what travellers have asked, with answers from Garden Inn & Suites staff and other travellers.
2 questions
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Questions? Get answers from Garden Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel”
 of 5 bubbles AndrewD150, 30 Jun 2016 | Read review
“Avoid this place!”
 of 5 bubbles glapira, 7 Apr 2016 | Read review
“No options”
  • Is that blood?!
  • walls
 of 5 bubbles MDGypsy, 24 Mar 2016 | Read review
“Don't bother.”
 of 5 bubbles stevecQ6769NW, 15 Nov 2015 | Read review
“Stay away!”
 of 5 bubbles froggiesmooch, 21 Jul 2015 | Read review
5 of 5
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