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Terrible experience, I asked for my money back... no bellboy, elevator not working, 3rd floor room; no disposition from the receptionist to help...i didn't even stayed for a night. After the charge i was told about the lack of confort.
everytime i stop in Queretaro i choose Casa Cayala, the athmosphere is very friendly, and the place is comfy and elegant, I really like the location as well as the cheerful staff!! keep it up guys your doing great!
We stayed here with my family and it was one of the nicest places we been so far in the area the staff was extremely friendly and helpful, the beds were so comfy, place was clean and overall outstanding! Definitely coming back!
Wonderful place, with an incredible staff, it's almost like a Mexican version of a b&b, the atmosphere is friendly, everyone gets to know you by name, the rooms have a real nice view, and a comfy business sense to them, seems to be newly remodeled...More
I have to say, after reading some of the reviews I wasn't sure whether to go for this hotel or not, although we had nothing but an amazing time staying here, staff is friendly and very prepared, hotel is small comfortable and very clean the...More
1 Thank John C
Response from Casa C, Director Comercial at Hotel Casa CayalaResponded 9 September 2014
We appreciate your comments, it feels really good reading all your good thoughts about us, although we will keep working to improve the quality of our service in order to live up all your expectations.
please feel free to contact us any time...More
US$51 - US$83 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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