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DoubleTree by Hilton Queretaro

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DoubleTree by Hilton Queretaro
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457 Reviews from our TripAdvisor Community

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Showing 110: English reviews
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Virginia
Reviewed 2 days ago NEW

I stayed here for a local business trip. As a frequent international traveler that is a loyal Hilton customer, this hotel is the worst i have stayed at in a long time. The carpet was dirty and there was trash in the trash can that the cleaner didn't bother to remove. I never received any washcloths and no replacement toiletries...

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Helpful?
Thank J B
Houston, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 14 March 2017 via mobile

Family friendly yet the hotel caters to business travelers. I've stayed her several times before and have kept coming back. However, this time I came with the wife and kiddies. The staff was extra attentive to the children. The Breakfast in the hotel restaurant is delicious! We ordered omelettes, pancakes, coffee, juices & fresh fruits. The restaurant scored a HOME...

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Thank James T
About Hotel's Favourite Review
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear James: Thank you for these great comments! We are glad to know that you and your family enjoyed your stay here with us. We like to work constantly to offer the best attention, which you deserve. We hope to have the opportunity to welcome you here again soon, we love having you here! Sincerely, Elizabeth Angulo Front Office Manager...

Grand Rapids, Michigan
Reviewed 3 weeks ago

The service was excellent, reception was good, attention was good, restaurant was very good, I can recommend everyone to visit the hotel. If my comeback to Queretaro, go again to this hotel. Thank for everything.

Review collected in partnership with DoubleTree by Hilton
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Thank 51nestora
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Thank you very much for taking your time to give us such great comments! We are glad to know that you enjoy your stay with us and that you are planning to come back. Please let us know if we can do something for you sometime! Have an excellent day!

Beaumont, United States
Reviewed 20 March 2017

Lots of problems with the heat and ac, room smelled like they were cooking under it, and I found out that the kitchen was directly under me. Check in was very slow. No lamp on the desk and no fridge in the room.

Review collected in partnership with DoubleTree by Hilton
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Thank H5361BGbrianb
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear Brian: First of all we would like to thank you for your loyalty as a Honors Member, also for the time you spent sharing your recent experience, this is really useful for us because we detect improvement areas that we were probably missing. We are sorry to know that you presented these inconveniences during your stay and I offer...

The Nutmeg State
Reviewed 2 March 2017

Small hotel compared to other DoubleTree ones I've been to. Fairly clean and has the basic amenities. The staff were friendly, and service was OK. Basic bar and restaurant, nothing to rave about. Rooms was spacious and clean. Location is ok, but not much around except for a super market and shops across the street. The stadium is not far...

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Thank Sindbad2007
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear guest: First of all we would like to thank your loyalty for keep choosing our hotels, also we thank you for sharing your recent experience through Trip Advisor, this is really important to us. As you said our team is really friendly and we work constantly to offer the best attention and accommodations We hope to have the opportunity...

Windsor, Canada
Reviewed 16 February 2017

This is a modern, clean Hotel with friendly helpful staff. It is close to a shopping center and has a very nice Restaurant within. We went for a walk towards the Downtown area, The people we encountered were friendly and helpfulwill. I will definitely stay here again and recommend it to anyone.

Review collected in partnership with DoubleTree by Hilton
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Thank Q8425ZOjohnw
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Queretaro, responded to this review

Your comments about your stay at our hotel made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon.

Washington, D.C.
Reviewed 15 January 2017

Smaller and less elegant than a usual DoubleTree. Nothing wrong with it, but nothing special, either. We're Hilton Hhonors Diamond members, and usually get a nice room upgrade, but this one was TINY -- on par with a Manhattan hotel room! Also, we did have a cockroach in the bathroom on the first day. Not the end of the world,...

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Thank DolleyMaszola
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Thank you for sharing your recent experience through Trip Advisor, we really appreciate the time you spent doing it, it helps us to identify improvement areas that we are probably missing. We are a team that works constantly to meet the expectations we all want and to offer the best attention. I offer to you a sincere apology for the...

Guadalajara, Mexico
Reviewed 26 December 2016 via mobile

Very good service. Beds are comfortable. Rooms are a little bit small. Bring your swimming suit, there's a lovely indoor pool. Location is good. 10 min from Queretaro downtown. Breakfast could improve. Coffee is bad and cheese and cream tastes like plastic. Welcome cookies are a treat!

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1Thank Heidiwl
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Thank you for such a great comment! It is a pleasure to us knowing that you enjoyed this experience. We work constantly to offer the best service and attention. We hope to have the opportunity to welcome you here again soon! Sincerely, Elizabeth Angulo Front Office & Housekeeping Manager DoubleTree by Hilton Queretaro 442 368 3000

Mexicali
Reviewed 25 November 2016

Nice clean hotel, we had a nice stay it is worth trying. Employees not eager to help . It has an indoor pool also. We never stopped by the restaurant but I only asked for a pot of coffee instead and it was good.

Review collected in partnership with DoubleTree by Hilton
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2Thank Lidia C
Elizabeth A, Front Office Manager at DoubleTree by Hilton Queretaro, responded to this review

Dear Lidia, It is a pleasure for us to know that you enjoyed your stay and that we offer such a good service! Your feedback is really important to us because we can always make improvements beginning from your comments. We hope to have the opportunity to welcome you here again soon, we love having you here! Sincerely, Elizabeth Angulo...

Mexico City, Mexico
Reviewed 23 November 2016

Small but very confort hotel close to the Corregidora stadium. Near by public hospital zone and red cross hospital. It includes all the services you need to have a stay without any concern. the room is quit small, but very comfort. the bed is cousy and the pillows are "one of a kind", great!!! Crossing the avenue you may find...

Review collected in partnership with DoubleTree by Hilton
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1Thank arturo_andrade

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Welcome to DoubleTree by Hilton Hotel Queretaro located in the heart of Santiago de Queretaro. This welcoming hotel in Queretaro is within easy access of the Pan-American Highway (Hwy 57) and prominent local businesses, and is just a five-minute drive from the Queretaro Convention Center and the Corregidora Stadium. Queretaro International Airport is just 35 minutes away, and the hotel provides complimentary transport to and from the airport and bus station. Feel welcome with a chocolate chip cookie and warm hospitality when you check into DoubleTree by Hilton Hotel Queretaro. Relax in a comfortable guest room on a king- or queen-sized bed. View a movie and choice of premium channels on a 42-inch LCD TV. Stay connected with work and friends with complimentary internet access and catch up with work at the desk. Upgrade to a spacious suite complete with homelike amenities including a microwave, minibar and comfortable seating area. ... more   less 

Additional Information about DoubleTree by Hilton Queretaro

Address: Luis Vega y Monroy, 410, Queretaro City 76030, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro City
Price Range: €56 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Queretaro 3.5*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hilton Hotels Direct, Hotels.com, Orbitz, Travelocity, TripOnline SA, Priceline and HotelQuickly so you can book your DoubleTree by Hilton Queretaro reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Romantic Hotel in Queretaro City
#8 Green Hotel in Queretaro City
#10 Business Hotel in Queretaro City
#12 Family Hotel in Queretaro City
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Questions & Answers

Questions? Get answers from DoubleTree by Hilton Queretaro staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay here but if you do ask for a clean one”
jbD9561OJ, 25 Apr 2017 | Read review
“Air conditioning you have to turn it way down to make the room cool. Seems like it takes a long time to cool down if you just turn it down a little. Then set it back to the temp you like.”
chivo1, 18 Feb 2015 | Read review
“Well, there's non a good room...”
R2184ZCdaniela, 14 Feb 2015 | Read review
“select the room at the back side, those are more convenient if you like to wake up early.”
ricardod793, 21 Oct 2014 | Read review
“Ask to have a room far away from the freeway”
MPM_WORLDWIDE, 10 Mar 2013 | Read review
5 of 5