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Crowne Plaza Queretaro Diamante

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116 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Queretaro Diamante
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Showing 47: English reviews
France
Reviewed 16 December 2013

This hotel is just another one of the hotels that I have stayed in in Mexico recently with horrible and basically unusuable internet... Rooms have very dim lighting, even in the bathroom... I would have liked to read my book, but not enough light... The room was very large with a great view over looking the city and was clean...

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Helpful?
Thank rmichaelkeating
Marco Antonio M, Director de Relaciones con Clientes at Crowne Plaza Queretaro Diamante, responded to this review

Good day RMichaelK We thank you for the time to upload your comments and will speak with the related areas; we have a strong commitment to fulfill out client's requests and will work hard to improve. Thank you for the comments about the view and the beds. Best regards and we long to see you back soon...

Strongsville, Ohio
Reviewed 12 November 2013

A fairly new property, the Crowne Plaza is a good spot for business travelers.It is s good taxi ride from the Historic Distric so probably not the ideal spot for a pleasure trip. Rooms are modern and very spacious. No casual chair for sitting however. Ample work space with a comfortable desk chair. The internet gets very slow in the...

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Helpful?
Thank Cliff B
Marco Antonio M, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good day Accuseal We want to thenk for the time you took to answer the survey about your recent stay with us in Crowne Plaza Queretaro, we are glad to read you had a good time and will personally double check the Internet signal to improve it. We long to see you back soon. Best Regards Marco Antonio Moreno

Flemington, New Jersey
Reviewed 11 October 2013

Just came back from a 2 night stay at the Crown Plaza QRO for business. The rooms are very large, plenty of work space and room to move about. Bathrooms are very nice and well maintained. The bed was extremely comfortable and noise was minimal (your on the side of a mountain). The views from each room is spectacular (I...

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Helpful?
Thank Gary M
Marco Antonio M, Manager at Crowne Plaza Queretaro Diamante, responded to this review

Good Day Gary M We really thank you for the time to upload your comments; it really is good to read this kind of things about our friends having a good experience with us. I'll make this message extensive to all the areas related and we long to see you back soon. Best regards

Mexico City, Mexico
Reviewed 18 March 2013

This hotel has a super view of the city and is recommendable for people with their own car. However if you don’t want to drive (don’t have a car) this place is a little bit far from downtown and the main attractions of Queretaro. The service is good however pay attention to you reservation, usually the reservations website of the...

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Helpful?
Thank leoncioreyes
Berlin, Germany
Reviewed 22 February 2013

The Crowne Plaza sits atop a rocky hill in the Diamante section of Queretaro, the road that leads to it is winding and at the point where you make the last exit it is even dangerous because you have to make a sharp left while facing a wall...the view is really not impressive -mostly low-rise buildings and streets, very unattractive....

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Helpful?
Thank Lutzy D
Chicago, Illinois
Reviewed 30 January 2013

Crowne Plaza Queretaro enjoys a nice position on the side of a hill, offering a great view from both the rooms and the lounge. The rooms are quite large, clean and well designed. There in no mini-bar. There is a broad selection of food for breakfast. Recommended

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Helpful?
Thank LucaAdvis0r
Monterrey, Mexico
Reviewed 18 December 2012

Upon arriving at the hotel, it was a pleasant surprise to see that the rooms were roomy, the bed was really good as per the pillows (especially if you compare them to its neighbor the Holiday Inn which has offered unpleasant and diverse surprises every time I've visited). I think maybe they were recently remodeled. The hotel has a beautiful...

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Helpful?
Thank Ana J
IHGCare, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Dear Ana J, Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. I am happy to read you enjoyed the room accommodations. Please accept my sincerest apology for the issues you had experienced especially with the restaurant services and quality of food served during your stay. I understand the inconvenience...

Mexico City, Mexico
Reviewed 27 November 2012

The Hotel has a great view from the City of Querétaro. Is not in the City Center but not far from it. The rooms are spacious and nice, but the Hotel lacks of service in the details. My room, when I check in, had trash from the previous guest, that is unacceptable. Food is ok and prices moderate. I am...

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Helpful?
Thank ETame
Wichita, Kansas
Reviewed 1 September 2012

I stayed here for 3 nights on a business trip. The hotel is absolutely fine for somewhere to stay for a few days. The rooms are spacious and well equipped. If you can get one with a view of the city, they are feel even larger due to the floor to celing windows. As a previous reviewer noted, the beds...

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Helpful?
Thank Steviebas
New York
Reviewed 12 March 2012

People may have different opinion about the esthetics of the hotel ( in my case found it pretty ugly), but what´s sure is that the management of the place is rather messy, the room cleaning seems to be done on a random basis, beds are pretty uncomfortable, and many things are not working well, which is surprised for a 2...

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Helpful?
Thank Thierry M
IHGCare, Guest Relations Manager at Crowne Plaza Queretaro Diamante, responded to this review

Thierry M, Thank you for your feedback. It is IHG's goal to consistently provide superior service and accommodations and your comments are very important to us. We’re sorry you received service which was unacceptable. We hope that you give us a chance in the future to show you how great our hotel is. Ben J IHG Care

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
  • Meeting Rooms
  • Airport Transportation
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The modern Holiday Inn Queretaro-Diamante offers you a business and family atmosphere with the most breathtaking view of the city, with high quality standards such as hairdryer, satellite TV, in-room electronic safe, radio, AM/FM alarm clock, iron, ironing board, coffee maker, voice mail, High speed Internet access, and much more! Located in the main commercial area (bars, restaurants, movie theaters, principal shopping malls, etc) 25 min. from airport with free shuttle, easiest access to major industrial parks and 5 min. (2 miles) driving to downtown. ... more   less 

Additional Information about Crowne Plaza Queretaro Diamante

Address: Anillo Vial Junipero Serra 1. 5, Queretaro 76140, Mexico
Region: Mexico > Central Mexico and Gulf Coast > Queretaro > Queretaro
Price Range: €71 - €115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Queretaro Diamante 3.5*
Number of rooms: 139
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Also Known As:
Crowne Plaza Queretaro Diamante Hotel Queretaro
Hotel Style:
#21 Business Hotel in Queretaro
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Questions & Answers

Questions? Get answers from Crowne Plaza Queretaro Diamante staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“very confusing you actually enter hotel at mid point and 1-5 floors are below the lobby. Higher floors and city view are the best.”
  • City View Room 1409 was excellent
 of 5 bubbles Joe90123, 7 Dec 2016 | Read review
“Ask for a city view room. It is quieter.”
 of 5 bubbles davidmK556NG, 7 Nov 2016 | Read review
“If available take floor 2”
 of 5 bubbles 492hectord, 24 Aug 2016 | Read review
“Quiet Zone”
 of 5 bubbles jzaaboo, 30 Jun 2016 | Read review
“Higher level rooms have better view of the city.”
 of 5 bubbles 914geom, 18 Jun 2016 | Read review
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