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Comfort Suites Rochester

Traveller (49)
Room & Suite (40)
Traveller (49)
Room & Suite (40)
Dining (7)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Welcome to the Comfort Suites of Rochester. This 100% nonsmoking all suite property is conveniently located near I90 and I390 just minutes away from downtown, the Erie Canal, and the Rochester Institute of Technology. Let our staff treat you to the finest hospitality in Western New York. Enjoy our delicious complimentary hot breakfast, free WIFI, and indoor pool and spa.
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Property amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Non-Smoking Hotel
Breakfast Available
Meeting Rooms
Laundry Service
Multilingual Staff
Heated pool
Indoor pool
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Room features
Suites
Family Rooms
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Microwave
Refrigerator in room
Good to know
HOTEL STYLE
Quiet
Safe
HOTEL CLASS
Location
Full view
Getting there
Greater Rochester International Airport6 km
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Nearby restaurants
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Nearby attractions
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Reviews (175)
Filter reviews
169 results
Traveller rating
63
69
21
11
5
Traveller type
Time of year
LanguageEnglish
63
69
21
11
5
Show reviews that mention
All reviews cracker barrel small couch front desk the breakfast area waffles comfortable mattress fridge and microwave the usual fare nice indoor pool bus trip room was clean wifi worked well pull out couch hot breakfast third floor two queen beds weekend stay
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1 - 5 of 169 reviews
Reviewed 5 days ago

Another Comfort Suites with no clerk at the desk at check in around 1 pm. Also, nobody there during breakfast to check you out. Around the corner from the front desk is a random phone on the wall with a small sign that says pick...More

Date of stay: October 2018
Thank Vicky C
Response from BrandyK166, General Manager at Comfort Suites RochesterResponded 4 days ago

Hello, Thank you for your feedback, we sincerely appreciate it. Our front desk clerks are responsible for assisting all guests, as well as doing laundry for our housekeepers. Unfortunately this does tend to pull them away from the desk at times. I apologize that we...More

Reviewed 2 weeks ago via mobile

We travel a lot for work and this is my favorite hotel to stay at. The rooms are alway's immaculate. The staff's are alway's so polite, friendly and very helpful and accommodating. We had Jenny H and she was Absolutely Awesome!She made our stay Great....More

Date of stay: November 2018
Thank Nay P
Response from BrandyK166, General Manager at Comfort Suites RochesterResponded 4 days ago

Thank you for staying with us, we love to hear from our guests! I am so happy to hear that Jenny was able to meet all your needs. We hope to see you again on your travels to Rochester. Sincerely, Brandy Klink General Manager 585...More

Reviewed 23 October 2018

Never had a bad experience at a Comfort Inn. This place was easy to get to from the airport and had a Cracker Barrel right next door. Not a whole lot around walking distance. Clean room, hot strong shower, good breakfast.More

Date of stay: October 2018
Thank GSmith07
Response from BrandyK166, General Manager at Comfort Suites RochesterResponded 24 October 2018

Dear Mary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an...More

Reviewed 8 October 2018 via mobile

I expected more for our $150 room. The motel was very average. The rooms were dull with suspicious carpeting, the front desk was dull with no smiles or courtesy, the elevator was filthy, the tv was tiny. They had the coffee in the breakfast area...More

Date of stay: October 2018
Thank NKODIS
Response from BrandyK166, General Manager at Comfort Suites RochesterResponded 8 October 2018

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be...More

Reviewed 5 October 2018

Stayed here multiple times. The rooms are comfortable, clean and quiet. The breakfast is very good. Staff was kind and helpful. The only complaint is the location of the TV in relation to the sofa and sitting area. I am one who does not watch...More

Date of stay: February 2018
Thank 6moose
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Questions & Answers
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garycX4390YR
27 September 2018|
Answer
Response from bjay3 | Reviewed this property |
It's a bit too far to walk but there are many restaurants within short drive back the other side of the 390
0
Votes
Judith B
13 December 2015|
Answer
Response from Larry L | Reviewed this property |
Wrong hotel. I don't know for sure. You can call them for an accurate answer. Disregard my previous post andwer
0
Votes
Judith B
13 December 2015|
Answer
Response from GeneralManagerny007 | Property representative |
I am sorry we are a pet free and smoke free hotel. If I could be of any other assistance please just ask. Brent Palmer General Manager
0
Votes
Room Tips
"3rd floor has no one above you"
toastboy1
4 Feb 2018
Read review
"Accessible Rm 112 is comfortable with two double beds, and a sofa bed. Microwave, fridge and coffeemaker."
ESPASSOC
18 Jun 2017
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"If they're not all booked, ask for a "handicapped" room - they're huge..."
RealCust
23 May 2017
Read review
"King suite has plenty of space. South side of property may be more quiet, as away from I-390."
274robertam
8 May 2017
Read review
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PRICE RANGE
US$84 - US$139 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort suites rochester hotel rochesterrochester comfort suites
LOCATION
United StatesNew YorkFinger LakesHenrietta
NUMBER OF ROOMS
65
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