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Residence Inn Rochester Henrietta

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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn Rochester Henrietta
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232 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Gloversville, New York
Reviewed 19 May 2015

Stayed here while visiting my daught at school. Yes the hotel is being renovated and I am not sure if they are putting people into the new part yet or not. We stayed in the older part of the hotel, which does have its drawbacks, creeky floors etc. a year ago we stayed at an older Residence inn in Massachusetts...

Thank mss12078
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

ms12078 thank you for staying with us. We expect the new tower to be opened by September and will be rehabbing the existing tower, where you stayed as well. By the end of November all of our rooms will be brand new and completely interior-we look forward to having you stay with us again.

Philadelphia, Pennsylvania
Reviewed 17 May 2015

We arrived after a very long trip from Philadelphia so very much appreciated the warm welcome at the Residence Inn: comfortable suite with plenty of room for the teenager who needed some privacy, well equipped kitchen that enabled us to have a homey meal with provisions picked up from the Wegman's down the street, the exercise fanatic was pleased by...

Thank detemita
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Detemita thank you so much for staying with us. I am glad that the family had a great time over the weekend and were able to enjoy the back yard tv.

Omaha, Nebraska
Reviewed 7 May 2015

This is an older Residence Inn and it shows. My room was in desperate need of a makeover, and maybe a little construction. The entire floor of the room (I was on the second floor) was severely, and I mean SEVERELY, sloped towards the middle. The rooms appearance needed a refresh and a thorough cleaning. There was a smell that...

1Thank Brian S
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Brian thank you for sharing your comments with us. I apologize for the challenges you faced during your stay but am very glad to tell you that we are in the process of reconstructing the property. The issues that you encountered will soon be gone and we will have a new Generation 9 Residence Inn with al interior rooms. I...

Reviewed 22 April 2015

This hotel is under construction. It is loud. It is disruptive. It wakes up guests in the morning. It affects guests all day, including Saturdays. It consumes virtually all of the parking near the rooms. There is mud. There is no use of fireplaces in the room. There is no use of a primary stairway to exit to the outside....

2Thank Armonjoy
velezgm, Manager at Residence Inn Rochester Henrietta, responded to this review

Armonjoy, Thank you so much for the feedback. I can understand how each of these issues would make your stay with us unpleasant. I deeply apologize for any inconvenience this caused. I will speak with our staff to ensure that all information about the current renovation process is portrayed to our guests adequately. If you would like to speak more...

Seattle, Washington
Reviewed 6 April 2015

This was a disappointing experience to say the least. At least until the renovations are done -- which will be a while -- I would recommend staying elsewhere. The construction noise started at 6:15 am, with loud conversations in the parking lot among construction contractors. Then the actual construction noise started before 7 am. As other reviewers have said, the...

1Thank hamvestor
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Hamvestor, thank you for sharing your comments with us. I apologize for the issues you encountered during your stay with us. I find it very disconcerting that you were awoken at such an early hour by construction and I will most definitely be looking into this. Moreover, there is no reason you should have had internet issues to that severity...

Rochester, New York
Reviewed 3 March 2015

I live locally but had a team of people from out of town in for dawn-to-dusk meetings for a week, so I decided to stay at the same hotel with them. The rooms were large and comfortable, the breakfast was good, and the people were very nice. The only downside was that we had had so much snow that the...

1Thank Andy V
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

I am glad that we were able to meet your expectations during your stay. I agree that the larger suite rooms do tend to give you more space to meet and move around. I hope that you were able to accomplish all you had to do. Thank you for staying with us and we hope to see you again.

Toronto, Canada
Reviewed 15 February 2015

We stayed at the Residence Inn with 4 families to go to the Museum of Play. Two families each stayed in a 2 bedroom suite which was perfectly suited for our needs. There was a perfect amount of room, clean rooms and kitchen for the little kids treats and food. We would definitely be back to stay here again when...

Thank Devilsteeth
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Devilsteeth, the Museum of Play is a great place and truly is one of Rochester's best attractions. I am glad that we were able to make your stay a bit more comfortable and hopefully we will see you again soon.

New Jersey
Reviewed 5 February 2015

My sister and I stayed here when my daughter was at the Strong Memorial Hospital in Rochester for a medical emergency. The staff couldn't have been nicer or more accommodating. Julio worked magic to make sure we have rooms for our entire stay, even when additional family members arrived. The staff was always friendly asked every day how my daughter...

Thank Tourkeys
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Tourkeys, I am glad that we could make your stay just a little bit less stressful during this time. I am so glad to hear that your daughter is doing better and I truly hope that we will see you again under different circumstances. Best of Luck!!

Westmore, Vermont
Reviewed 2 February 2015

I stayed on the second floor near the hotel lobby. Clean room, close REALLY CLOSE to the Dunkin Donuts, which makes it easy as I am heading out to see clients. I did not take part in the free breakfast, but they do have. Service was outstanding.

Thank Joan L
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Joan L thanks for staying with us. We have a great staff at the property and I am glad that they were able to assist you during your stay. Hopefully next time you will be able to enjoy our great hot breakfast.

Drayton, Canada
Reviewed 26 January 2015

Stayed one night with my husband, and was sadly disappointed with the shape of the room. Although we were travelling for our anniversary, it didn't seem worthwhile to complain about the room since we were only staying one night. Very obvious issues were - the front door was VERY hard to close (had to really slam it to close), the...

Thank GleeGirlsMom
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

GleeGirlsMom, thank you for taking the time to share your experience with us. I truly apologize for the condition of the room-as you found it. We pride ourselves in making sure that all of our rooms are up to par with Marriott standards-we obviously have to do a better job. I truly welcome any and all feedback ,as this is...

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04/06/2017 05/06/2017
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  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Residence Inn Rochester Henrietta, an all-suite hotel in Rochester, is conveniently located near Henrietta, RIT, Greater Rochester International Airport and everything downtown has to offer. Enjoy a daily breakfast buffet, evening drinks and light fare Monday through Wednesday and WiFi throughout the entire hotel. Keep up with your workout routine in our state-of-the-art fitness center, then take a dip in the indoor heated pool for some relaxation. At the end of the day, retire to the comfort of your suite, complete with a fully equipped kitchen, sofa bed, 42-inch flat screen TV and more! Don’t worry about leaving your four legged friend behind, our property is pet friendly. ... more   less 

Additional Information about Residence Inn Rochester Henrietta

Address: 1300 Jefferson Rd, Henrietta, NY 14623-3197
Region: United States > New York > Finger Lakes > Henrietta
Price Range: €135 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Rochester Henrietta 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Residence Inn Rochester Hotel Rochester
Rochester Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Rochester Henrietta staff and other travellers.
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Questions? Get answers from Residence Inn Rochester Henrietta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always recommend top floors”
femaleboxer, 14 Apr 2017 | Read review
“All goodwill seemed to be quiet.”
397TrishA, 8 Jan 2017 | Read review
“All the rooms are great - I stayed in the 2 bedroom suite initially and now I stayed at the studio King and both rooms were super spacious!”
lchum2015, 31 Oct 2016 | Read review
“ask to be in the Tower. Join the Marriott Rewards Programme”
johnandmarty, 17 Oct 2016 | Read review
“4th floor was very quiet!”
CouponVinny, 4 Oct 2016 | Read review
5 of 5
US$215* /night
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Residence InnUS$215
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