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Residence Inn Rochester Henrietta

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Residence Inn Rochester Henrietta
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232 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Reviewed 25 September 2015 via mobile

I came to the hotel with a confirmed reservation only to find they were sold out after a comedy mistakes; sent to the new tower and could not get in, provided a room in the old tower which is now under construction only to find out that they were sold... It goes on and on from there. I generally don't...

2Thank cliffe101
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Cliffe101, thank you for taking the time to share your comments. As you know the property is under renovations and our new rooms are currently on line. Unfortunately during this change we were not able to accommodate all of our guests into the new tower. We hope that the room that we provided will allow you the rest and comfort...

Arlington, Massachusetts
Reviewed 19 September 2015

Love the new tower rooms - modern, very comfortable beds. Lucky enough to have stayed in a brand new room! Front desk manager was very good - you can tell that she truly enjoys her job. Pet friendly, although not something I need, just happened to see people walking with their dogs in the hallway.

Thank Rhodymom2012
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

We are so proud to have the new addition open for our guests. Without a doubt it does surpass any rooms in the area and truly keeps us in line with the quality one deserves when staying with a Marriott product.

Leesburg, Virginia, United States
Reviewed 15 September 2015

This Residence Inn was a good place for us to stay on our trip. We had a suite with two rooms and two bathrooms which worked well for our family. It seems a bit older, but it was clean and well maintained. The staff was friendly and helpful. You do have to walk outside from your room to where breakfast...

Thank Melinda R
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Melinda R. thank you for staying with us. I am glad that you had such a great experience and we hope to see you again.

Reviewed 15 September 2015 via mobile

The hotel is run by the nicest people. They provide a family like atmosphere. Management and staff will do their utmost to make the guests feel at home. The rooms are spacious and very comfortable. On weekdays, dinner is provided free of charge. Fruits and soft drinks are always available for free. Best value for money.

Thank Zvi H
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Zvi H thank you so much for your kind words. We truly appreciate your loyalty and look forward to taking care of you in the future.

Buffalo, New York
Reviewed 6 September 2015

I've stayed and many Marriotts before including Residence Inn's; just as always the hotel was clean and everyone was nice. A great perk of the Residence Inn is the free hot breakfast (which was ok - but better than just then coffee and cold pastries most places give you). The worst part of the stay was the bed in the...

Thank sabreguy409
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Sabreguy409, thank you very much for staying with us. I am glad that you enjoyed the hotel and apologize for the hard bed. I can most definitely understand that everyone has their preference on the type of bed. I hope that you will join us again and visit us after renovations.

Reviewed 5 September 2015 via mobile

Checked in and room was nice and clean so I thought until i killed 3 roaches. A big one and 2 small ones which means they were just hatched which means there more. I checked out after only 2 nights out of my extended stay into a Hilton. Never felt so grossed out. The pillows were so tiny, the fitness...

2Thank CJ J
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

CJ J I am taken aback that you had such an experience. I would welcome a call in order to discuss this further. Thank You.

Reviewed 29 August 2015

Overall I was fairly dissatisfied with my stay. Although I was greeted by a very hospitable front desk reception that is t truly all I can say that was enjoyable during my stay at this facility. Upon entering my room I was greeted by a heavy stench of cigarette smoke which most certainly is not good for those who sensitive...

Thank cds1976
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

CDS1976, I am sorry to hear that your stay with us was not a positive experience. I can most definitely understand the need for a good nights sleep and to be interrupted in the middle of the night is disconcerting. We are in the process of renovating the entire hotel and I hope that you will allow us to be...

Reviewed 27 August 2015

Booked the 2 bedroom "Presidential Suite" here for a night. While the room was large with 2 baths, the whole place was unbelievably cold upon arrival (52F). Right away we turned on the furnace and set it to 72F. Over an hour later, we had only barely hit 60F. In the end we had to turn on the oven to...

Thank Calvin M
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Calvin M., my sincere apologies for the temperature in the room. Rochester is cold enough and by no means do we want to hurry winter up. I will most definitely be speaking to the staff and instructing them in the proper temp settings for our rooms. I truly hope that you will stay with us again.

Boling, Texas
Reviewed 14 August 2015

We unexpectedly had to stay over night in Rochester. We got this for our family of six. I do not like how you have to walk a maze to get to your room. Also frustrating because NOOOoO parking. The room was clean and lots of room for us. It had a loft with stairs for the upstairs bedroom and bathroom.......

Thank cljttravel
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Cljttravel, we are glad that you enjoyed the larger room. We are soon going to be done with one of our phases of construction and the parking issues you encountered should be remedied. I hope that you will join us when our renovations are over. Thank you for staying.

Buffalo, New York
Reviewed 12 August 2015 via mobile

Our room was clean and comfortable. However, they were doing construction and parking was hard to come by and people were forced to make their own parking spots. Also, the breakfast in the morning was not great. The eggs were spongy. We did enjoy the oatmeal and fresh fruit.

Thank laurenh197
velezgm, General Manager at Residence Inn Rochester Henrietta, responded to this review

Lauren H. thank you for staying with us. Parking during our renovation is at a premium but we do offer extra parking throughout the property and would be very willing to assist any of our guests in finding the proper space. Moreover, I apologze for the eggs on our buffet-we provide a varied amount of items and I will check...

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11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Residence Inn Rochester Henrietta, an all-suite hotel in Rochester, is conveniently located near Henrietta, RIT, Greater Rochester International Airport and everything downtown has to offer. Enjoy a daily breakfast buffet, evening drinks and light fare Monday through Wednesday and WiFi throughout the entire hotel. Keep up with your workout routine in our state-of-the-art fitness center, then take a dip in the indoor heated pool for some relaxation. At the end of the day, retire to the comfort of your suite, complete with a fully equipped kitchen, sofa bed, 42-inch flat screen TV and more! Don’t worry about leaving your four legged friend behind, our property is pet friendly. ... more   less 

Additional Information about Residence Inn Rochester Henrietta

Address: 1300 Jefferson Rd, Henrietta, NY 14623-3197
Region: United States > New York > Finger Lakes > Henrietta
Price Range: €136 - €196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Rochester Henrietta 3*
Number of rooms: 139
Reservation Options:
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Also Known As:
Residence Inn Rochester Hotel Rochester
Rochester Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Rochester Henrietta staff and other travellers.
4 questions
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Questions? Get answers from Residence Inn Rochester Henrietta staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always recommend top floors”
femaleboxer, 14 Apr 2017 | Read review
“All goodwill seemed to be quiet.”
397TrishA, 8 Jan 2017 | Read review
“All the rooms are great - I stayed in the 2 bedroom suite initially and now I stayed at the studio King and both rooms were super spacious!”
lchum2015, 31 Oct 2016 | Read review
“ask to be in the Tower. Join the Marriott Rewards Programme”
johnandmarty, 17 Oct 2016 | Read review
“4th floor was very quiet!”
CouponVinny, 4 Oct 2016 | Read review
5 of 5
US$214* /night
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