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    Doubletree by Hilton Rochester

    1111 Jefferson Rd, Henrietta, NY 14623
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    1/10/2017 2/10/2017
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    US$147
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    Traveller (61)
    Room & Suite (26)
    Dining (11)
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    Overview
    • Excellent42%
    • Very good29%
    • Average15%
    • Poor9%
    • Terrible5%
    Travellers talk about
    “cookies” (77 reviews)
    “open atrium” (8 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Doubletree by Hilton Rochester
    Special Offer: Double Points,Every Stay
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    Hyatt Regency Rochester
    1,096 reviews
    #24 of 29 hotels in Rochester
     
    Home2 Suites by Hilton Rochester Henrietta
    557 reviews
    #2 of 17 hotels in Henrietta
     
    Hampton Inn & Suites Rochester / Henrietta
    705 reviews
    #1 of 17 hotels in Henrietta
     
    Homewood Suites by Hilton Rochester / Henrietta
    490 reviews
    #8 of 17 hotels in Henrietta
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (805)
    There are newer reviews for Doubletree by Hilton Rochester
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    161 - 165 of 796 reviews

    Reviewed 19 July 2016

    Stayed 2 days on business. The lobby area is undergoing some renovations and a nice upgrade. Staff was friendly and efficient on check in. My room was on the ground floor and room was just renovated so nice and clean. Breakfast buffet had great choices....More

    Thank Arlene J
    Response from Robert T, General Manager at Doubletree by Hilton RochesterResponded 21 July 2016

    Arlene, Thank you for noticing our upgrades and our team they work very hard to make everyone feel special. We can't wait for you to see our finished product! Thanks Again,

    Reviewed 7 July 2016

    This Doubletree was the best one I stayed at and a long time. The Staff was very friendly they went above and beyond. They greet you when you arrive each and when you were leaving they ask if there was anything could do for us...More

    Review collected in partnership with DoubleTree by Hilton
    Thank UnhappyGuest55
    Response from Robert T, General Manager at Doubletree by Hilton RochesterResponded 21 July 2016

    Dear UnhappyGuest55, I can see you are a very seasoned and appreciative traveler. Thank you for your stellar review of our hotel and team, they truly care about making everyone's stay a "10". Thanks again and hope to see you again soon,

    Reviewed 6 July 2016

    What a nightmare! The room was dirty, the shower at first didn't even go on and then had zero water pressure. The staff was clueless and rude. Very disappointed! I'd strongly advise to find better properties in the area. There are also no status recognition...More

    Review collected in partnership with DoubleTree by Hilton
    Thank Jeff J
    Response from Robert T, General Manager at Doubletree by Hilton RochesterResponded 8 July 2016

    Dear Jeff J. I want to thank you for your comments and apologize. I would like the opportunity to discuss your experience in a little more detail. If you wouldn't mind contacting me directly at Robert.trotta@Hilton.com I would greatly appreciate it. Your experience should not...More

    Reviewed 4 July 2016 via mobile

    From the moment I walked in, smelling pool chlorine and seeing the reworked Holidome layout, I wondered. On the plus side: The gal who checked us in at 9pm was terrific. The rooms had good light. Now the rest: no bar soap, rust on the...More

    1  Thank KStebleton
    Response from Robert T, General Manager at Doubletree by Hilton RochesterResponded 5 July 2016

    KStebleton, Thank you for your most recent review, we appreciate your feedback. I do apologize for the inconveniences you may have experienced during your stay. I am a little shocked to say the least. Although we are currently undergoing our final stages of upgrades to...More

    Reviewed 1 July 2016 via mobile

    My wife and I spent the night to attend a graduation. We checked in, went upstairs, and I used the bathroom. There was no bar soap, so I did without, and when we returned we asked at the front desk. The associate there said something...More

    Thank Harvey G
    Response from Robert T, General Manager at Doubletree by Hilton RochesterResponded 5 July 2016

    Harvey G. Thank you for staying with us, I do want to apologize for the soap incident. I have to agree it is a weird situation and should not have happened. I am not exactly sure why occurred and will be addressing this with my...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Hotel Amenities
    • Free Parking
    • Room Service
    • Business Centre with Internet Access
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Laundry Service
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$123 - US$191 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Business Hotel in Henrietta
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 247
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Travelocity, Hotels.com, Priceline, TripOnline SA, Cancelon, Cheap Tickets, Hotwire, HotelQuickly and getaroom.com so you can book your Doubletree by Hilton Rochester reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • Finger Lakes >
    • Henrietta
    • Also Known As
    • Doubletree Rochester ,
    • Rochester Doubletree
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    Traveller (61)
    Room & Suite (26)
    Dining (11)
    Pool & Beach (7)
    Hotel & Grounds (41)
    Bathroom (17)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
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    Ask a question
    Questions & Answers
    diasc22
    29 December 2015|
    AnswerShow all 5 answers
    Response from Chuck C | Reviewed this property |
    Pool is not affected
    1
    Vote
    Room Tips
    "Ask for an odd number room"
    Read review
    "Our room viewed the atrium which was very nice. But if there is a special event, I would choose a room not..."
    Read review
    "Ask for a view of the atrium."
    Read review
    "Ask for a room with an interior balcony for the inside view. Outside is not much."
    Read review
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