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Doubletree by Hilton Hotel Rochester

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Doubletree by Hilton Hotel Rochester
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737 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Hotel Rochester
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Showing 729: English reviews
Rochester, United States
Reviewed 25 May 2016

The hotel is currently under construction, but otherwise it is clean and staff is friendly. Early, on-line check it was extremely helpful. The restaurant has b/l/d, but if you're in a hurry, there isn't a continental breakfast.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robin C
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Robin C. Thank you for your most recent comments about my team and how clean the property is, they take allot of pride in making everyone's stay enjoyable. Can't wait for you to come back when the upgrades are complete:) Hope to see you again soon!

Toronto, Canada
Reviewed 24 May 2016

We, family of 4, thoroughly enjoyed our one night stay at the DoubleTree by Hilton Rochester. The Staff was very polite, helpful and knowledgeable. The hotel overall was very clean and so were the room and the swimming pool. There were minor renovations happening within the hotel complex but that didn't seem to interfere with our stay whatsoever. Quiet a...

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Helpful?
Thank PremK
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

PremK, I am so glad you and your family enjoyed our hotel and the surrounding area. Looking forward to seeing you and your family in the future!

Aruba
Reviewed 23 May 2016

Good Hotel near RIT campus. It is currently going through lobby renovation and will be great in a couple of months when it is complete. The rooms are big and fit my wife and son very comfortably using a king size bed and pull out sofa.

Review collected in partnership with DoubleTree by Hilton
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Thank Sambuttigieg
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Sambuttigieg, Thank you for your recent review and can wait for you to see the finished product, fireplace and all:)

Colleyville, Texas
Reviewed 21 May 2016 via mobile

First... I have to say... Our room was never cleaned during our 2 night stay... And when I called to complain no one seemed to care. They said I must have had a do not disturb sign up... I did not! We left the room at 9:30 am and the maid saw us leave... We went back from 3-3:30 to...

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Helpful?
Thank Sarah1215
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Sarah1215, I wanted to thank you for your most recent review. I do apologize for your room not being clean along with any inconvenience this may have caused you during your most recent stay with us. I was shocked when I read your review since this is very unusual for my team. Rest assure our guest are our number one...

Hopkinton, United States
Reviewed 19 May 2016

A group of nine stayed at the Double Tree Hilton in Rochester NY. Our stay can only be described as fantastic. The staff had gone out of their way to make everything perfect. This extends from check in to the room and the Bestro.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Leo K
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Leo K I am so happy to hear your stay was fantastic! We appreciate your group choosing our hotel and looking forward to the next time your group is in town. Thanks again,

Hamilyon, Canada
Reviewed 18 May 2016

We were visiting the Strong Museum with our kids and stayed at this hotel for 1 night. We were very happy with the room, the pool and the staff. Only thing it that the hotel is under construction and will be for a while still. Pool was nice and warm for the kids. No hot tub. Breakfast buffet was a...

Review collected in partnership with DoubleTree by Hilton
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Thank Sarah L
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Sarah L. I hope your kids enjoyed the Strong Museum, mine did:) thank you for your comments of our hotel. Yes, we are doing some upgrades to the hotel and planned to have the interior completed by mid July. Please come back and let me know what you think?

Chicago, Illinois
Reviewed 17 May 2016 via mobile

Just like to say great hotel if you have a outside facing room. Pool to small but great for the kids Gym great and not used much Room clean and well serviced Staff great in every way Renovations at this time but still a good hotel for business users. It's a family / business hotel Recommend ...yes Kevin

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Thank teb1959
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Teb1959, Thank you for your kind words about our hotel, we really appreciate you staying with us. See you next time you are in town!

Wellsville, New York
Reviewed 17 May 2016

This is a wonderful place to stay. It is right off the thruway (390) and very easy to find. The rooms were very clean, staff friendly. The kids loved the pool!! They do have a bar/restaurant inside the motel that served great food. It is very close to many restaurants and shopping areas. Will stay here again!

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Thank cademun
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Cademun, Thank you for your most recent comments about our hotel. We are very happy to hear your kids loved the pool we hope that equally enjoyed our warm chocolate cookies! thanks again,

Reviewed 17 May 2016

We came here in the middle of the night after having to leave the Radisson Riverside and were traumatized by that place. The staff at the desk allowed us to see what one of their rooms was like so we could make sure that it wasn't infested with blood and hairs like the room at the Radisson. Despite the construction,...

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Helpful?
Thank Louis C
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Louis C, I am so sorry to hear of your experience at the hotel in downtown Rochester, However I do want to thank you for your comments of our hotel and my team. Thank you for making our home, your home, when you are away from home! Looking forward to seeing you the next time you are in Rochester.

Reviewed 14 May 2016 via mobile

This was our first time staying at this hotel. Staff were very friendly and we were warmly greeted upon arrival. Our room was recently remodeled, clean and very comfortable. The room had a mini fridge also. Very close to lots of shopping and restaurants. There is also a restaurant and bar in the hotel. Also close to RIT. We would...

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Helpful?
Thank Jill A
Robert T, General Manager at Doubletree by Hilton Hotel Rochester, responded to this review

Jill A, I just wanted to take the opportunity to thank you for staying with us during your most recent stay and look forward to seeing you again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning

Additional Information about Doubletree by Hilton Hotel Rochester

Address: 1111 Jefferson Rd, Henrietta, NY 14623-3155
Region: United States > New York > Finger Lakes > Henrietta
Price Range: €124 - €183 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Hotel Rochester 3.5*
Number of rooms: 248
Reservation Options:
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Also Known As:
Doubletree Rochester
Rochester Doubletree
Hotel Style:
#4 Business Hotel in Henrietta
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Hotel Rochester staff and other travellers.
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Questions? Get answers from Doubletree by Hilton Hotel Rochester staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always go for a balcony room if you can, they are quieter and have a great view overlooking the hotel atrium”
 of 5 bubbles NickHudson315, 21 Mar 2017 | Read review
“Stay elsewhere. Because they lie. Although I complained politely, both at desk and via phone when service was returned, nothing offered.”
 of 5 bubbles Nohelpat800, 14 Mar 2017 | Read review
“Odd numbered rooms keep you away from the atrium but we had no issues being in an even numbered room.”
 of 5 bubbles cathyd552, 1 Mar 2017 | Read review
“Ask to stay on a room that does not face the open lobby”
 of 5 bubbles Queen_0f_Oakville, 14 Feb 2017 | Read review
“The Junior Suite is fantastic!”
 of 5 bubbles Tampachris25, 22 Jan 2017 | Read review
5 of 5