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DoubleTree by Hilton Hotel Rochester

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Traveller (71)
Room & Suite (54)
Dining (12)
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Overview
  • Excellent43%
  • Very good29%
  • Average15%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(57 reviews)
“cookies”(82 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Rochester
Special Offer: Double Points, Every Stay
Hotel deals
Offers from DoubleTree by Hilton Hotel Rochester
Special Offer: Double Points, Every Stay
Hotel deals
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Nearby Hotels
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Reviews (870)
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78
47
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350
249
137
78
47
Show reviews that mention
All reviewsdouble treecookieshockey tournamentbreakfast buffetnice hotela hilton honors memberlobby areahot tubindoor poolhotel stafffront desk staffconvenient locationatriumrochesterjerryhighwayconference
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1 - 5 of 861 reviews
Reviewed 1 week ago

Service was excellent. Customer service from staff at the front desk, bar, restaurant, housekeeping- all truly outstanding. Chocolate chip cookies on arrival were an unexpected bonus. Would stay here again and recommend to others.More

Review collected in partnership with DoubleTree by Hilton
Thank Loretta1717
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 1 week ago

Dear Loretta1717, Thank you for taking time to write us a wonderful review from your recent visit. I am so happy you found the hotels staff and services outstanding. The cookie does make it special too ! Thank you for your recommendation and hope you'll...More

Hotel's Favourite
Reviewed 3 weeks ago

This review is about the DoubleTree's dining options. I stayed there six nights. The first day I ate in the Atrium Lounge Restaurant in the hotel for convenience. Excellent food. The next night, I ate there again because the special sounded terrific -- and it...More

Thank JoeTrav
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 3 weeks ago

Dear JoeTrav, Thank you for the wonderful review regarding your visit but especially the Food. We take much pride in the quality of our menu and it's preparation. I am so pleased you enjoyed dining with us and I'll be sure to copy the Food...More

Reviewed 1 week ago

Staff was great. Rooms were clean. Internet kept dropping randomly, which was extremely frustrating, but I dealt with that. Meals that were catered for our conference were delicious, but the room service pizza is one of the worst things I've ever eaten in my life....More

Review collected in partnership with DoubleTree by Hilton
Thank realslimshamus
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 1 week ago

Dear realslimshamus, Thank you for taking time to write us a review. I am glad you enjoyed the staff. Sorry you didn't enjoy the pizza, I will be sure to share your comments with my Food & Beverage team. I do appreciate this feedback. I...More

Reviewed 1 week ago

This Hilton was a great place to stay, right off the highway, easy on easy off. Near a ton of places to eat, shop and have fun. Hotel was clean, quiet, and well kept. I would recommend this place to anyone.More

Review collected in partnership with DoubleTree by Hilton
Thank mystical93
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 1 week ago

Dear mystical93, Thank you so much for the kind review and great recommendations. We take much pride in our hotel, I am glad you enjoyed your visit. I do hope that the next time yout travels bring you through Rochester NY, we are your home...More

Reviewed 2 weeks ago

Loved my stay, hotel was clean, staff friendly, beds comfy. Pool has large towels that actually fit you. Cookies r delicious. Attended a pageant here and everything was great. I would deff recomend this hotel near everything, food, stores. Great location but still quiet

Review collected in partnership with DoubleTree by Hilton
Thank cassandra s
Response from Tim E, General Manager at DoubleTree by Hilton Hotel RochesterResponded 2 weeks ago

Dear cassandra s, Thank you for the nice compliment regarding your stay. I was glad you were able to utilize the pool and the meeting areas for the pageant.Thanks for the recommendation and hope you will return soon. Best regards, Tim Elie General Manager

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Most Booked Properties in Henrietta
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$139 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$139 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in Henrietta
Room types
Suites, Non-Smoking Rooms
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Traveller (71)
Room & Suite (54)
Dining (12)
Pool & Beach (7)
Business Centre & Event Rooms (3)
Family and Play Areas (1)
Questions & Answers
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diasc22
29 December 2015|
AnswerShow all 5 answers
Response from Chuck C | Reviewed this property |
Pool is not affected
1
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Room Tips
"Great views, nice pool, delicious food"
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"I was near the elevator, but did not hear it. I was on the 6th floor -- nice and quiet (no one above me). So..."
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"I would request a room facing outside. Otherwise, your view is of the interior of the hotel."
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"Outside-facing rooms for privacy."
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