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Holiday Inn Hotel & Suites Rochester - Marketplace

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Traveller (51)
Room & Suite (41)
Dining (5)
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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
  • Excellent58%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible2%
Welcome to the Holiday Inn Rochester Hotel & Suites! This new fabulous 100% non-smoking hotel is conveniently located for easy access to all major highways. Downtown Rochester is 5 miles and the Rochester Airport (ROC) is 5 miles. Holiday Inn Rochester Hotel & Suites is conveniently located to all universities including University of Rochester, U of R Medical Center, Monroe Community College (MCC), Rochester Institute of Technology (RIT), Nazareth, St. John Fisher, SUNY Brockport, Roberts Wesleyan, and Empire State Colleges. Exceptional businesses are located here including Paychex, Kodak, Xerox, Bausch & Lomb, and many more! Shopping anyone? This hotel is located in a wonderful area of Rochester that is close to all kinds of shopping including Market Place Mall and Eastview Mall that are minutes away! Sports anyone? The Holiday Inn Rochester provides excellent accommodations and exceptional service for hockey, soccer, swimming, and any other travel teams visiting the Rochester area!
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Property amenities
Pool
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Wheelchair Access
Public Wifi
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Refrigerator in room
Microwave
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HOTEL STYLE
Value
Business
HOTEL CLASS
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Special Offer:Annual Sale
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Reviews(595)
Traveller rating
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NYYanks1974
Westbrook, Connecticut
5811
Reviewed 1 week ago
Stayed at this location as part of a hockey group, the hotel itself is dated however it was a convenient location with plenty of restaurants in close proximity, the staff was helpful and friendly and it was nice to have a fridge and micro for an extended stay. Ok for the price.
Thank NYYanks1974
Pryscylla H
Corning, New York
172
Reviewed 29 Oct 2018
I stayed on October 24th for a meeting the next day. The staff could not be more welcoming. Melissa remembered my room preference from a year ago and hooked me up with an even better room. Preston was awesome, as always, and he remembered me as well. Housekeeping was great - the ladies are awesome and kind. My bed was super comfy, the room spotlessly clean. I feel like I am at a home away from home, only more fun. Preston engages people, and everyone in the bar area have a great time. I had one of the best burgers I have ever had, and the coldest beer on tap! I am so pleased I stayed there again, and I look forward to next year! Wish I was staying more than one night! I don't need warm chocolate cookies, I need this Holiday Inn Marketplace. The best place! Thank you everyone!
Thank Pryscylla H
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace
Responded 4 weeks ago
Thank you very much for this AWESOME review! We appreciate you taking valuable time to share your experience and appreciate you coming back. It is great to know that Melissa went the extra mile to know our Guests preferences and do the best we can. Preston is great as well and both are fantastic people to have on our team. It is also great to know that your room was spotless clean and felt like home when you stayed. Glad you were able to enjoy our restaurant and lounge to relax here. Thank you for your loyalty and making us feel great with this review. Please come again soon!
hound_dog_computers
Salem, Massachusetts
9211
Reviewed 2 Oct 2018
All the carpets are dirty and smelly. The hallways all smell. We looked at 4 separate King bed rooms, and all the beds should have been replaced 5 years ago. There is no way to sleep on them as they are rock hard. All the rooms also have a very "lived-in" smell, like the all needed to be deodorized.

We left immediately and went to another nearby hotel. We like the other IHG hotels, but the Holiday Inn hotels need to all be updated.

Very disappointed.
Thank hound_dog_computers
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace
Responded 9 Oct 2018
Thank you for taking time sharing your experience. We sincerely apologize for the negative experience and not the normal experience our Guests have when staying at our hotel. I am happy to share some exciting upcoming renovations where all these issues you had will not exist. We begin our Guestroom and Corridor Renovations in November. Everything will be different and new in all our rooms and hallways. Please come stay with us again to see the difference. Again, we sincerely apologize for your experience and look forward to your next arrival. Thank you.
donaldd655
Owings Mills
62
Reviewed 28 Sep 2018via mobile
As I was on the road to the airport flying from BWI to ROC I would never of guess I would run into such a kind and genuinely spirited young lady. Ms. Amethyst Jackson would double check and triple check behind her staff to ensure that FHI.LLC was being well taken care of. And the fact that she loves her job like I love mines we was about to share the same passion for work and have small talks on our smoke patio about daily life in Rochester... I appreciate all her opinions of places to dine at, shop at, & the best time to take a lap or two in their indoor swimming pool... ☆☆☆☆☆ Keep up the great work young lady I'm sure everyone that stays here could right the same review... take care it was a pleasure...
Thank donaldd655
MW196
Pittsburgh, Pennsylvania
32871
Reviewed 11 Sep 2018via mobile
I chose this hotel based on the reviews here on Trip Advisor. The reviews are spot on. The staff, especially in the restaurant and bar are some of the friendliest I have encountered, and I average 100 nights per year in hotels.

The room comes with a free buffet breakfast every morning. The buffet is above average. There is scrambled eggs, potatoes, sausage, bacon, and fresh fruit. The hots items were reasonably hot, and the fruit is kept in a cooler. In addition, there is hot coffee on the table when you enter.

At night, hors d'oeuvres are served in the bar area and you get a voucher upon check in for 2 free drinks every night Monday-Friday.

While dated, my room was clean upon check-in and the housekeeping staff kept it clean and well stocked. I would definitely stay here again.
1 Thank MW196
Response from Visions_Manager, General Manager at Holiday Inn Hotel & Suites Rochester - Marketplace
Responded 24 Sep 2018
Thank you very much for this Fantastic review. We appreciate you taking time to share your experience and appreciate having you as our Guest. From a Guest that stays at more hotels than at home, we love the compliments you gave on our breakfast staff and made them very happy. Glad you were able to enjoy our breakfast and evening social during your stay. We strive on trying to make our breakfast perfect for everyone. It is also wonderful to hear that your room was clean and well stocked. We do want to share some exciting news that we will be remodeling our rooms starting this October and all our rooms will be brand new. This includes all new beds, carpet, drapery, wallpaper, lighting, etc. We cannot wait until you see the difference when you stay with us again. We appreciate being your go to hotel in the future and thank you for your loyalty. Thank you for choosing our hotel. We look forward to your next arrival.
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Questions & Answers
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felynek9
21 March 2017|
Answer
Response from Visions_Manager | Property representative |
Yes we do. We can add comments to your reservation for request of a cot, but cannot guarantee availability. Cots will not fit in Double Queen rooms, only our King and King Suites will fit a cot. Thank you.
1
Vote
PeggyRy
24 June 2016|
AnswerShow all 2 answers
Response from Neesko | Reviewed this property |
Not that I remember
0
Votes
JJswiech
7 November 2015|
AnswerShow all 2 answers
Response from Visions_Manager | Property representative |
Thank you for your inquiry and happy to answer your question. We do have a complimentary shuttle which runs from 4:30AM-11:00pm Monday-Friday and 6:00AM-11PM Saturday-Sunday. We travel To/From Airport and locally within 5... More
0
Votes
Room Tips
"We did not find a room that was suitable"
hound_dog_computers
2 Oct 2018
Read review
"Be sure to clarify their breakfast policy"
jameslE9412RH
22 Aug 2018
Read review
"Spring for a spacious whirlpool room"
625path
14 May 2018
Read review
"don't stay in room 422"
samanthasE4750CJ
25 Sep 2017
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PRICE RANGE
US$88 - US$179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn hotel and suites marketplaceholiday inn rochesterholiday inn marketplacerochester holiday inn
FORMERLY KNOWN AS
Rochester Marketplace Inn
LOCATION
United StatesNew YorkFinger LakesHenrietta
NUMBER OF ROOMS
120
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