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Red Roof Inn Buffalo - Hamburg

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Red Roof Inn Buffalo - Hamburg
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274 Reviews from our TripAdvisor Community

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Showing 271: English reviews
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Reviewed 1 week ago via mobile

Ashley at the front desk is ALWAYS friendly and helpful whenever I stay here. Her service coupled with clean rooms makes this hotel a nice stay. The rooms are tired but very clean. Close to everything in the Southtowns

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Helpful?
Thank Bret A
GM-RRI055-Hamburg, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review

Dear Bret A: Thank you for taking time from your schedule to review our property, as we always seek out constructive feedback to improve our operation. We sincerely appreciate your comments regarding the hotel staff's level of service and overall cleanliness of our guestrooms, which we believe are critical and distinguishing features that sets our property apart from the competition...

Reviewed 1 week ago via mobile

People w/ pets - just stop it. Nobody wants to sleep in a bed where your dog was sleeping. And cleaning staff - I realize it's not a great job & I feel for you so I'm not gonna ridicule you, but the bedding had dog hair ALL OVER it. I had to request a 2nd room, & I had...

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Helpful?
Thank Frank H
GM-RRI055-Hamburg, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review

Dear Frank H: Thank you for taking the time to complete an on-line review of our property. I sincerely appreciate your constructive comments regarding your recent stay at the Red Roof Inn Buffalo - Hamburg. Please accept my sincerest apologies for the overall experience, as clearly we failed to meet your expectations relative to Housekeeping services, which led to a...

Ontario
Reviewed 19 February 2017

The hotel is a little dated and could use some TLC. There is no facility to offer the breakfasts that are included with all the other Red Roof hotels. There is a "forest" where pets can roam, but not a specific dog walking area.

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Helpful?
Thank CSCTravelAgentKim
GM-RRI055-Hamburg, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review

Dear CSCTravelAgentKim: At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us and we appreciate your time and consideration. In reviewing your comments, I wanted to take this opportunity to address issues noted. While our property was renovated in 2012 which included all new carpeting, all new beds and bedding,...

Albany, New York
Reviewed 27 January 2017

First, let me say the staff is friendly, helpful. And they knew about & were apologetic for my rooms' condition and bugs. HOWEVER, #1. " they couldn't do anything for me; because I booked thru Expedia/hotels.com" . #2. Why should anyone have to see something in the tub that looks like dirt or worse?? also, tub does not have a...

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Helpful?
Thank Sparkle D
GM-RRI055-Hamburg, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review

Thank you for taking the time to tell us about your experience at the Buffalo Hamburg Red Roof. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the concerns noted relative to the condition of the tub, as the finish is in need of repair. While this is just a cosmetic issue,...

ontario
Reviewed 5 December 2016

We stayed in Hamburg recently for one night (not a football night) & decided to stay here based on most reviews we read. Of the comparatively priced motels in the area, this place had the best reviews; which is why we chose it. We had stayed at a Red Roof Inn once before & were pleasantly surprised. This one was...

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Thank happycdn
Alexandria, VA
Reviewed 17 October 2016

Stayed here 10/2016 for two days (Saturday through Monday) for a Buffalo Bills game. I reserved a Superior One King bed room. I received a good rate through hotels.com. Location: I was about 5 miles from the stadium. The route that we went took us about 10 minutes to get to the stadium at 1030. The traffic was coming from...

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2Thank shsabres
New York City, New York
Reviewed 25 September 2016 via mobile

I am redi member so I got premiere room. Was definitely worth the extra 5 bucks. Was clean, a little small, but could not beat the price. It was, updated tho and had nice work station. Would definitely worth the money and good place to keep your budget low.

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Thank Dino G
Cloquet, Minnesota
Reviewed 29 August 2016

It's an okay place, but carpeting should really be replaced in rooms. The bathroom ceiling vent was disgusting. Left a small butterfly pin on desk while we were out, and it went "missing". Called the front desk, but nothing was turned in. I would stay there again if desperate.

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Thank lmhoov68
Dacula, Georgia
Reviewed 27 August 2016

Way overpriced, old Red Roof Inn, states the rooms were upgraded. No refrigerator, no micro wave, updraded from what. Smelled like a dog kennel when it was humid, carpets extremely sticky. Returned one evening, the Air Conditioning was turned down to 67 degrees.

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Helpful?
Thank Doug W
GM-RRI055-Hamburg, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review

Dear Doug W: At Red Roof, we strive to provide every customer with superior service and a strong price / value perception as the area's leader within the economy segment; therefore your feedback is very important to us. In reviewing your comments about your stay, I want to take this opportunity to address some of your comments. While our property...

Michigan
Reviewed 26 August 2016 via mobile

My parents and I was visiting friends in the hamburg area and checked into this property and was told by agent, it was a remodeled room as you can see by pictures it's not, bed comforter was stained bathroom smelled like urine and also we killed ants in bathroom, tub there was chips out of the enamel so black spots...

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Helpful?
Thank Debbie0403
GM-RRI055-Hamburg, Manager at Red Roof Inn Buffalo - Hamburg, responded to this review

Dear Debbie0403: At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. First and foremost, please accept my sincerest apologies for the Housekeeping and Maintenance issues you encountered, as we strive to meet our guest's expectations. In reviewing your comments about your stay, I want to take this opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access

Additional Information about Red Roof Inn Buffalo - Hamburg

Address: 5370 Camp Road, Hamburg, NY 14075
Region: United States > New York > Hamburg
Price Range: €56 - €116 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn Buffalo - Hamburg 2*
Number of rooms: 108
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Also Known As:
Red Roof Hotel Hamburg
Red Roof Inn Hamburg
Hamburg Red Roof Inn
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Questions & Answers

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Findlay, Ohio

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Several other choices for similar price at the same location be sure to check them out./ Watermark Grill there has great food.”
 of 5 bubbles SparkleD_12, 27 Jan 2017 | Read review
“select a room not facing the highway...”
 of 5 bubbles lmhoov68, 29 Aug 2016 | Read review
“Choose another hotel”
 of 5 bubbles , 27 Aug 2016 | Read review
“Choose a room that is NOT on the NYS Thruway side.”
 of 5 bubbles 732cathiev, 1 Aug 2016 | Read review
“Reserve a room well in advance if you need a first floor room due to no elevator at this hotel”
 of 5 bubbles Cottonhead, 26 Jul 2016 | Read review
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