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Mercure London Staines-upon-Thames Hotel

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Mercure London Staines-upon-Thames Hotel
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661 Reviews from our TripAdvisor Community

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Showing 604: English reviews
Surrey
Reviewed 15 October 2015

Unfortunately had to stay here for 17 nights after our lovely home was wrecked by the flooding in 2014.The hotel is shabby, and in need of restoration. Parking was not great, food was very expensive and not good. We were moved rooms after a couple of nights becasue one of the staff seemed to live in the room next door...

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Helpful?
1Thank SurreyLenny
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for sharing your concerns. I would like to request you to contact me on h6620-fb@accor.com to discuss it further. Kind regards, Prateek Chugh Deputy Manager

Brisbane, Australia
Reviewed 12 October 2015

Review collected in partnership with Mercure Hotels
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1Thank davidtT7914LQ
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Bournemouth, United Kingdom
Reviewed 10 October 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Mary B
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

London, United Kingdom
Reviewed 7 October 2015

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Angela B
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Overton, Hampshire
Reviewed 4 October 2015

Stayed here Saturday night to avoid driving home after a party. Average hotel with clean bedroom and bathroom although the age of the building shows with doors not opening / shutting easily and plumbing very noisy. Woken at 2am by a generator or something similar which periodically (anything between 3 and 10 minutes) would fire up with a bang and...

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Helpful?
1Thank AEllingham
MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear AEllingham Thank you for taking the time to write a review, may I firstly apologies, clearly we were not aware of the issue and certainly not had this reported in the past. I will get this fully investigated Once again thank you Best regards

ryan1469
Reviewed 29 September 2015 via mobile

Last month was our 5th visit to the hotel. It's in a great location for Thorpe Park and a few minutes walk to the restaurants and shops of Staines. The rooms vary so much across the hotel - we've had two 'good' rooms and the other three times have been not so good. This time we were in one that...

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1Thank ryan1469
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Ryan, Thank you for providing us with your valuable feedback on this site. I am really sorry that on this occasion the room(and previous stays) were not up to the standards. Our owners are constantly investing towards refurbishing our hotel especially rooms with some major works gone in last 2 months and there are a lot of other projects...

London, United Kingdom
Reviewed 28 September 2015 via mobile

We stayed for one night and got a good deal through Accor membership. Staff were very friendly and helpful. Room was a good size, clean with good facilities. Stayed with a young child and baby and was hassle free. Location was good with town centre few mins walk away. Parking was good for us as there were not too many...

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1Thank az_1982uk
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for kind words. I am happy to read that you enjoyed the stay and the view of the river. I look forward to welcoming you back at Mercure London Staines in near future. Kind regards, Prateek Chugh

Dunfermline, United Kingdom
Reviewed 27 September 2015 via mobile

Lovely hotel by the river with great rail links to London and close to Heathrow. Room was clean spacious with french doors to balcony overlooking river. Breakfast was buffet, great choice and very tasty. Would definitely go back.

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Helpful?
Thank Bayviewultra
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest, Thank you for providing us with valuable feedback of your last visit at Mercure London Staines. I am very happy that you enjoyed your stay with us and I hope to welcome you back again in near future. Kind regards, Prateek Chugh Deputy Manager

Sofia, Bulgaria
Reviewed 20 September 2015 via mobile

I visited the hotel with colleagues on a business trip in mid-September. The hotel location is very good - several minutes away from the downtown, where you can find a place to eat, shopping, banks, etc. The hotel is a bit old and needs refreshing. The staff is polite and helpful. The breakfast is tasty, costing 10 pounds. Overall it...

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Helpful?
1Thank Vassil G
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Vassil G, Thank you for your feedback. I am happy to read that you enjoyed the location and our services. Please be assured that we are constantly working towards improving our facilities and appearance of our hotel. I hope to welcome you back in near future. Kind regards Prateek chugh Deputy Manager

Sydney, Australia
Reviewed 14 September 2015

We stayed in this property for 3 nights due to its proximity to Legoland but there were so many other things to see and do in the area that we could have easily stayed longer. The hotel and decor are a little old style but our service experiences here were second to none - from the restaurant, the front desk,...

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Helpful?
Thank KPABelle
MercureThamesLodge, Manager at Mercure London Staines-upon-Thames Hotel, responded to this review

Dear Guest. Thank you very much for taking time to write these lovely words about our hotel. Needless, to say I am very happy to read that you had a wonderful time while staying with us. I will look forward to welcome your return with us. Kind regards, Prateek Chugh Deputy Manager

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
Set on the River Thames, this town centre hotel offers 79 en suite bedrooms. Only 3 miles to Thorpe Park and 12 miles to Heathrow with easy connections to Central London, Twickenham and Windsor. The restaurant & terrace bar offer a panoramic view of the river. . Easy access via the M25, with free parking (30 spaces) & free mooring. Free use of our local leisure centre (Gym, indoor pool & Jacuzzi) ... more   less 

Additional Information about Mercure London Staines-upon-Thames Hotel

Address: Thames Street, Staines TW18 4SJ, England
Region: United Kingdom > England > Surrey > Staines
Price Range: €88 - €148 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure London Staines-upon-Thames Hotel 3*
Number of rooms: 88
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Also Known As:
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Accor Thames Hotel Staines
Mercure London Staines-Upon-Thames Hotel Surrey
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Questions & Answers

Here's what travellers have asked, with answers from Mercure London Staines-upon-Thames Hotel staff and other travellers.
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Questions? Get answers from Mercure London Staines-upon-Thames Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with view of river are extra, great view of the Thames over Breakfast !”
 of 5 bubbles glennr241, 27 Feb 2017 | Read review
“Become a member.”
 of 5 bubbles cazclem, 13 Feb 2017 | Read review
“River views are the best especially at the weekend when you can view a lot of activity on the river.”
 of 5 bubbles SouthDevonTracker, 12 Feb 2017 | Read review
“Ask for a river view.”
 of 5 bubbles mcmullanjen, 9 Feb 2017 | Read review
“River views but these are expensive and ground floor if you have heavy luggage”
 of 5 bubbles annerE5777OU, 1 Feb 2017 | Read review
5 of 5