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02/07/2017 03/07/2017
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    Mercure London Staines-upon-Thames Hotel

    Thames Street, Staines TW18 4SJ, England
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    Best prices for your stay
    02/07/2017 03/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          US$250
          US$126
          US$250
          US$125
          US$250
          US$125
          Traveller (147)
          Room & Suite (47)
          Dining (7)
          The Stanwell Hotel
          448 reviews
          #1 of 5 hotels in Staines
           
          The Boleyn Hotel
          248 reviews
          #4 of 5 hotels in Staines
           
          Travelodge Staines
          258 reviews
          #5 of 5 hotels in Staines
           
          The Swan Hotel
          399 reviews
          #2 of 5 hotels in Staines
           
          Overview
          • Excellent22%
          • Very good40%
          • Average21%
          • Poor11%
          • Terrible6%
          6 days ago
          “Excellent Staff”
          2 weeks ago
          “Exceptional Staff”
          Free Wifi
          Free Parking
          Breakfast Buffet
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Pets Allowed
          Wheelchair Access
          Business Centre
          Dry Cleaning
          3.0 Star Hotel
          All hotel details
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          The Stanwell Hotel
          448 reviews
          #1 of 5 hotels in Staines
           
          The Boleyn Hotel
          248 reviews
          #4 of 5 hotels in Staines
           
          Travelodge Staines
          258 reviews
          #5 of 5 hotels in Staines
           
          The Swan Hotel
          399 reviews
          #2 of 5 hotels in Staines
           
          Rooms
          2 Jul3 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

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          Standard Room

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          Write a Review
          Reviews (694)
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          There are newer reviews for Mercure London Staines-upon-Thames Hotel See the most recent reviews

          161 - 165 of 694 reviews

          Reviewed 20 March 2016 via mobile

          Hotel looks scruffy from outside, reception staff was not helpful didn't advise of check out time had to find out ourselves, not very welcoming. Did not include breakfast so cannot comment. Room lay out and decor was good, had a room with the view of...More

          Thank Jasmine L
          Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 23 March 2016

          Dear Jasmine. I’m sorry we failed to live up to your expectations. The team and I at Mercure Staines appreciate your feedback, though please inform us about any issues during your stay for us to react to them immediately. Please feel free to contact me...More

          Reviewed 7 March 2016

          2nd stay at this hotel and given the same room over looking the Thames. Overall a good stay for 2 nights. Room good, bed comfortable, bathroom a little on the small side but for 2 nights ok. Would be better if the bath was replaced...More

          Review collected in partnership with Accorhotels.com
          Thank AJH69
          Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 8 March 2016

          Dear Guest Happy to hear that you enjoyed your stay at Mercure Thames Lodge in Staines. I look forward to your next visit. Kind regards, Eric-Enno Snel

          Reviewed 7 March 2016

          My mother and I were treated to a fantastic high tea by the welcoming team at the Hotel. Although the restaurant was busy, as it was Mother`s Day , our table was ready for us, we had a beautiful view of the River, and the...More

          Thank Shirley V
          Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 8 March 2016

          Dear Shirley Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed the afternoon tea. I look forward to welcoming you back at Mercure Thames Lodge. Kind regards, Eric-Enno Snel

          Reviewed 4 March 2016

          This is a grim old hotel that has been neglected for years and is in need of either a total refit or knocking down. Accor has obviously acquired it and put it under its catch-all Mercure brand. Though the bathroom was quite new (but missing...More

          Thank clinteastwood01
          Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 8 March 2016

          Dear Clint Eastwood I am sorry that on this occasion you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating the matter. I am surprised about your comment about breakfast. We serve our breakfast freshly cooked...More

          Reviewed 28 February 2016

          Have stayed here a few times. Overall it isn't bad at all but it isn't that cheap for what you get and each time I leave with a feeling that it could be consistently good in all areas. It is a rambling rabbit warren sort...More

          Thank ThemaceSomerset
          Response from MercureThamesLodge, General Manager at Mercure London Staines-upon-Thames HotelResponded 1 March 2016

          Dear ThemaceSomerset I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Eric-Enno Snel General...More

          The Stanwell Hotel
          448 reviews
          #1 of 5 hotels in Staines
           
          The Boleyn Hotel
          248 reviews
          #4 of 5 hotels in Staines
           
          Travelodge Staines
          258 reviews
          #5 of 5 hotels in Staines
           
          The Swan Hotel
          399 reviews
          #2 of 5 hotels in Staines
           
          About
          Amenities
          • Top amenities
          • Restaurant
          • Bar/Lounge
          • Room Service
          • Free Parking
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Meeting Rooms
          • Laundry Service
          • Conference Facilities
          • Room Service
          • Free Parking
          • Dry Cleaning
          • Business Centre with Internet Access
          • Banquet Room
          • Things to do
          • Restaurant
          • Bar/Lounge
          Details
          • Price range
          • US$101 - US$174 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Room types
          • Non-Smoking Rooms ,
          • Suites ,
          • Family Rooms
          • Number of rooms
          • 88
          • Reservation Options
          • TripAdvisor is proud to partner with Orbitz, ACCOR, Booking.com, Hotel.de, Hotwire, Hotels.com, Expedia, Travelocity, Priceline, TripOnline SA, Cancelon, Cheap Tickets, HotelQuickly and HRS so you can book your Mercure London Staines-upon-Thames Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • United Kingdom >
          • England >
          • Surrey >
          • Staines
          • Also Known As
          • Mercure Thames Lodge Staines Hotel Staines ,
          • Mercure Thames Hotel Staines ,
          • Accor Thames Hotel Staines ,
          • Mercure London Staines-Upon-Thames Hotel Surrey
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          Traveller (147)
          Room & Suite (47)
          Dining (7)
          Pool & Beach (5)
          Hotel & Grounds (102)
          Bathroom (8)
          Business Centre & Event Rooms (1)
          Nearby
          Travelodge Staines
          258 reviews
          .49 km away
           
          The Boleyn Hotel
          248 reviews
          .35 km away
           
          The Swan Hotel
          399 reviews
          .35 km away
           
          The Runnymede on Thames
          1,616 reviews
          1.97 km away
           
          Nearby Restaurants
          Sushi Nara
          303 reviews
          .27 km away
          Momo Cafe
          199 reviews
          .27 km away
          Turtle Bay
          224 reviews
          .25 km away
          The Two Rivers Harvester
          530 reviews
          .27 km away
          Nearby Attractions
          Vue Staines Cinema
          178 reviews
          .36 km away
          Staines Bridge
          64 reviews
          .21 km away
          Lino Statue
          51 reviews
          .29 km away
          Staines Railway Station
          87 reviews
          1.43 km away
          Questions & AnswersAsk a question
          david_farmer_11
          My wife is not good with stairs, is there lift access to all floors, or can we book a ground floor room?
          13 March 2017|
          Answer Show all 2 answers
          Response from lucinda242015 | Reviewed this property |
          There are ground floor rooms, I believe, best to call up when booking to clarify
          1
          Vote
          mancx02
          i am staying at the hotel but arriving quite late. does the hotel offer room service? not sure after a long day travelling i will be up for the restaurant
          21 January 2017|
          Answer Show all 5 answers
          Response from janinehedges | Reviewed this property |
          Not sure if it is 24 hour room service but if you rang the hotel they'd be able to tell you.
          1
          Vote
          Melissa M
          Hi does anyone know if the rooms have a mini bar style fridge in them? Thanks
          23 August 2016|
          Answer Show all 6 answers
          Response from Siemcamjude | Reviewed this property |
          They have a fridge in xx
          0
          Votes
          Room Tips
          "Go for the first floor, rooms seem in better condition."
          Read review
          "Ask for a river view"
          Read review
          "The river view rooms with a balcony are just lovely"
          Read review
          "Not 75 if you want a good shower."
          Read review
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