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Garden City Hotel

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440 Reviews from our TripAdvisor Community

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Showing 429: English reviews
New York City, New York
1 review
Reviewed 1 week ago

My husband and I wanted to get away from the hustle and bustle of city life for a weekend and The Garden City Hotel was highly recommended. I went on the website, viewed the hotel, and later discovered the pictures and videos will never capture the elegance and grandeur of this hotel. We are arrived to the hotel to find... More 

Helpful?
Thank sdotson59
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review of your stay at The Garden City Hotel. Acknowledgment of a guest's extremely positive experience is very much valued and appreciated by the Hotel and inspires us to surpass the high standards we set for ourselves and our discriminating guests expect. Those attributes, combined with an amazing service team, facilitated our being awarded the prestigious... More 

Minneapolis, Minnesota
Level Contributor
41 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 1 week ago

I was here for a week traveling for work. The employees here were really nice and helpful. Room was clean except that there were multiple large stains on the carpet. I was surprised to see this at a 4 diamond hotel. I let the front desk know immediately as I did not want to be blamed/charged. Staff offered to change... More 

Helpful?
1 Thank ndbrit06
New Hartford, NY
Level Contributor
216 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 2 weeks ago

No shortage of employees in this large and beautiful hotel!. Greeted as we drove in by several people...to assist us---opened our car doors, assisted with luggage, made sure we had plenty of time to be sure all we wanted to take in we indeed took! And offered us free valet parking! Check in at the desk efficient and quick. My... More 

Helpful?
Thank NYBob6
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review. I am pleased your first impression of The Garden City Hotel - a welcoming greeting from our valet, doormen and bell staff, followed by an effortless check in from our front desk team - was to your liking. I am sorry you found the lighting in your guest room not satisfactory for your needs and... More 

Flanders, New Jersey
Level Contributor
3 reviews
Reviewed 2 weeks ago via mobile

I frequently stay at the Garden City hotel when on business in Garden City From John the Bellman to Brian the Barrendee the service is professional and friendly The rooms are comfortable with nice amenities The outdoor bar in the summer is especially nice

Helpful?
Thank JoanneFilardo
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review. I am delighted The Garden City Hotel continues to exceed expectations beginning with your first visit and continuing through your most recent one. Thank you also for your comments about the high level of service you always receive from our staff, and I will pass along your accolades to John and Brian, who were recognized... More 

johnhglasgow
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 weeks ago via mobile

This is a very comfortable hotel on the outskirts of NY on Long Island. Rooms are very clean. Staff are very polite and helpful. I stay there as stop off with work. It is not to far from JFK and is situated in a nice area with many eateries and shops. There is a great shopping mall also nearby.

Helpful?
Thank johnhglasgow
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review. I am pleased you enjoy your stays during stopovers from business trips and The Garden City Hotel provides a relaxing home away from home for you during your travels. Thank you for your accolades about our staff - who is routinely commended by our guests for the professionalism and high level of service they extend... More 

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 weeks ago

Overall we enjoyed our nine night stay. Had to have a room change because our original room was part of a suite and there was no noise barrier. Excellent location, close to good restaurants, across the street from the Long Island Railway into New York and/or the Barclay Centre. Free parking. Fabulous Sunday brunch buffet. Wifi was spotty.

Helpful?
Thank Mary S
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review. I am delighted you enjoyed your nine night stay at The Garden City Hotel. I apologize for any inconvenience you experienced in your original room and with your Wifi service, but am pleased we were able to move you to another room which was more to your liking. As you mentioned, our Hotel's prime location... More 

Durham, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

I came in from out of state for a reunion party at a restaurant in downtown Garden City. The proximity of the Garden City Hotel to both the LIRR and my party made for some pleasant walking. When I checked in I was informed that a large wedding party had taken up most of the 2nd floor and would I... More 

Helpful?
2 Thank ThatGuyTony
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review. I am delighted your return to Garden City to attend a reunion party was made even more enjoyable with your complimentary upgrade to one of The Garden City Hotel's luxurious Penthouse Suites. As evidenced by your upgrade, it is our staff's concern for the comfort and well being of our guests that was instrumental to... More 

Level Contributor
39 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 weeks ago via mobile

I have been to the garden city hotel for special planned events and I cannot say any thing bad about it ,from what I understand the rooms within the hotel are very well maintained and the staff who work there are always at hand to help out guest in any way possible ,and even the main dining is very emence... More 

Helpful?
Thank Rhonda B
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review. I am delighted each of your visits to The Garden City Hotel exceeded expectations. All 269 guest rooms are luxuriously remodeled with custom millwork and Italian furniture, plush pillow top mattresses, sparkling baths with Gilbert and Soames boutique amenities and, most important to today's travelers, the technology for connecting all mobile devices in room. Thank... More 

Far Rockaway, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

We came here after our wedding. The hotel is absolutely beautiful, but that's where our enjoyment ended. When we arrived after the wedding- around 1 AM- their computers were down and we had to wait in the lobby for awhile. The next morning, we were woken up by an unwelcome and unrequested wake up call from the front desk at... More 

Helpful?
1 Thank yms64
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review. I apologize for the inconvenience you experienced upon your arrival at The Garden City Hotel the night of and the morning after your wedding. I am also sorry these incidents may deny us the pleasure of hosting you again. If you do change your mind and give us a second chance to show you the... More 

Florida
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago via mobile

Came home to Long Island for a visit and finally got the opportunity to stay at the garden city hotel. Wonderful from first day to last. Professional and friendly staff, beautiful rooms. Perfect touches all around from flowers to complimentary coffee and newspapers in the mornings. Across the street from the LIRR station, very convenient.

Helpful?
Thank longislandgirl-7
GraceKoerner, Guest Relations Manager at Garden City Hotel, responded to this review

Thank you for your review of your stay at The Garden City Hotel. I am delighted your visit home to Long Island exceeded expectations from check in through check out. And thank you for your accolades about our amazing staff, elegant guest rooms and the floral arrangements placed throughout the Hotel further enhancing our beautiful property. I am also pleased... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The AAA Four Diamond Rated Garden City Hotel boasts 269 brand new guest rooms and suites, redesigned as a luxurious retreat for overnight guests by Italian designer Marcello Pozzi.The Garden City Hotel has welcomed guests with gracious hospitality, spacious guest rooms and luxurious suites. Our historic Long Island hotel has been a preferred destination for dignitaries and celebrities as well as business travelers, New York locals and visitors from around the globe. The recently opened Red Door Spa located in the hotel's lower lobby offers signature spa treatments, specialty spa services, full-service hair salon and extensive retail boutique. Boasting 30,000 square feet of recently restored and enhanced banquet space, The Garden City Hotel offers the ambiance to impress and the ability to deliver the gold standard of business meetings and corporate events. Our legendary Grand Ballroom is the ideal setting for a conference, gala event or a dream wedding. The acclaimed Polo Steakhouse, a classic American steakhouse with a twist of modern luxury, serves 28-dry aged Prime USDA grade steaks, chops and signature entrees, while the Polo Lounge offers an upscale bar menu, scratch-made cocktails and an extensive wine list. The Wine Room offers a private dining space for events, meetings and celebrations. Business and leisure travelers will appreciate all The Garden City Hotel has to offer, including indoor pool, fitness center, seasonal outdoor dining and close proximity to New York City and major airports. ... more   less 

Additional Information about Garden City Hotel

Address: 45 7th St, Garden City, NY 11530-2890
Region: United States > New York > Long Island > Garden City
Price Range: €205 - €316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Garden City Hotel 4*
Number of rooms: 272
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Garden City Hotel staff and other travellers.
9 questions
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Questions? Get answers from Garden City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You want a room not at the end of the halls, these are part of suites. A higher floor is less noisy, a popular wedding venue on weekends.”
 of 5 bubbles marysX2993SD, 16 Nov 2016 | Read review
“Higher floors are nice and quiet”
 of 5 bubbles EFBS, 26 Oct 2016 | Read review
“penthouse with balcony”
 of 5 bubbles peggyvb, 14 Oct 2016 | Read review
“See if you can get a good rate on priceline.com”
 of 5 bubbles 232frantza, 12 Oct 2016 | Read review
“high floor front of hotel”
 of 5 bubbles excheese, 21 Sep 2016 | Read review
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