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Sheraton LaGuardia East Hotel

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Sheraton LaGuardia East Hotel
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302 Reviews from our TripAdvisor Community

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Showing 284: English reviews
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Toronto, Canada
Reviewed 3 weeks ago via mobile

About 10 minutes drive from La guardia, situated in the heart of Flushing Chinatown. Rooms are clean, spacious, and house keeping ladies are polite and courteous. Water pressure for the shower is pretty impressive, feels like car wash. Got a pretty nice little gym in the middle floors (can't remember exactly which floor) with a good view. 2 minutes walk...

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Helpful?
Thank Steve W
Management response:

Dear Steve W, I am very happy to hear you enjoyed our location, service and your interactions with our team, I will share your kind words with our housekeeping ladies. Thank you for recommending us and posting a review on TripAdvisor. I hope we get the pleasure of having you stay with us soon. Carolina M. Guest Relations Manager

Hong Kong, China
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

Flew in to JFK and not a moment of hesitation trying this Sheraton (Airport hotel) in LaGuardia. Exceeded both our expectation!! Front Desk staff was excellent and we felt welcoming!! Everyone staff was cheerful and friendly!! Thank you very much for upgrading us to the suite and the heads up being close to elevators. It even has my favourite HGTV!!...

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Helpful?
Thank JoNavigates
About Hotel's Favourite Review
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear JoNavigates, Thank you for taking the time to post a review on TripAdvisor. I am glad to hear you enjoyed your stay and I am most happy to know that our team had such a positive impact on your experience. They are passionate in crafting memorable guest experiences and to know that their efforts are recognized and appreciated I...

colorado
Reviewed 3 weeks ago

After a 15 hour flight, this hotel was a treat! The staff was friendly and helpful. The room on club level was great. The lobby is decorated with beautiful Chinese art, we wished we had tried the restaurant because we love Chinese food. We would definitely stay here again.

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Helpful?
Thank Elizabeth S
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Elizabeth S, Thank you for taking the time to post a review. I am happy to learn you had an enjoyable experience and that our team was able to make your stay memorable, especially after a long flight. Our associates take pride in helping and providing great service to our guests and I will be happy to share your...

London, United Kingdom
Reviewed 30 December 2016 via mobile

This hotel is in terrible physical condition and in need of basic maintenance. The toilet ran continuously, the shower did not drain and there were cracks in the windows. The front desk, Jake, said he would address the issues however did not even write anything down when we told him. Also it is obvious the hotel knows about the cracks...

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1Thank jl3000
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Jl3000, I am sorry to hear that you were less than satisfied with you recent visit to our property. Thank you for taking the time to post your comments. All feedback, both positive and negative is appreciated. It is an integral part of our review process as we continually strive to improve our guest experiences. I welcome the opportunity...

South Shore, MA
Reviewed 13 December 2016

If you are a fan of Chinese foods, this hotel provides you the best location. Many great restaurants, bakery stores, and food vendors are in walking distance. The hotel itself is somehow a different story. The room is lacking of updates. Heat is not sufficient enough ESP during the time of staying with fridge temp in NY. The soundproof is...

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Helpful?
Thank Leon H
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Leon H, Thank you for sharing your experience. While I am happy to hear that you enjoyed our location and the many great places to eat nearby it is regrettable that your stay with us did not meet your expectations. We welcome all feedback, both the good and the not so good. This feedback is valuable information to see...

Miami, Florida
Reviewed 10 December 2016

I needed a hotel with an airport shuttle that was east of La Guardia. So I ended up here although I normally stay at Hiltons. The staff were friendly and the room was clean. I used the gym twice over 2 days and each time it was empty. You can hear the planes overhead to some degree but it didn't...

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Helpful?
Thank mikedc0813
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Mikedc0813, Thank you for writing a review and posting it on TripAdvisor. I am delighted to hear that you were very happy with your stay and would consider staying with us again. While I appreciate your loyalty to Hilton brand I am glad that you would consider staying with us again should you find yourself in this area in...

Land O Lakes, Florida
Reviewed 15 November 2016

We have long been SPG customers, & always prefer to stay in Sheraton Flushing when we're in Queens, NY. My husband checked in late in this hotel, we reported that night that he had some issues with the a/c that was making some noise, & night lamp flickering, so his sleep was interrupted, considering he's a light sleeper. The night...

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Helpful?
Thank princess020672
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Princess020672, Thank you for your loyalty to the SPG program and for choosing to stay with us whenever you are in flushing. I appreciate you taking the time to share your feedback. I am disappointed to hear that not everything was working 100% upon check and not remedied in a timely manner. I am, however, glad that Joel and...

Reviewed 14 November 2016

I'm a little surprised that I got lounge access even as a spg gold. And the view from the lounge is beautiful at night, I cannot stop watching planes taking off and landing(For some reason, I always enjoyed it). The food is mediocre though. The room is pretty quiet and dark, very good for sleep. The only cons is that...

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Helpful?
Thank Cong L
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Cong L., Thank you for taking the time to write a review. I am glad to hear that you enjoyed the club lounge and found the room comfortable to sleep. I too l enjoy watching the planes take off and land. Your comments on the food and the shower head are appreciated. It is through feedback, like yours, that...

New York
Reviewed 29 September 2016

I won the Queens Tourism contest to dine at the lower level hotel restaurant. The service was excellent. Everything can be shared. We ordered from the Asian menu selections. We started with crispy duck rolls and jasmine tea pork ribs. For mains we shared Chicken in a Clay pot and Prawns with Lotus root. Both were excellent. I selected the...

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Helpful?
Thank libby4G
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Libby4G, Thank you for taking the time to share your experience in our restaurant. I am happy to hear that, as a contest recipient, you enjoyed your winnings. I will certainly share all of your wonderful feedback with our restaurant team. I hope we have the pleasure of having you dine with us again soon. With Warm Regards, Ed...

Avon, Oh
Reviewed 24 September 2016

I stayed here for nearly a month while I was working the US Open Tennis Tournament nearby. The hotel was clean, the staff was friendly, and my room was clean, quiet, and comfortable. I had a good experience overall, even though I didn't spend a whole lot of time at the hotel because I was busy working the tournament. The...

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Helpful?
Thank Cleveland926
Hotel_GM72, General Manager at Sheraton LaGuardia East Hotel, responded to this review

Dear Cleveland926, Thank you for taking the time to post a review. I am happy to hear that your overall experience at our hotel was good especially since you were our guest for an extended period of time. We accommodate quite a few people that work the US Open every year and it is our goal to assure their stay...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy a warm welcome at the beautiful Sheraton LaGuardia East Hotel. Located in Chinatown, Queens, our hotel is just 3 miles away from the LaGuardia airport, accessible by our complimentary shuttle. ... more   less 

Additional Information about Sheraton LaGuardia East Hotel

Address: 13520 39th Ave, Flushing, NY 11354-4450
Region: United States > New York > Queens > Flushing
Price Range: €213 - €393 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton LaGuardia East Hotel 3.5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Sheraton Flushing
Flushing Sheraton
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Questions & Answers

Questions? Get answers from Sheraton LaGuardia East Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It's fun to have a view of planes taking off and landing at LGA”
 of 5 bubbles roxieontheroad, 21 Sep 2016 | Read review
“Higher floor is more quiet. Lobby can be a bit noisy.”
 of 5 bubbles JessC95, 30 May 2016 | Read review
“if you have to stay here, get away from the elevator bay”
 of 5 bubbles erghammer, 28 May 2016 | Read review
“Far from the elevator and higher floor”
 of 5 bubbles 519edithk, 10 May 2016 | Read review
“Stay on club floor and hopefully the black grouting issue will be corrected.”
 of 5 bubbles 192valeriep, 29 Jan 2016 | Read review
5 of 5