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Priceline considers this hotel 2.5 stars (on par with Hampton Inn and Holiday Inn Express) - this couldn't be further from the truth. "Stayed" at this 0-star property a few weeks ago (left upon seeing the room). Front desk is closed overnight. Night auditor appears...More
Response from 00esa, Manager at Extended Stay America - Fishkill - Route 9Responded 3 weeks ago
Nick, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. This is not the way we would like our guests to leave with, so your feedback has been discussed in a meeting with the concerned teams to...More
This motel was adequate. There does not appear to have any staff at the front desk during the overnight hours. We were given a room next door to a family with children and a dog. The kids were in and out of the room, slamming...More
Response from 00esa, Manager at Extended Stay America - Fishkill - Route 9Responded 4 weeks ago
The situation you described regarding the noise is truly regrettable. We are very sorry you were not able to experience a quiet and relaxing stay. We have made a note of your feedback and have shared it with the front desk team so that we...More
Top importance: The room was clean and quiet and bed super comfortable.
Minor issues: there was no plug for the kitchen sink. Irritating, we went and bought one. It was suggested we use the dishwasher (full size) we weren’t prepared to do so as we...More
Response from 00esa, General Manager at Extended Stay America - Fishkill - Route 9Responded 7 October 2018
Kentlaurie, thank you for choosing to stay at Extended Stay America. We are so pleased to read that you loved your clean & comfortable room and our helpful associates. However, we are sorry for the issues you had in your room and the inconvenience they...More
I cried when I walked into this room. $430 for one night. No mattress pad cover on the mattress and the pillows felt like stale pancakes. There was no shampoo or conditioner. just a bar of soap. I hung my jacket on the dollar store...More
Response from 00esa, Manager at Extended Stay America - Fishkill - Route 9Responded 3 October 2018
Nicole, thank you for your review. We apologize for the inconvenience you had during your stay. We assure you that we have discussed your feedback with the concerned teams and are taking immediate actions to fix all the issues you have mentioned. Please reach us...More
Guest that stay longer than a month would be best served if an oven was in their suite. Your hotel currently have a dishwasher which is nice but, not necessarily needed. Most people don't use it. I don't. I can wash my own dishes. Without...More
Response from 00esa, Manager at Extended Stay America - Fishkill - Route 9Responded 25 September 2018
Thank you for being our guest at Extended Stay America. We appreciate your constructive feedback and hope you will enjoy the rest of your stay.