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Hilton Garden Inn Syracuse

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518 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Syracuse
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Showing 512: English reviews
Cohoes, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2016

Just returned from a family wedding. The wedding was great and the staff was helpful. The rooms were clean, nice and very comfortable. I especially loved that they use all Neutrogena toiletries! However, my husband & I had the room right next to the ballroom and at 7:00 AM the staff must of been moving the tables/chairs because we heard... More 

Helpful?
Thank Nicole820
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

belmont, ma
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 May 2016

Passing through Syracuse on rt 90 and booked a room here for the overnight! Was pleased to find an immaculately clean hotel and room. Bed was really comfortable, hotel was quiet and the staff super friendly. We paid th extra charge for breakfast and had the most delicious omelettes before leaving. Will definitely stay here again.

Helpful?
Thank gaphouse
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

Langhorne, United States
2 reviews
Reviewed 28 April 2016

Very friendly & helpful staff. Food was great. I recommend eating at the pub. Hotel is clean & rooms are very comfortable. I always chose Hilton Garden Inns, & this is one of the nicest. I will definitely stay at this hotel the next time I'm in the area

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marianne O
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 April 2016 via mobile

I stayed here for business. The room was nice and clean. The front desk staff was polite and courteous. The restaurant is really a bar, but they were very attentive. I liked that my room had a whirlpool tub, but I didn't stay long enough to use it. I'd stay here again.

Helpful?
Thank Tony M
Troy, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2016

If you are looking for a great hotel with friendly staff, accommodating you should definitely stay here!The breakfast was very good, the rooms are spacious, cleaned and modern and the services are excellent. Also, I strongly recommend for staying at Hotel Royal. If its for business or pleasure they treat everyone the same.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Frances L
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

1 review
Reviewed 21 April 2016

Matthew on the front desk was the most accommodating staff that I have encountered in any hotel of this caliber. The rooms were clean and quiet and bathrooms well supplied. I'd stay here again without hesitation

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank beverlyo694
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2016

Visiting area for college tour. Staff is extremely pleasant and helpful. Rooms just ok. Bed quality horrible. Breakfast perfect selection and quick. Nice gym pretty accessible to highway to city and other areas.

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank G8738ROkimberlyb
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us. It is nice to hear that our Guests have enjoyed their time with us. Come stay with us again! More 

Atlanta, Georgia
2 reviews
Reviewed 16 April 2016

Good location. Close to office. Close to airport. Good Restaurants not far. Make this trip at least four times a year. Staff very friendly, very personable and helpful. Beds ok. Could be softer but thankful for the extra blanket in the room.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank W8041XFkathyc
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for sharing your experience on Tripadvisor. We are so happy to hear that you enjoyed your stay with us.We truly do our best to make our guest feel welcome and taken care of. Come stay with us again! More 

southern california
Level Contributor
246 reviews
172 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 15 April 2016

I stayed here two separate nights while flying into and out of the Syracuse Airport. The first thing to note is that the hotel is not next to the airport - at least how a car drives. It's pretty close on a map but on the opposite side from the airport entrance. This means you drive for 15 minutes to... More 

Helpful?
Thank businesstraveller2
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were not completely satisfied. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future. More 

Albany, New York
Level Contributor
2 reviews
Reviewed 13 April 2016

My receipt said $113 total would be charged on my card for the room. No extras, no rollaway bed, etc. My credit card statement says they charged $129.95 to my card. Very deceiving! $29.95 in taxes and fees really? Ridiculous! Hotel was no better than any other down the road!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Krista M
Bob M, General Manager at Hilton Garden Inn Syracuse, responded to this review

Thank you for taking the time to respond to our guest survey. We value all of the feedback we receive from our guest so we can share your response with our staff as part of an ongoing effort to constantly improve our overall guest service. To clear up the confusion on your rate the additional $16.95 was strictly an incidental... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hilton Garden Inn Syracuse, is in the eastern suburb of Syracuse, near companies such as Carrier, New Venture Gear, Bristol Meyer Squibb, and Time Warner Cable. The hotel is situated in the Pioneer office park, offering a campus-like setting. Deluxe accommodations, friendly service, and a relaxed atmosphere await our guests. Certain to please the busy executive or leisure traveler to the Syracuse, New York area are our array of special amenities, including complimentary high-speed internet access with secure PrinterOn remote printing, an in-room hospitality center with microwave, refrigerator, coffeemaker, two dual-line phones with voicemail and data ports, a large work desk, ergonomic chair, On Demand® video, TV video games, complimentary HBO® and a complimentary USA Today® each weekday morning. ... more   less 

Additional Information about Hilton Garden Inn Syracuse

Address: 6004 Fair Lakes Rd, East Syracuse, NY 13057-1372
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: €114 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Syracuse 3*
Number of rooms: 100
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Expedia, Hotels.com, Priceline, Odigeo and Travelocity so you can book your Hilton Garden Inn Syracuse reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Syracuse Hotel East Syracuse
Syracuse Hilton Garden Inn
Hilton East Syracuse
East Syracuse Hilton
Hotel Style:
#1 Romantic Hotel in East Syracuse
#1 Business Hotel in East Syracuse
#2 Family Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Syracuse staff and other travellers.
6 questions
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Buffalo, New York
over a year ago
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Liverpool, New York, United States
3 months ago
Albany, New York
5 months ago
Rock Hill, New York

See all questions (6)

Questions? Get answers from Hilton Garden Inn Syracuse staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms next to the elevator may be louder.”
 of 5 bubbles tweedybird26, 31 Oct 2016 | Read review
“Definitely go for a room with two queens on the 2nd or 3rd floors. Away from the lobby noise.”
  • Nice Queen Beds
  • Fridge, Keurig, and Microwave
 of 5 bubbles PMD-321, 10 Sep 2016 | Read review
“Room on the entrance side are much better :)”
 of 5 bubbles Y4155FFadrianag, 26 Jul 2016 | Read review
“Join Hilton Honors and pre choose your room with the app”
 of 5 bubbles TonyS1950, 6 Jul 2016 | Read review
“We always like a flood on first floor so we have access to coffee.”
 of 5 bubbles Robnal123, 19 Jun 2016 | Read review
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