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DoubleTree by Hilton Hotel Syracuse

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DoubleTree by Hilton Hotel Syracuse
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850 Reviews from our TripAdvisor Community

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Showing 843: English reviews
Elyria, United States
Reviewed 24 November 2015

This was a great property on my way to New Hampshire for my Pre-Thanksgiving vacation. I was happy to find a deal at the half-way point before starting out on the last leg of the journey. I recommend those traveling this way to take time to visit. I suggest you be careful on the turnabouts.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Lataunya C
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Lataunya C, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm glad to hear that you had a great stay for your Pre-Thanksgiving vacation. Thank you for recommending our hotel. I hope to see you again soon as you are traveling through Syracuse. Thank you, Thomas Olsen

Ottawa, Canada
Reviewed 22 November 2015

Excellent service, clean, quiet, very helpful at registration Easy parking, nice pool, friendly staff, courteous employees Clean fresh linen, water bottles and coffee and chocolate in the room, nice dining room facility and menu

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Farid S
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Farid S, Thank you so much for sharing your experience about the Doubletree Syracuse. I'm pleased to hear that you had excellent service from our friendly staff. I hope to see you again soon as you are traveling through Syracuse. Thank you, Thomas Olsen

Buffalo, New York
Reviewed 13 November 2015

I was very happy with my stay at the Doubletree Hilton in Syracuse, New York. The room was clean, spacious, and very comfortable. All of the employees were helpful, friendly, and professional. I look forward to the next time the conference is held there!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Bonnie H
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Bonita H, Thank you for sharing your experience about the Doubletree Syracuse. We are so pleased to hear that your room was clean and very comfortable. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again soon as you are traveling through Syracuse....

Reviewed 12 November 2015

poor customer service paid for late check out returned to room to find it being cleaned A huge inconvenienceTowels damp on check in Restaurant and drinks way over priced Wait staff handed our table of three one menu

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Becky S
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Becky S, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about your stay. I have shared your review with our housekeeping and front office teams to ensure that this is not a problem in the future. It is...

Liverpool, New York
Reviewed 11 November 2015 via mobile

We're HH Members and I truly love this property but upon arrival it was 72 degrees. They brought up a fan to us a half an hour later. I walked to the front desk as they did not answer the phone and said that I was getting nausea from the heat being 92 degrees for 5 straight hours. And was...

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Helpful?
1Thank jfharvest
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear jfharvest, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again...

Youngstown, United States
Reviewed 9 November 2015

Room was clean, and comfortable. Staff efficient and friendly. Location was perfect for the meeting my wife was attending, and hotel was easy to locate off the NY State Thruway. Would like to have stayed longer that an overnight an used some of the other features available.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank William S
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear William S, Thank you for sharing your experience about the Doubletree Syracuse. We are so pleased to hear that your room was clean and comfortable. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again soon as you are traveling through Syracuse. Thank...

Vassalboro, United States
Reviewed 4 November 2015

Drove up from Corning so I could sleep in and catch my flight. Very disappointed. Exterior is in serious need of a face lift, lobby and long walk to elevator were dirty, carpet had stains and needed to be vacuumed. Get to room and there are stains on the walls and ceiling. Shower had mildew in grout - tiny stupid...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Dana S
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Dana, I’m sorry we were not able to provide you with a satisfactory experience during your recent stay. Your satisfaction is very important to us and we appreciate your feedback about your stay. I have shared your review with our housekeeping and engineering teams to ensure that this is not a problem in the future. It is guests such...

Sarasota, Florida
Reviewed 31 October 2015

Hotel located across a UTX factory , Lot of group meeting, breakfast in the restaurant remind me of a high school cafeteria, everybody wears a name tag . Get ready , Internet in my room was not working...engineering came...I'm in a dead spot. Do you want another room ? No thanks but fix it, for the next guest. Hotel is...

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Helpful?
Thank Cyril I
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Cyril, We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of my hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at my hotel as your satisfaction is important to me. I do regret that I did not get to...

Amsterdam, United States
Reviewed 30 October 2015

Great place to stay, very friendly, and helpful staff. Everyone was very accommodating. One of the laundry men went above and beyond to help me carry all of my luggage to my car. He was very kind and showed true customer service. The room was clean and inviting and the food was good.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Julie M
ThomasOlsen, General Manager at DoubleTree by Hilton Hotel Syracuse, responded to this review

Dear Julie, Thank you for sharing your experience about the Doubletree Syracuse. I’m so pleased to hear that my employee went above and beyond to help you with your needs. We try to make each guest experience an excellent one at our hotel as your satisfaction is important to us. I hope to see you again soon. Thank you, Thomas...

Utica, New York
Reviewed 29 October 2015 via mobile

Very nice hotel.Bed was very comfortable and the room was spacious.The front desk staff was very friendly and helpful.Loved the indoor pool and hot tub. The Regatta Restaurant was well worth it,Had a wonderful dinner and fabulous breakfast buffet in the morning,well worth the money.Would stay there again if in Syracuse for a nights stay.

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Helpful?
Thank pltkowens

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our full-service hotel in Syracuse, New York, is situated in a corporate park just off the New York State Thruway and is only ten minutes from downtown and Syracuse University. Take the complimentary shuttle to Syracuse Hancock International Airport.Our rooms and suites offer modern decor with complimentary WiFi throughout. Relax in the courtyard area with seating, plus enjoy the heated, indoor pool with a whirlpool spa and the heated, outdoor pool with a sundeck. Dine at Regatta Bar & Grille, offering cocktails and light food. Our hotel in Syracuse, New York also offers room service, a complimentary 24-hour fitness center, complimentary 24-hour business center and a self-service pantry. Host a meeting in 12,000 sq. ft. of event space including two ballrooms and two boardrooms capable of hosting up to 500 people. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Syracuse

Address: 6301 State Route 298, East Syracuse, NY 13057-1205
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: €109 - €195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Syracuse 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree Hotel East Syracuse
Doubletree East Syracuse
East Syracuse Doubletree
Hotel Style:
#2 Business Hotel in East Syracuse
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Syracuse staff and other travellers.
2 questions
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8 months ago

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Questions? Get answers from DoubleTree by Hilton Hotel Syracuse staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were quite comfortable on the second floor, think our room#216”
  • View from our room, moments before lake effect snow blew in from no where
 of 5 bubbles DeneenKrom95, 21 Feb 2017 | Read review
“To avoid walking along miles of corridors (hard to push a heavy bag over the carpets), try and find a room near to check-in.”
 of 5 bubbles chrisbQ5442MH, 22 Jan 2017 | Read review
“fourth floor seems quieter overall, eastern rooms have an elevator and access door direct to parking”
 of 5 bubbles FourLugHero, 14 Nov 2016 | Read review
“I got a room with a balcony on the 4th floor and it was very quiet and easy to get to the lobby.”
 of 5 bubbles cobaltiis, 12 Oct 2016 | Read review
“Use your Hilton Honors points card even if booked on priceline”
 of 5 bubbles GregM958, 26 Sep 2016 | Read review
5 of 5