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Quality Inn

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229 Reviews from our TripAdvisor Community

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Showing 222: English reviews
Reviewed 18 July 2016

Rooms are all newly renovated. Bed was very comfortable. Room was clean. They are still working on landscaping. The front desk was very helpful, check in and out was very easy. Breakfast was the same as many hotels we stay at. The weekend we were there the pool was closed do to issues, the hotel called and notified us two...

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Helpful?
Thank RANDY L
Amanda S, General Manager at Quality Inn, responded to this review

Dear Randy, The landscaping is still a work in progress but a majority of the outside work has been completed. Thank you very much for your kind feedback and continued loyalty. Nationals weekend is one of my favorite of the year and seeing the repeat guests and their cars makes it that much better. We look forward to seeing you...

Toronto, Canada
Reviewed 18 July 2016

We considered this to be a poor quality property. When we booked this hotel it listed a pool, albeit, an outside pool.....when we arrived there was a handwritten note on the door...."sorry pool closed". The common areas were dirty, the outside light fixtures were filthy, the emergency light at the reception desk was hanging from the ceiling on a wire....

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Helpful?
1Thank William99999
Amanda S, General Manager at Quality Inn, responded to this review

Dear William, We understand that the pool being closed was a huge inconvenience to our guests. The previous owners used the wrong paint to seal the pool and it had leaked into the water making it unable to be swam in. We believe that service is very important and that is why we made all the renovations to the property....

Holden, Massachusetts
Reviewed 3 July 2016

Bed and linens were wonderful. I can't give the bed any higher score. However the 4 small pillows were not adequate. My husband and I both needed something thicker. The bedspread and bed ruffle appeared to be older but were clean. We did have trouble with the wi-fi and had to keep rebooting. A little more stable wi-fi would be...

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Helpful?
1Thank Diane L
Amanda S, General Manager at Quality Inn, responded to this review

Dear Diane, Thank you very much for your recent feedback regarding your stay. We have ordered new pillows for the guest rooms that are much larger. The bedding is all new and updated. The tub refinishing is still on the renovation list but has not been completed at this time . I have shared your feedback with out internet provider...

Reviewed 25 June 2016 via mobile

We come to syracuse from charlotte every other month to visit family. This was by far the worst experience ever! We typically stay with emabssy, but wanted to give this place a fair chance since thwy said theybhad done a compmete remodel. This place had the rudest staff ever including the ghetto property manager! They didn't care at all about...

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Helpful?
1Thank Derrick P
Reviewed 10 June 2016 via mobile

This place was dirty, the blanket and sheets on the pullout sofa were disgusting. They claim they don't even have extra pillows. Never again will we ever stay at quality inn, or a Choice Hotel. The fact its called "Quality Inn" is laughable. The bathroom was so tiny the sink wasnt even in it. Disgusting, OMG. Is something biting me

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Helpful?
Thank Monica S
Mason, Ohio, United States
Reviewed 9 June 2016

There are lots of options at this exit, but I was particularly pleased with my stay here. Got a first floor room with two double beds. Very comfortable room. I especially appreciative of the spacious bathroom, with lots of sink counter space, and built in hair dryer.

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Thank Pam S
Ottawa, Canada
Reviewed 23 May 2016

Our room had new furniture, new carpet and was newly painted. That's the positive. We were missing either or a fridge and microwave. The shower and sink and toilet were leftovers from the old hotel. Rusty drains. There is no insulation. You can clearly hear all the noise in the parking lot, people having sex upstairs and birds chirping with...

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3Thank cinders88
Overland Park, Kansas
Reviewed 23 May 2016

Ok. Let me first say that this hotel is under new ownership and is currently being remodeled, so things are a mess in the lobby. None the less, our stay was good. At first I wasn't too sure because our room did not have a refrigerator or microwave, and the water in the tub did not drain. Maintenance did come...

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Helpful?
Thank TLD64
Bel Air
Reviewed 17 May 2016 via mobile

Overpriced for an aging facility. However, they are under new management with renovations going on. No refrigerator, no microwave, no channel guide in room. There was a nice gift basket of snacks, but I'm sure that was just because it was graduation weekend.

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Helpful?
Thank Vicki M
Amanda S, General Manager at Quality Inn, responded to this review

Dear Viki, Thank you for taking the time to leave feedback regarding your stay. We are working towards getting refrigerators and microwaves in all the rooms as part of the renovation process. I hope that you decide to stay with us again.

Cornwall, Canada
Reviewed 15 February 2016

We were 2 couples - late June 2015 for a weekend in Syracuse. With a name like "Quality Inn" I had no worries.......... Was I ever wrong!!! Bates' motel would have been better in the movie "Psycho" !! Blood on the sheet and pillow case. The fire alarm was activated not once, but twice at 6:30 Am and again at...

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Helpful?
Thank drlove37

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Quality Inn-East Syracuse, located directly off I-90, the New York State Thruway, at exit 35. We are minutes from local businesses as well great shopping and entertainment at DestiNY USA. Syracuse is also the home of the Carrier Dome, the Syracuse Orange, The Great New York State Fair, and a short drive to Turning Stone Casino, and Waterloo Premium Outlet Mall. ... more   less 

Additional Information about Quality Inn

Address: 6611 Old Collamer Rd, East Syracuse, NY 13057-1203 (Formerly Fairfield Inn)
Region: United States > New York > Finger Lakes > East Syracuse
Price Range: €53 - €77 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Quality Hotel East Syracuse
Quality Inn East Syracuse
East Syracuse Quality Inn
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have both inside hallway entrances and outside motel style entrances.”
  • Modern desk and TV
  • Bathroom is rather small but very clean
 of 5 bubbles DianeL785, 19 Nov 2016 | Read review
“Away from the highway”
 of 5 bubbles oldgeezer58, 23 Oct 2016 | Read review
“good breakfast”
 of 5 bubbles JohnCAPWN, 13 Aug 2016 | Read review
“Poor quality....give this property a pass....it feels like they are saving money on service!!”
 of 5 bubbles William99999, 18 Jul 2016 | Read review
“Thin walls, and poorly constructed door frame lead to high noise leaves. No,good,room”
 of 5 bubbles cinders88, 23 May 2016 | Read review
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