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Rodeway Inn and Suites

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Rodeway Inn and Suites
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431 Reviews from our TripAdvisor Community

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Showing 430: English reviews
West Babylon
Reviewed 21 October 2016

when I went to check in first time was told could not find reservation finally after 30 minutes and two different people was told they would just rebook it they did but did it at a different rate when I went to check out realized this and ask them to correct it was told could not do that only manager...

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Helpful?
Thank Alan R
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear Alan R, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to better our services to our dear customers. We hope you can consider us...

Buffalo, New York
Reviewed 17 October 2016

recently spent the weekend here, we had stayed here in the past but it has been 2 years. It is definitely showing age, in need of serious updates, carpet has bad odor, our 2 beds were like a salad bowl, there are 2 wall mount lights , only 1 worked there wasn't even a bulb in one & the shade...

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Helpful?
Thank Jim M
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies. We hope to see you again someday and to transform your opinion of our hotel and...

West Islip, New York
Reviewed 11 October 2016

Booked my room in advance, only to be told upon arrival reservation had been lost. Had to wait a few hours to finally get a room, after driving over 4 hours to get there I was not happy to have to wait!! The room was booked for 2 nights. Couldn't get into my room after the first night, they had...

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Helpful?
1Thank g m
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear g m, Thank you for taking the time to share your experience! I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues...

Philadelphia, Pennsylvania
Reviewed 10 October 2016

We booked a king size room in July as part of a block of rooms for a wedding in October. they managed to lose all of the reservations (over 100) meaning everyone had to re-book. Getting through to the hotel via phone was quite painful. And, of course, they ran out of king size rooms. Hopefully, when we arrive the...

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Helpful?
Thank bferman2016
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear bferman2016, Thank you for sharing your experience, and I am very sorry to hear of the inconveniences that you experienced in this regard. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. I hope that you will consider...

Nyc
Reviewed 9 October 2016 via mobile

The last 10 years we've stayed in this hotel, formerly the Best Western Inn Cobleskil. I called to check on my reservation 3 days ago that I made upon checkout in 2015 to find it changed to a Roadway Inn and they didn't carry over the reservations. They had an available room, I requested to be away from the pool...

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Helpful?
Thank KatyNyc
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear KatyNyc, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this...

Reviewed 3 October 2016

Great price staff was friendly manager (Dean ) was very accommodating the room type we book was sold out and he bought us dinner for the inconvenience room was very clean ,i had a blast at the bowling alley I would definitely recommend this hotel

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Helpful?
Thank Dexter F
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear Dexter F, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean at a reasonable cost and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. Thank...

Boston, United States
Reviewed 3 October 2016

It was the Best Western, and has plenty to offer. The rooms were acceptability clean, plenty of parking and the hotel sits on top of a hill overlooking the valley and town. There is a nice restaurant with nice views that is open for breakfast (breakfast is not included) lunch and dinner. It has a small bar, a nice size...

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Helpful?
Thank P C
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear P C, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing a comfortable and convenient experience for our valued guests. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a great time with us and we...

Brevard County, Florida
Reviewed 24 September 2016 via mobile

Absolutely horrible wifi service. Kept getting dropped. Needed to sign-in every 2-3 minutes. Makes a business trip very challenging. Was hesitant staying here after reading the reviews. Was unable to make reservations online - constant error message. Was unable to make reservations by phone - it rang but no answer. The indoor pool and fitness center attracted me as well...

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Helpful?
1Thank Rita S
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear Rita S, I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you...

Albany, New York
Reviewed 20 September 2016

This was the nightmare we experience booked the hotel a year ago on 10/15 for up coming wedding on 10/16 they have gone through staff to managers 4 times each time we called we were told we don't have anything in our system for this wedding after many attempts and promises to fix things and we were all set we...

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Helpful?
1Thank haztrees
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear haztrees, Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. I am sorry for any rudeness that you encountered with this situation and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar...

Pottstown, Pennsylvania
Reviewed 19 September 2016

I've stayed here in years past, with minimal issues, but this year, was not the year. First, I do understand that the previous owner had sold them about a month or so ago. Don't you think as a paying customer all people who had reservations booked would have been notified? Nope, not notified. I only knew because of my friend...

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Helpful?
1Thank sspaz1000
SalesManagerResponse, Guest Relations Manager at Rodeway Inn and Suites, responded to this review

Dear sspaz1000, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. We are currently in the adjusting period over a new management. I hope that you understand this situation of ours. We will be using this review as a stepping stone to us so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room

Additional Information about Rodeway Inn and Suites

Address: 121 Burgin Drive, Cobleskill, NY 12043-5009 (Formerly The Inn at Cobleskill)
Region: United States > New York > Cobleskill
Price Range: €53 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rodeway Inn and Suites 3*
Number of rooms: 76
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Also Known As:
Best Western Plus Inn Of Cobleskill Hotel Cobleskill
Best Western Cobleskill
Best Western Hotel Cobleskill
Cobleskill Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Rodeway Inn and Suites staff and other travellers.
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Questions? Get answers from Rodeway Inn and Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“within our group we were in all different parts of hotel &all had same review stay somewhere else.”
 of 5 bubbles jimmE131VJ, 17 Oct 2016 | Read review
“best views”
 of 5 bubbles 842dexterf, 3 Oct 2016 | Read review
“Book at your own risk!”
 of 5 bubbles E2328OAamyh, 9 Sep 2016 | Read review
“Go elsewhere”
 of 5 bubbles christophermE5172UM, 8 Sep 2016 | Read review
“rude staff member”
 of 5 bubbles michazmic, 31 Aug 2016 | Read review
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