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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area
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189 Reviews from our TripAdvisor Community

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Showing 187: English reviews
Richmond, RI
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 September 2016 via mobile

We stayed here during the Syracuse Nationals Car Show. It was located within a reasonably short distance from the Fairground. The hotel and rooms are clean. Our room had a new shower/tub enclosure. There are several restaurants in the immediate area; mostly fast food. The breakfast was normal for HI; but is all you need to get the day started.... More 

Helpful?
Thank spearhead12
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for staying with us for your recent trip to the Syracuse Nationals Car Show! We are pleased that you enjoyed our rooms, breakfast and our local area. Although our standard rooms do not have the refrigerators that our suites have, I'm very happy you requested one for your stay. We do our very best to meet all guest... More 

Pine Grove, Pennsylvania
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 September 2016

Stayed here for several nights recently. Fanny is great.You can tell she really loves her job and the people she takes care of. She is extremely personable and makes sure you don't leave hungry. The pool was nice but other guests had left their breakfast dishes and drinks laying around along with clothes and towels. I don't blame the hotel... More 

Helpful?
Thank Karen H
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your feedback, Karen. We will certainly address the exhaust fan in the room and appreciate you bringing it to our attention. We appreciate your kind words about Fanny! She truly does enjoy her job and takes personal pride in providing the best possible experience for our guests. I will be sure to share this with her, as... More 

New York City, New York
Level Contributor
204 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 27 August 2016

I honestly have very mixed feelings about this hotel. On the one hand, things went south very early in our visit. When we checked in, our key card opened the door to our room and there was someone already in it, asleep. It was unclear to the front desk as to why, as nobody was recorded as having checked into... More 

Helpful?
Thank morr316
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

We sincerely apologize that your stay started in such an uncomfortable way and are pleased our team was able to rectify the situation and turn your stay around. We highly value our team here and will be sure to pass along your kind words to all of those involved in making your stay a pleasant one. I recall this isolated... More 

1 review
Reviewed 15 August 2016 via mobile

So we had a few issues at our house, and we had to get a hotel our stay ended up being a 5 day stay. As you can imagine the stress levels were very high and it was a rough week, but the staff at Holiday Inn Express was exceptional!!! They went above and beyond their call of duty, the... More 

Helpful?
Thank Lucia T
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Lucia T, WOW! It is so great to hear about how wonderful your stay was at our hotel. This review has already made its way through our team members, and they are so ecstatic that they were able to make you feel comfortable while going above and beyond throughout your stay. They really do enjoy helping people, and will do... More 

Brooklyn, New York
Level Contributor
386 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 13 August 2016 via mobile

It was a great place to stay. Right off the highway. Very close to food and a ten minute drive from downtown Syracuse. The price was outstanding and totally worth it. The staff was really friendly and very attentive to all of the needs of the guests.

Helpful?
Thank James C
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you, James C. for your excellent review! We're so happy you found our location so convenient to fit all of your needs and appreciate you valued your stay. I will surely share your kind words on our team, as they work hard to ensure the comfort of all of our guests. Hope to have you back soon as our... More 

Abbottstown, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
Reviewed 5 August 2016 via mobile

We stayed at this location on July 19th. (We've been traveling so I'm just getting around to writing this) when we checked in, Brittany at the front desk was amazing! (I even wrote down her name so I'd remember) I have an autistic son and she made sure everything was taken care of. While we went to check our room... More 

Helpful?
Thank zacksmom14
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Wow! Thank you so much for your excellent review and the wonderful comments on Brittany! Our team always does their best to make our guests feel welcomed and comfortable and strives to exceed your expectations. I'm so glad Brittany was able to do this for you and your family. I will pass along your kind words to Brittany, as well... More 

New Orleans, Louisiana
1 review
Reviewed 2 August 2016 via mobile

We stayed at the holiday inn on the 29th of July. The desk agent was very rude and didn't seem very happy to be there. But good thing we didn't let that ruin our feeling on holiday inn because Fanny in breakfast was outstanding! The room was very nice as well!

Helpful?
Thank allieT68
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Dear allieT68, Thank you so much for staying with us and for taking the time to leave us your feedback. I am delighted to hear that our breakfast and rooms exceeded your expectations. On the other hand, I am sorry for the service you received from our desk agent. Your review is vital for improving the service and quality we... More 

Canada
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 August 2016 via mobile

This is our third or fourth stay at this Holiday Inn Express and, as always, our service was wonderful. This trip we had a late check in (around 11pm) and Brittany was at the front desk happy to help with a smile and joke. We requested a main floor room on the IHG site and Brittany assured us she could... More 

Helpful?
Thank cdngiantsfan
Buffalo, New York
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 July 2016

Check in was easy and the front desk was very friendly. The room was clean and neat. The pool looked very nice but we did not use it. The breakfast was very good but the person who was in charge of the breakfast area, I think her name was Fanny, we extremely nice & friendly. The food was always replenished... More 

Helpful?
Thank sharonmoleary
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

sharonoleary, We are so glad to hear that you found your check-in process to be so easy, and the front desk and breakfast attendants to be so friendly. They will enjoy hearing about the compliments that you have given them, as they truly enjoy what they do. I hope that this experience will have you choosing to stay with us... More 

Pennsylvania
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 20 July 2016

We stay at the Holiday Inn Express annually for family July 4th celebrations and/or when my husband run's the Boilermaker Race in Utica. Once again we had a great stay. Beds very comfortable, rooms spacious and clean, friendly staff (we especially love Fanny at the breakfast area). The rooms are quiet, comfortable, and convenient. We will keep coming back every... More 

Helpful?
Thank vacainfo7
Ian W, Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

vacainfo7, Great to have you back at our hotel. It's always nice to hear that our guests enjoy staying with us so much that they come back to see us every year. So I would like to thank you for your continued loyalty. I hope that this years boilermaker wasn't too hot for your husband, as this summer has been... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

Address: 5860 Carmenica Dr, Cicero, NY 13039-8533
Region: United States > New York > Finger Lakes > Cicero
Price Range: €94 - €169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Syracuse North - Airport Area 2.5*
Number of rooms: 71
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Syracuse North - Airport Area
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and other travellers.
2 questions
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Tucson
6 months ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the Gander Mountain side, not the highway side (although all the rooms are fine).”
 of 5 bubbles vacainfo7, 20 Jul 2016 | Read review
“it is 15 minutes from the airport.”
 of 5 bubbles PamGNewnan, 26 Jun 2016 | Read review
“choose a room over looking parking lot (so not to overlook hiway)”
 of 5 bubbles boston_ma, 31 May 2016 | Read review
“we got room 212 and was very nice even facing the high way”
  • room
 of 5 bubbles paular118, 20 May 2016 | Read review
“Room was near elevator and could hear it when it stopped on my floor. Could easily hear people pass by. Didn't bother me.”
 of 5 bubbles NikTre02, 17 Feb 2016 | Read review
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