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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

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Holiday Inn Express Hotel & Suites Syracuse North - Airport Area
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196 Reviews from our TripAdvisor Community

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Showing 194: English reviews
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Rodman, New York
Reviewed 6 days ago NEWvia mobile

Our family of three had a night booked at the hotel because we had an early morning flight out of Syracuse airport and they offered a park and fly package with a free shuttle. Our flight was at 6am and we reserved a shuttle for 4am. That day, a storm came in, so we decided to head to Syracuse early...

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Helpful?
Thank jillychill
Reviewed 2 weeks ago via mobile

I've been to Holiday Inn to spend a night on March the 10th. The receptionist at the front desk in the afternoon (probably a teenager) wasn't happy to help: not polite neither emphatic. Rude attitude under simple requests (like room location and possibility of a late check It). Her behavior is far away with the Hospitaly Promise printed all over...

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Helpful?
Thank T C
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your feedback, T C. I sincerely apologize for your experience with us and I can assure you, the hospitality you describe is completely out of character and will be investigated further. From time to time, a guest will experience difficulty connecting to the wifi depending upon their device, its software version or the age of the hardware....

United States
Reviewed 4 weeks ago via mobile

Nice clean place with easy access from the highway. Good free hot breakfast. This is always my first choice when staying in Syracuse. The even offer a multitude of discounts if you qualify and frequent stay awards.

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Helpful?
Thank Tim P
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your excellent review, Tim P! We are delighted you enjoyed your stay and are so pleased to be your home away from home when you are in our area. Thank you for your loyalty to our hotel and our brand. We sincerely appreciate you! Come back soon! - Tammy Elowsky General Manager

Reviewed 15 February 2017

The hotel is located in a great area if traveling, next to Interstate 81. Our room was adequate, it had a microwave & large fridge, It has a very nice pool. The staff were friendly and courteous. A bonus, you get a free breakfast.

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Helpful?
Thank kathy p
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your nice review, Kathy P! Yes, our location is prime for those traveling, as we are right off I-81 and only minutes to Syracuse International Airport. (Our park and fly is an excellent value!) We're pleased to hear you enjoyed our accommodations and our team's hospitality. Hope you had a chance to enjoy one of our hot...

NY
Reviewed 4 January 2017

We ended up at this hotel because of a poor experience at another nearby property. They were wonderful...welcoming, friendly, and even apologetic to us for the mishap that ANOTHER hotel caused!!! From check in to check out the entire stay was wonderful. The front desk attendant ( sadly I didn't catch her name, was wonderful. The manager on duty at...

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Helpful?
Thank mskammie803
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

WOW! Thank you for the fantastic review, mskammie803! While I'm sorry to hear you had a difficult experience nearby, I'm so happy to hear you trusted us to make things right on your trip. I will be sure to share your feedback with our guest service agents at the front desk, our housekeeping team, our breakfast attendants and, of course,...

Tyendinaga Mohawk Territory, ON
Reviewed 3 January 2017

Suite-style room was clean and extremely spacious, with table and four chair, and wet bar. Staff was friendly and welcoming. Typical HIE breakfast, but ran out of items, and no bacon. Gander Mountain is within same parking lot, and Cracker Barrel right beside hotel.

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Helpful?
Thank ALGM
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your feedback, ALGM. We sincerely appreciate you taking time to let us know how we're doing. Our team will be pleased to hear we've hit the mark on being friendly and welcoming, as making you feel at home is one of our top priorities! I'm sorry to hear that we ran out of something you were looking...

Virginia
Reviewed 30 December 2016 via mobile

Newer HIX on I81 10 mins north of Syracuse. Part of a complex of hotels and a Gander Mtn store on side of highway isolated from the town of Cicero, which is a very good thing. Rooms facing highway suffer from what I would describe as a very high level of road noise so ask for the other side of...

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Helpful?
Thank ExRIGuy
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you so much, ExRIGuy for your nice review! Our location is one of the many great features of our hotel, as we are right off the highway and it's so convenient to get practically everywhere for restaurants, entertainment, shopping, work or just about anything. We also do our very best to accommodate requests from very light sleepers to stay...

Richmond, RI
Reviewed 12 September 2016 via mobile

We stayed here during the Syracuse Nationals Car Show. It was located within a reasonably short distance from the Fairground. The hotel and rooms are clean. Our room had a new shower/tub enclosure. There are several restaurants in the immediate area; mostly fast food. The breakfast was normal for HI; but is all you need to get the day started....

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Helpful?
Thank spearhead12
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for staying with us for your recent trip to the Syracuse Nationals Car Show! We are pleased that you enjoyed our rooms, breakfast and our local area. Although our standard rooms do not have the refrigerators that our suites have, I'm very happy you requested one for your stay. We do our very best to meet all guest...

Pine Grove, Pennsylvania
Reviewed 6 September 2016

Stayed here for several nights recently. Fanny is great.You can tell she really loves her job and the people she takes care of. She is extremely personable and makes sure you don't leave hungry. The pool was nice but other guests had left their breakfast dishes and drinks laying around along with clothes and towels. I don't blame the hotel...

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Helpful?
Thank Karen H
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

Thank you for your feedback, Karen. We will certainly address the exhaust fan in the room and appreciate you bringing it to our attention. We appreciate your kind words about Fanny! She truly does enjoy her job and takes personal pride in providing the best possible experience for our guests. I will be sure to share this with her, as...

New York City, New York
Reviewed 27 August 2016

I honestly have very mixed feelings about this hotel. On the one hand, things went south very early in our visit. When we checked in, our key card opened the door to our room and there was someone already in it, asleep. It was unclear to the front desk as to why, as nobody was recorded as having checked into...

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Helpful?
Thank morr316
Tammy E, General Manager at Holiday Inn Express Hotel & Suites Syracuse North - Airport Area, responded to this review

We sincerely apologize that your stay started in such an uncomfortable way and are pleased our team was able to rectify the situation and turn your stay around. We highly value our team here and will be sure to pass along your kind words to all of those involved in making your stay a pleasant one. I recall this isolated...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service

Additional Information about Holiday Inn Express Hotel & Suites Syracuse North - Airport Area

Address: 5860 Carmenica Dr, Cicero, NY 13039-8533
Region: United States > New York > Finger Lakes > Cicero
Price Range: €100 - €175 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Syracuse North - Airport Area 2.5*
Number of rooms: 71
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Holiday Inn Express Hotel And Suites Syracuse North - Airport Area
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and other travellers.
3 questions
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Tucson
10 months ago
Brewerton, New York
2 months ago
Tucson

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Questions? Get answers from Holiday Inn Express Hotel & Suites Syracuse North - Airport Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room at the top”
 of 5 bubbles kathypC2225IP, 15 Feb 2017 | Read review
“suite-style rooms are very spacious”
 of 5 bubbles ALGM, 3 Jan 2017 | Read review
“Ask for a room on the Gander Mountain side, not the highway side (although all the rooms are fine).”
 of 5 bubbles vacainfo7, 20 Jul 2016 | Read review
“it is 15 minutes from the airport.”
 of 5 bubbles PamGNewnan, 26 Jun 2016 | Read review
“choose a room over looking parking lot (so not to overlook hiway)”
 of 5 bubbles boston_ma, 31 May 2016 | Read review
5 of 5