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All reviewspancake machinewest pointfront deskseveral fast food restaurantshudson valleyquick callhot tubnice hotelprevious guestsindoor poolstay there againthe general managerbig roomsofa bedgood sizebeds were comfortablenice breakfast
clean & comfortable room with nice breakfast. hotel was quite which allow me to had a good sleep at night. i love holiday inn cinnamon roll in breakfast on of the best. friendly front disk staff. Wifi was good in speed.
Will stay here again...More
Staff are exceptionally kind (surely because they are accustomed to apologizing to clients for consistently unacceptable situations.)
I raised many issues to the manager Sonia at checkout. She took full responsibility.
She stated the hotel would be renovated January 2018, and appropriately adjusted...More
1 Thank Rosebark
Response from Sonia B, General Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - GoshenResponded 27 October 2017
We thank you for your feedback and fair evaluation. We're disappointed your time with us was less than ideal. It's unfortunate our rooms didn't meet your expectations and that our furnishings and decor were showing some wear. We hold ourselves to a higher standard so...More
Stayed for three night Room clean staff attentive breakfas well stocked and constantly replentished.We like Holiday Inn Express's breakfasts especially for the excellant cinnamon rolls and pancake machine. Only weak point- like most hotel breakfasts was thepowdered scrambled eggs.
No real weaknesses- very satisfied.More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chester - Monroe - GoshenResponded 23 October 2017
I am delighted that you enjoyed your stay with us. I am particularly happy that you found our rooms clean and that you found our staff commendable. However, I really regret that the scrambled eggs left a negative impression. Your comments are highly...More
We asked for a quiet, no pet room. They put us on the top floor at the end. Very quiet, large room. Had a great nights sleep. Mattress and linens very comfortable. Pillows were new and I hope I can order some for home. Staff...More
We stay here periodically to visit my uncle in Sugar Loaf. It's generally reliably clean and comfortable. We're big fans of the cinnamon rolls in the morning - it makes their complimentary breakfast stand out above similarly priced hotel chains. The pool and hot tub...More
I don't think so, but you should call. Becareful staying at this hotel. Did you read my review? The hotel in Middletown is close by and has a wonderful staff,restaurant and room service. Call and ask for the manager.