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Country Inn & Suites By Carlson, Rochester-East

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Country Inn & Suites By Carlson, Rochester-East
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243 Reviews from our TripAdvisor Community

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Showing 237: English reviews
Reviewed 3 days ago NEW

This hotel is not as nice as other Country Inn and Suites I've stayed in. They have all the basics, the people are nice, free breakfast and Internet, comfortable bed. However, the furniture and décor is old, the bathroom fixtures are old and small and the bathroom is tight. It is a good deal for the price, so I wouldn't...

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Helpful?
Thank Anne C
Ohio
Reviewed 1 week ago

Location, location, location. I don't think that it could be more conveniently located. When we had time away from our family that we were visiting we had plenty of options of places to go close by. We shopped at the Toy store, Wegmans and ate at the Cheesecake Factory. We never have enough time to explore all that the area...

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Thank MsvacationOhio
Roanoke, Virginia
Reviewed 1 week ago

Great service clean rooms and hotel great breakfast staff was the best part of our stay would recommend was snowing but clean up was fast . Plenty of parking and close to everything . If you have a wheelchair you may want to see if they have a bigger room

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Helpful?
Thank Bigal111259
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Dear Bigal111259, Thank you for taking time to complete a review about our hotel. We are happy to hear you were provided our great service with the clean rooms, staff, and especially our Breakfast Bar Attendant, Heydi. She is a wonderful asset to the team and her customer service shines! I will pass on these positive comments to our team...

Baltimore, Maryland
Reviewed 2 weeks ago

Drove through heavy snow in the dark, over the mountains, from Baltimore. My son and i were traveling to a funeral for Sister Magdalena, in Rochester. She was my sister-in-law Was really grateful to find this wonderful place to stay. We were so grateful to find such a comforting overnight motel

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Helpful?
Thank 152helenp
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Dear 152helenp, Thank you for your review on our Country Inn & Suites, Rochester - East. I'm sorry to hear you were in town for a funeral but am glad we could help make it a comfortable experience. I appreciate the feedback on our hotel and will share it with our team members. We hope you look to our hotel...

Utica, NY, United States
Reviewed 2 weeks ago

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Helpful?
Thank jeannineg599
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Syracuse, United States
Reviewed 2 weeks ago

Neat clean relaxing room. Excellent comfortable bed and pillows. Breakfast was very good. Front desk staff very professional, courteous and very helpful. the hot tea, coffee and cookies in the afternoon were a plus.

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Helpful?
Thank deanb480
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Dear deanb480, Thank you for taking time to review our hotel here in Rochester. I am excited to hear that you enjoyed our Country Inn & Suites hotel rooms and found them to be neat and clean. It's great to hear that you found the bed and pillows to be comfortable for a great night of sleep. I'm glad that...

Cleveland
Reviewed 3 weeks ago

Stayed here twice in the past three months while doing a Boston-Cleveland trip. Not real close to I90 but worth the few extra miles for the value. Large clean rooms, good complementary breakfast and friendly staff. A little old but extremely well maintained. Lots of restaurants and shopping nearby.

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Helpful?
Thank OHGypsy73
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Dear OHGypsy73, Thank you for your review on our hotel. I'm glad you found our hotel during your travels and enjoyed the value in our large and clean rooms. I will let our housekeeping staff know what a good job they are doing. Also, we appreciate the feedback on our breakfast and I am happy that you enjoyed our friendly...

Rochester, New York
Reviewed 3 weeks ago

The staff was very accommodating and so was management Alicia. They helped me throws all my needs and the hotel of course was clean and beautiful. Calling to set up a reservation was quick and easy. She help guide me all the way through.

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Helpful?
Thank francoa159
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Dear francoa159, Thank you very much for the nice review and kind words. I'm so happy I was able to assist you with reserving your hotel package with our Country Inn & Suites here on Monroe Avenue. Thank you for the compliment on the hotel cleanliness. I will be certain to pass that feedback onto our Housekeeping department. I hope...

Syracuse, New York
Reviewed 4 weeks ago

Country Inn and Suites provides a great and friendly staff, convenient location, complimentary breakfast, as well as clean and comfortable rooms. This made our extended family gathering more enjoyable.

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Helpful?
Thank B3554TClindas
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Dear Clindas, Thank you for taking time to write a review of our Country Inn & Suites. I'm so delighted to hear that the staff were friendly and you enjoyed our convenient location. As you know we are just minute away from your corporate and leisure needs. I'm happy to hear you enjoyed our comfortable rooms and will let our...

DURHAM, United States
Reviewed 4 weeks ago

Wouldn't return to this hotel. We requested a suite, which until after we had checked in, didn't know it was in a separate building (it was raining outside), on the second floor without an elevator. The furniture in the suite was very uncomfortable, the hideabed's frame was broken.

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Helpful?
Thank Karen K
CISMonroe, General Manager at Country Inn & Suites By Carlson, Rochester-East, responded to this review

Dear Karen K, Thank you for sharing your experience about our hotel. I do apologize that the furniture in the suite was uncomfortable. We are continuing to update our hotel rooms with new items. Our hotel is unique as we have two separate buildings. This is due to our Town Ordinance that would not allow our hotel to build up...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Country Inn & Suites By Carlson, Rochester East, NY, where guests are treated to comfortable rooms, thoughtful services and a friendly atmosphere. Situated on the east side, this property in the Brighton/Pittsford area is near major interstates 590, 490, and 390 plus the NYS Thruway I-90. The hotel's location in Rochester, New York is also convenient to the Greater Rochester International Airport (ROC) and lies within walking distance of fantastic shopping and dining at Pittsford Plaza. During your stay, enjoy free high-speed Internet access, a fitness center, a 24-hour business center and the complimentary, hot Be Our Guest Breakfast buffet. You can also easily visit the University of Rochester, the Rochester Institute of Technology, Nazareth College and Seabreeze Amusement Park, all of which are a short drive from the Country Inn & Suites. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Rochester-East

Address: 2835 Monroe Ave, Brighton, NY 14618-4133 (Formerly Holiday Inn Express Rochester)
Region: United States > New York > Finger Lakes > Brighton
Price Range: €83 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, Rochester-East 3*
Number of rooms: 67
Reservation Options:
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Also Known As:
Holiday Inn Express Rochester Hotel Rochester
Holiday Inn Rochester
Rochester Holiday Inn Express
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Rochester-East staff and other travellers.
4 questions
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Gates Mills, Ohio
over a year ago
Gates Mills, Ohio
over a year ago
Palatine, Illinois
over a year ago

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Questions? Get answers from Country Inn & Suites By Carlson, Rochester-East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room towards the rear of the property away from the highway to minimize nearby traffic noise.”
 of 5 bubbles markc320, 12 Sep 2016 | Read review
“If you must-upstairs only”
 of 5 bubbles Eldergioe, 17 Jun 2016 | Read review
“request an updated room on second floor”
 of 5 bubbles Leonid440, 8 Feb 2016 | Read review
“if you smoke you will want to request a first floor room to have quicker access to outside.”
 of 5 bubbles 69cc, 7 Jan 2016 | Read review
“On first floor, you can hear people with heavy feet walking above you.”
 of 5 bubbles gourmand47, 7 Sep 2015 | Read review
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