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Quality Inn & Suites Palm Island Indoor Waterpark

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Quality Inn & Suites Palm Island Indoor Waterpark
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363 Reviews from our TripAdvisor Community

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Showing 363: English reviews
Massapequa Park, New York
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

In the midst of a family emergency, booked two rooms at this hotel. Pictures online and reviews were decent, and the price was good. What a mistake! Hotel has seen better days. Front desk staff very nice, but that's the best I can say. One room smelled like wet dog and the other reeked of cigarette smoke( non-smoking room). Tub... More 

Thank Cynthia91490
Level Contributor
93 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 1 week ago

Was traveling for Thanksgiving and decided to stay here as the rates were good. Easy on and off the NY Thruway. Lots of parking and lots of rooms. Staff was friendly. Room had everything we needed. A bit dated, but no real complaints. Plenty of hot water. The toilet was loose, but still worked fine. Pet friendly, with a surcharge.... More 

Thank Jason W
Kent, New York
Level Contributor
3 reviews
Reviewed 3 weeks ago

We brought the kids to swim and enjoy a sleepover with their frends and we all had a fabulous time. the food in Oasis is terrific! we had one of the best fish fry i have had in a long time. The hotel staff was very friendly!

Thank 942debi
Kendall, New York, United States
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago via mobile

My husband and I decided to take the grandkids out for a night. We choice this hotel since the water park was attached. The hotel needs help, maintenance wise. The faucet in the tub would not switch off of shower, so it was hard to fill the tub. The exhaust fan was loud and grinded at time. The sofa bed... More 

Thank Nancy S

Travellers are raving about these Batavia hotels

Middleport, New York
2 reviews
Reviewed 3 weeks ago

The Quality Inn in Batavia was the location of our wedding party overnight accommodations. The hotel changed hands between us reserving the rooms and the actual wedding. The staff was extremely helpful in making sure all things discussed were in place during the transition. The new staff is in the middle of making renovations and they were very upfront about... More 

Thank drtaxalbone
Buffalo, New York
1 review
Reviewed 4 weeks ago

We had a work party in their Atruim room and it was beautiful! The staff was more than accommodating with our special needs! Everyone there was helpful and nice! They even continued to check what we needed during the event! Thank you!!

Thank cassamjac
Reading, Vermont
2 reviews
Reviewed 25 October 2016

This hotel is shabby at best. We had to have our room changed when we discovered bed bugs in the first room. The management did not seem very surprised which was a bit disconcerting. No bugs found in the replacement room but the room was in sad need of repair. Torn wall paper, holes in the wall, peeling paint and... More 

Thank charlee512016
Akron, Ohio, USA
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 October 2016

I was expecting this hotel to be better maintained since it has a water park attached to it, but all throughout this hotel is literally falling apart. The bed was comfortable but everything else was average or poor. No complementary breakfast. The showers felt gross and rusted metal was everywhere. I wouldn't stay here again.

Thank 585brentr
Rock Island, Illinois
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 October 2016

Motel is very nice and clean, however, it has maintenance needs. Also be aware that there is NOT a continental breakfast unless you are on a bus tour! For this reason alone I would not return. The were only 2 towels in the bathroom and there was no plug for the bathtub so you HAD to shower! Otherwise we had... More 

Thank jltsc09355
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 October 2016 via mobile

Absolutely nothing special. Seems clean. Climate control isn't the greatest. Accessibility is great, price was great. Staff appear pleasant. Water park only on weekends. Probably wouldn't stay again. The beds are small as well.

Thank Andrew M

83 photos of this hotel

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  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more   less 

Additional Information about Quality Inn & Suites Palm Island Indoor Waterpark

Address: 8250 Park Road, Batavia, NY 14020 (Formerly Clarion Hotel Palm Island Indoor Waterpark)
Region: United States > New York > Batavia
Price Range: €66 - €123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Quality Inn & Suites Palm Island Indoor Waterpark 3*
Number of rooms: 195
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Also Known As:
Holiday Inn Batavia
Batavia Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and other travellers.
6 questions
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Questions? Get answers from Quality Inn & Suites Palm Island Indoor Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“we stayed near the water park for convience”
 of 5 bubbles 942debi, 13 Nov 2016 | Read review
“Quieter rooms are away from the water park access. If you are traveling with kids, get the rooms over looking the water park!”
 of 5 bubbles drtaxalbone, 11 Nov 2016 | Read review
“Pick a different hotel.”
 of 5 bubbles 225katharinef, 17 Sep 2016 | Read review
“None of them”
 of 5 bubbles BIGAC44, 24 Aug 2016 | Read review
“get a room in the corner of the hotel if traveling with lil ones”
 of 5 bubbles 334anjiem, 1 Aug 2016 | Read review
5 of 5
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