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BEST WESTERN El Rancho Palacio

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BEST WESTERN El Rancho Palacio
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374 Reviews from our TripAdvisor Community

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Showing 361: English reviews
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St.Paul, MN
Reviewed 2 weeks ago

Great place for an overnight stay while passing through. Good beds, nice rooms and friendly staff. I'll stay here again when I'm in town. Close to good eating spots, shopping, area attractions and all the aliens kept to themselves.

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Helpful?
Thank Ken P
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We are glad you enjoyed your stay with us. Looking forward to seeing you in the future. Again thank you for your comments.

Albuquerque, New Mexico
Reviewed 3 weeks ago

Comfortable place to stay with access to just about everything. Hot breakfast with lots of variety and a good quality meal. Staff is friendly and most helpful. Beds are comfortable, but a bit small. I got a goodnite's rest and very clean.

Review collected in partnership with Best Western
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Helpful?
Thank 623thelmar
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your stay with us,however I do apologize our beds are on the small side. I will be sure to pass along my staff your candid comments. Again thank you and we hope to see you again.

North Houston, Texas
Reviewed 4 weeks ago

Really nice people front desk clerk was so patient with our needs and requests excellent room very comfortable and great caring staff recommendations given were so appreciated this is a huge value and delicious Mexican restaurant in the parking lot we had some special requests and not a one went unaddressed love this place

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Helpful?
Thank Charles A
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel.We are glad to hear you enjoyed your stay with us and enjoyed the restaurants around us . We appreciate your candid comments and i will be sure to pass along to my staff. Again thank you and we are looking forward to seeing you again.

Albuquerque, New Mexico
Reviewed 23 January 2017

I am taking classes in Roswell monthly and first "tried out" this hotel. The price was so affordable compared to other hotels in the area. The excellent service and comortable beds and pillows was consistent. This is now my home away from home. Internet service is speedy, breakfast well stocked and kept clean and organized. The rooms are well maintained....

Review collected in partnership with Best Western
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Helpful?
Thank BarbTeg
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We appreciate your comments and feedback. We are glad to hear you enjoyed your stay with us. Looking forward to seeing you. Again thank you.

Port Orchard, Washington
Reviewed 22 January 2017

I was making a big cross country move. Stayed on the second floor. This was the smallest room of the best westerns I had been staying in, but extremely cozy and comfortable! Enjoyed the short walk to a good restaurant. Comfortable bed and pillows!

Review collected in partnership with Best Western
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Helpful?
Thank R4133QCannaw
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We appreciate your candid comments. We are glad to hear you enjoyed your stay with us. We hope to see you in the future. Again thank you for your review.

Albuquerque, New Mexico
Reviewed 16 December 2016

Staff was friendly and clean rooms. However bed was a little. It hard. But what really bummed me out is that the room next to me had more than one grown dog barking all nite. So no rest for me. I wanted to call staff but what could they do about it at 2:00 AM.

Review collected in partnership with Best Western
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Helpful?
1Thank rayt481
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. Thank you for your candid comments on our staff and clean room. We do apologize of the dog next door. We are a pet friendly hotel. If we had availability,we however could have moved you rooms. Please don't hesitate to give front desk a call next time. We hope to...

Houston, United States
Reviewed 15 December 2016

This property is clean and well kept but it is....lets face it, ancient. Good for a nights stop in a clean place and a good Mexican dinner at the place next door and go. The people were all very nice and the room was well cleaned.

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Helpful?
1Thank Scott S
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your room and our staff and the restaurants in are area. I will be sure to pass along your candid comments to my staff. We are looking forward to seeing you again.

Corinth, United States
Reviewed 10 December 2016

If you care about cleanliness for your pets this is not the best option. Carpet was pretty dirty, and in need of a shampoo. Otherwise great service experience the staff really lived up to the billboard slogan of stay with people who care. Wish they cared more about clean floors.

Review collected in partnership with Best Western
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Helpful?
1Thank Cathy M
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. On behalf of our entire staff we are sorry you did not enjoy your stay with us. I will be sure to pass this along to my head housekeeper and my maintenance so we can fix this and better accommodate our guest in the future. Again we are sorry and...

Las Cruces, New Mexico
Reviewed 5 December 2016

The intry doors leak cold air badly. Poorly arranged furniture for optimal floor space. Beds very firm. Lights are all on lamps and a pain to get all on at a time. Extension cords across the floor to power lamps.

Review collected in partnership with Best Western
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Helpful?
1Thank nicholeb339
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. On behalf of our entire staff i would like to apologize that we did not meet your expectations. I will be sure to pass along your comments to my staff so we can better accommodate our future guest. Again we do apologize and we hope you can give us another...

Canberra
Reviewed 5 December 2016 via mobile

We stopped here overnight after a long drive, we had a smooth checkin. Rooms were clean and tidy. Bed was comfy. Breakfast was included how ever not much food was left when we went up for breakfast so we did not end up eating breakfast. Free wifi and free parking. We ordered pizza from dominos as we had been driving...

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Helpful?
1Thank Thackers75
Jinny C, Manager at BEST WESTERN El Rancho Palacio, responded to this review

Thank you for taking the time to review our hotel. We are glad to hear you enjoyed your room. However we do apologize you did not try our breakfast, I will be sure to discuss your feedback and comments with my staff. Again thank you and we hope to see you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN El Rancho Palacio

Address: 2205 North Main Street, Roswell, NM 88201
Region: United States > New Mexico > Roswell
Price Range: €69 - €86 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN El Rancho Palacio 2.5*
Number of rooms: 45
Reservation Options:
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Also Known As:
Best Western Hotel Roswell
Roswell Best Western
Best Western Roswell
Hotel Style:
#2 Romantic Hotel in Roswell
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN El Rancho Palacio staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great for travel downstairs rooms were great dog walk area in field convenient”
 of 5 bubbles 355charlesa, 31 Jan 2017 | Read review
“Upstairs would likely be quieter.”
 of 5 bubbles 222scotts, 14 Dec 2016 | Read review
“Room on the south side are best. Large room to accommodate handicapped travelers is located on the south side.”
 of 5 bubbles 882brucer, 19 Oct 2016 | Read review
“all rooms facing the parking”
 of 5 bubbles 236JB236, 15 Aug 2016 | Read review
“No easy access to second floor. Pets are allowed.”
 of 5 bubbles anitaj477, 3 Jun 2016 | Read review
5 of 5