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Extended Stay America - Albuquerque - Rio Rancho Blvd.

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Extended Stay America - Albuquerque - Rio Rancho Blvd.
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59 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Minot, North Dakota
Reviewed 2 days ago NEW

Let me start out by saying that for me, this hotel was well situated. But-the towels were coarse and threadbare. The hotel was tired, so tired. Not overly clean. The drapes were falling down. The pots and pans scratched up. I was on night shift, so while I understand that housekeeping could be a challenge, I fail to understand why...

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Helpful?
Thank Toni L
Rio Rancho, New Mexico
Reviewed 3 days ago NEW

I booked this hotel for a two month stay while our home was being built. After two months I experienced both ups and downs during our stay. We stayed in a one bedroom that had a pull out sofa. The room was equipped with a full size fridge, electric range, microwave, sink, dishwasher and very little cabinet space only above...

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Helpful?
Thank Andrea G
Broomfield, Colorado
Reviewed 8 December 2016 via mobile

Rio Rancho ESA is the absolute best hotel in ABQ/Rio Rancho. The rooms were roomy & clean. Nice kitchen area too. Great staff !!! We've stayed in several extended stay hotels across the US, and this has been the best.

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Thank fugate101
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is great to see your room accommodations where to your liking and that you enjoyed staying at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Reviewed 28 November 2016 via mobile

2 nights stay. I'm surprised at some of the negative reviews. My stay was pleasant. Clean room, quiet. Staff, esp Jennifer, was very accommodating. Nice location, near lots of restaurants n shopping mall. Easy access, about 20 mins drive from airport and Old Town Alb. There were a couple of needed touch-ups from renovations, but nothing major at all. I...

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Helpful?
Thank Joy W
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Your feedback is important. Thank you for sharing. It is good to know you were well accommodated by our staff and that our convenient location was much to your liking. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.

Reviewed 21 November 2016 via mobile

This Extended Stay is excellent! I would live here if I could. The manager, Theresa and her staff couldn't be nicer and they are so accommodating. I was here for 3 months and it really felt like home. Assistant Manager, Christine, House keeping, Angela and maintenence man Angel were lovely, Graciously handling my OCD that would have driven lesser people...

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Helpful?
Thank Hope H
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that our managers provided you with excellent customer service. Everyone will be informed on what an excellent job they are doing. Thank you again for sharing your experience with us. We would love to see you again,...

West Palm Beach, Florida
Reviewed 17 November 2016 via mobile

I have stayed on other Extended Stay America, before. However, this hotel was lacking a lot on cleanliness. The bathroom sink was not cleaned from the previous guest and the table on the kitchen. The staff was very pleasant and courteous.

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Thank CARLOS O
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your room was not completely clean upon your arrival. In response to your feedback, I will assure you that I will be double checking the rooms daily. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide...

Reviewed 30 October 2016

Really surprised at some of the negative reviews as they don't match my personal experiences here. The room was clean, all of the amenities work, and the staff is great. What more can you ask for? The kitchenette has everything save an oven, the furniture was comfortable, and a nice view of the Sandia Mountains greeted me each morning. Also...

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Thank Chris J
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

It is so rewarding to see you had a great experience at our hotel. I am glad to see you valued your accommodations and the customer service provided by our staff. It is also good to know the fully equipped kitchen was beneficial during your stay. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Atlanta, Georgia
Reviewed 29 October 2016

The hotel and rooms are just average. There is no breakfast to speak of (it's called 'Grab and Go') which means a muffin, granola bar and coffee. So, here's why we were unhappy. We arrived from the airport at 2.00pm and were told check in was at 3.00pm--one hour away. The staff member, Christine, was already to go ahead and...

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Thank BlueHeeler777
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

The staff and I read your comments about your stay with us. The situation you described regarding the early check in process is truly regrettable. We are very sorry for your experience. Your comments were reviewed by the staff, and we will do our best in the future to work with the early check in fee to make sure your...

Rio Rancho, New Mexico
Reviewed 15 September 2016

terrible hotel... very dirty, bugs and smelled like mildew, and dog poop! The staff is really rude and argues with the customers. they get mad if you ask for a towel. no ones at the reception, and its in a bad location with the police patrolling the out side at various times a night. don't stay at this place.... terrible...

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Thank 556concepts
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was so unpleasant. In response to your feedback, I am currently looking into the issues you mention, especially your comments about our staff. I really appreciate you bringing this to our attention. Please contact me as soon as...

Phoenix, Arizona
Reviewed 21 August 2016 via mobile

Don't let the fresh paint full you. The staff and management are the same. Nothing but a nightmare from day one.Had a letter I was expecting and asked if they had it 4 times from the same incompetent desk clerk, was told 4 times it wasn't there although it showed delivered. After the letter was described to me by sender...

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1Thank Hattie6969
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho Blvd., responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear about the quality of service provided to you by our team. Quality service is one of our top priorities, and I will be reviewing your comments with our team to ensure this does not occur moving forward. Thank you again for your feedback. We hope...

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Near Extended Stay America - Albuquerque - Rio Rancho Blvd.

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
  • Dry Cleaning

Additional Information about Extended Stay America - Albuquerque - Rio Rancho Blvd.

Address: 2221 Rio Rancho Dr SE, Rio Rancho, NM 87124-6603 (Formerly Extended Stay Deluxe - Albuquerque - Rio Rancho Blvd.)
Region: United States > New Mexico > Rio Rancho
Price Range: €65 - €76 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho Blvd. 2.5*
Number of rooms: 109
Reservation Options:
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Questions & Answers

Questions? Get answers from Extended Stay America - Albuquerque - Rio Rancho Blvd. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool is closed in February, regardless of the weather (it was rather warm when I stayed here).”
  • This is only half of the room - it was quite big.
 of 5 bubbles MatthewG359, 27 Feb 2016 | Read review
“The download speed on the public wifi is never over 0.9 mbps. If you want to add faster speed, it will cost you $3.99 per day.”
 of 5 bubbles 39abelc, 23 Feb 2016 | Read review
“Choose the Hwy 528 side to see a view of the Sandia Mountains.”
 of 5 bubbles roxannew830, 28 Oct 2015 | Read review
“Stay at another hotel.”
 of 5 bubbles jan7472015, 10 Jul 2015 | Read review
“Our cost was under $100 per night. Next time we plan splurge and stay at the Casino Resort”
 of 5 bubbles Gautierre, 27 May 2015 | Read review
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