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Extended Stay America - Albuquerque - Rio Rancho

144 reviews
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Traveller (26)
Room & Suite (13)
Dining (2)
Overview
  • Excellent41%
  • Very good22%
  • Average10%
  • Poor12%
  • Terrible15%
Travellers talk about
“cottonwood mall”(5 reviews)
“sized fridge”(2 reviews)
“room was clean”(10 reviews)
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (144)Write a Review
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All reviewscottonwood mallsized fridgeroom was cleanfront desk agenta nice place to staycommon areasfull kitchengreat roomnew mexicodefinitely stay here againalbuquerquewestsideesapansdeluxesandiawasher
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21 - 25 of 143 reviews
Reviewed 27 June 2017

Had to leave a day early and incurred over a $150 penalty. Read the fine print. No forks for the kitchen. Reeking stairwell garbage can with roaches was a turn off. Good points, the beds were comfortable and there was a good work desk and...More

Review collected in partnership with Extended Stay
Thank ElfinWoodsWarbler
Response from 00esa, General Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 29 June 2017

Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our performance going...More

Reviewed 26 June 2017

Everything but the bed. Clean, friendly, all we need away from home. Bed was hard as a rock but everything else was amazing! Would recommend to anyone in the future enjoyed the peacefulness and our car was safe.More

Review collected in partnership with Extended Stay
Thank Cindy K
Response from 00esa, General Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 27 June 2017

Cindy, thank you for sharing your experience at Extended Stay America - Albuquerque - Rio Rancho. We are delighted to know you liked our clean property as well as helpful associates. Thanks for the recommendation, and we look forward to seeing you both again soon....More

Reviewed 26 June 2017

Nice location, but room could have been a little cleaner and feel more homily. TV channels were very limited and not very good,l. Bed had wheels on a wood floor so it moved every time you tried to sit/lay on it. Rooms should have wash...More

Review collected in partnership with Extended Stay
Thank fabianc791
Response from 00esa, General Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 27 June 2017

Thank you for staying at Extended Stay America - Albuquerque - Rio Rancho. We are happy to know that you liked our ideal location, however, we are sorry we fell short of your expectations with regard to the room. Your feedback has been shared with...More

Reviewed 22 June 2017

Day 1: Arrived tired to a room with broken a/c, was given a fan. Day 2: Moved to new room that reeked of smoke. Day 3: After showering noticed bites, checked bed and found bed bugs, checked daughter's bed and found bugs. Moved to new...More

Review collected in partnership with Extended Stay
1  Thank cherylmB6817QO
Response from 00esa, General Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 24 June 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager

Reviewed 17 June 2017

Very dissapointed with this place. I was told by a couple people that ESA hotels were pretty good. My unit was ok at first sight. Not great, but doable. Then after unpacking I discovered bug legs in the cupboards, a swarm of ants by the...More

Review collected in partnership with Extended Stay
Thank Lisa B
Response from 00esa, General Manager at Extended Stay America - Albuquerque - Rio RanchoResponded 19 June 2017

Lisa, please accept my personal apology as well every assurance we will be working to address the concerns you outlined. We are extremely sorry for the cleanliness issues and the "uninvited visitors" you reported in your room. Our pest control provider has serviced the hotel,...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$69 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$69 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (26)
Room & Suite (13)
Dining (2)
Pool & Beach (1)
Hotel & Grounds (16)
Bathroom (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Kimberly S
6 April 2015|
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Response from Alex S | Reviewed this property |
this is an old review. It does not reflect this hotel, or its current management accurately. I have stayed here numerous times, and never had this experience. suggest this review be deleted.
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Room Tips
"Do not recommend....price is the same for a hotel that provides clean room and daily room service!"
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"All rooms are suites with kitchens"
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"No matter where your room is located, you will have peace."
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"Choose a first-floor room with handicapped accessiblity if you have mobility issues."
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