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Extended Stay America - Albuquerque - Rio Rancho

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Extended Stay America - Albuquerque - Rio Rancho
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Albuquerque - Rio Rancho
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Showing 105: English reviews
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 July 2016 via mobile

This hotel supposedly had rooms that had been renovated but when she took us up through the freight elevator which was terrible the stinky the rooms were musty and still very old and she said those of been renovated so I'm not quite sure what kind of renovations are going on other than paint but the hotel was not somewhere... More 

Helpful?
1 Thank Mandy F
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that your tour of the room was not one that has been renovated. In response to your feedback, I have coached my staff on showing only renovated rooms. Thank you very much for providing us with your feedback. We hope that you will give us the... More 

1 review
Reviewed 27 June 2016 via mobile

They are under construction but it was ok. I made reservation for a king size room and they don't had one available and gave us a double bed one. I request mountain view and we got it... Amazing and relaxing place. The room was so clean!! The localization is perfect !

Helpful?
Thank Michelle S
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I appreciate you taking the time to write a review of our hotel. I am glad to hear that you found your room to be relaxing and clean. I apologize that we were unable to accommodate you with a king size room; however, it's great to know that you enjoyed your visit overall. Thank you for choosing Extended Stay America.... More 

Alexandria, Virginia
Level Contributor
135 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 24 June 2016 via mobile

You get what you pay for. It is a two star hotel. Within that scope, it is every bit it's two stars. Sure, compare it to a Hilton and it's terrible but that is comparing apples and oranges. Clean, pretty up to date, and competent staff. Budget fixtures and bedding, as expected for a two star hotel. That is the... More 

Helpful?
Thank JonS959
Manager_11525, Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review. I'm glad our staff was able to provide you with good customer service. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2016

DO NOT STAY HERE. WORST HOTEL I'VE EVER BEEN TO. I have stayed in many hotels ranging from this abysmal hole to five star suites in Europe. This was the worst hotel I have ever been to. When we checked in we were immediately told that they do not offer room service/house keeping unless you pay extra, and you have... More 

Helpful?
3 Thank Zack B

Travellers are raving about these Rio Rancho hotels

Flagstaff, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2016

nice and quiet area away from traffic and other city noises. Easy to access the mall and local restaurants. good view of the mountains/sunrise. small kitchenette was a convenient item to have in the room! There is no fitness center, however it was nice to run the quiet hilly streets in the area. Bed was lumpy.

Helpful?
1 Thank Vonne2016
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of your stay. It’s wonderful to read that you found our hotel to be a great value! I truly appreciate your comments regarding our fully equipped kitchens and convenient location. Thank you again for your review. It would be our pleasure for you to repeat your experience... More 

Gustine, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2016

I have stayed at the Extended Stay America several times in the last two years. I don't usually get breakfast so I can't comment on that. I have made several requests in my reservations i.e. a room with a view of the mountains and letting someone check in for me because my flight usually gets in around midnight. The hotel... More 

Helpful?
Thank Deirdre O
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that we were able to meet your expectations and provide you with great customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Farmington, New Mexico
2 reviews
Reviewed 15 February 2016

we were staying at the Americas Best Value Inn & Suites and had a very bad experience with it being so noisy and bed being so hard . so at the last min we came over to the Extended Stay America which made the night so much better. the man at the front desk was super friendly. the room was... More 

Helpful?
Thank gingerface89
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to provide you with a home away from home experience! It’s great to read that you enjoyed our friendly customer service as well as our comfortable rooms. Thank you again for your kind words. The staff and I would love to... More 

Silver Spring
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 October 2015

Hidden just behind the main road is a quiet, well appointed, service oriented Extended Stay America. This cozy oasis is just the place to stay when all you want is a clean, quiet, and extremely friendly hotel. It's close to shopping and convenient to several restaurants. The desk staff is commendable for their helpful, kind, and most welcome support with... More 

Helpful?
Thank ClaireSilverSpring
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Las Cruces, New Mexico
Level Contributor
136 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 21 September 2015

Stayed here for a softball tourney in Rio Rancho. The location is very good. It is walking distance to several restaurants and bars (Hooters, I-Hop, Applebees). Several other establishment are within a mile (Red Robins, Bj Brewery and Restaurant, Cottonwood Mall). The hotel itself is clean. The rooms were very clean and the bed was comfortable. My one concern was... More 

Helpful?
Thank Anthony M
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for taking the time to write a review of your experience with us. It's great to hear that your overall expectations were met and we were able to provide you with a comfortable stay. Regarding our housekeeping services, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for... More 

Waukesha, Wisconsin
Level Contributor
5 reviews
Reviewed 14 September 2015

Coffee was not always ready at 6 am. A problem for those who have to work. Room was not maintained. The shelf near the bathroom was coming off the wall. No remote for the TV when I arrived, when I went to the desk I was handed one with no back on it so the batteries kept falling out. Washing... More 

Helpful?
Thank 3Mary123
Manager_11525, General Manager at Extended Stay America - Albuquerque - Rio Rancho, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s manager I can assure you that I will be retraining our staff on our customer service and cleaning procedures to ensure your experience is not repeated. I really appreciate you bringing this to our attention.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Centre with Internet Access

Additional Information about Extended Stay America - Albuquerque - Rio Rancho

Address: 2608 The American Road NW, Rio Rancho, NM 87124
Region: United States > New Mexico > Rio Rancho
Price Range: €57 - €70 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Albuquerque - Rio Rancho 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Extended Stay Rio Rancho
Rio Rancho Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Albuquerque - Rio Rancho staff and other travellers.
2 questions
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Questions? Get answers from Extended Stay America - Albuquerque - Rio Rancho staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer rooms on the second floor. First floor rooms near the lobby might experience more noise than other floors.”
 of 5 bubbles carriel978, 16 Aug 2016 | Read review
“I would not refer anyone there”
 of 5 bubbles debimessenger, 31 Jul 2016 | Read review
“look for one with a dinette”
 of 5 bubbles npeden, 20 Jul 2016 | Read review
“quiet and away from traffic.”
 of 5 bubbles Vonne2016, 7 Mar 2016 | Read review
“Most rooms have a view of the Sandia Mountains. I would ask to make sure that you have one with a view.”
 of 5 bubbles deirdreo542, 22 Feb 2016 | Read review
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