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The Empire Hotel & Country Club

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941 Reviews from our TripAdvisor Community

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Showing 783: English reviews
Zoetermeer, The Netherlands
Reviewed 31 March 2013

The place looks great, impressive, and the location, beach, countryside is all you could wish for. But behind the looks are a number of flaws that should be improved. After check-in, which took an eternity, I had to wait for one hour so they could prepare the room. Upon arrival in the room I could spot a number of leftovers...

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Helpful?
Thank Frans M
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Frans M, Thank you for taking the time to share your kind comments following your recent stay at The Empire Hotel & Country Club. I was very pleased to read that you were impressed by the hotel but I was concerned that you highlighted some gaps in our service which I can assure you I take most seriously and...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 29 March 2013

The room are spacious and the bathroom are huuuge - but they need to be upgraded or at least maintain consistently - in the bathroom you may notice chipped tiles, or stained cushions seats - during our stay, it looked like blood stained (yuck!) Pools can be easily crowded especially the kids pool because the pool is small for the...

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Helpful?
Thank Maya O
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Maya O Thank you for your review and comments following your stay with us. The work on our new Pantai restaurant is nearing completion and we look forward to opening the restaurant later this month. It will be a wonderful addition to our hotel. I have addressed your comments with our housekeeping department. The hotel is definitely spacious and...

New Zealand
Reviewed 28 March 2013

My wife and I have stayed there a couple of times and found it to be a fabulous luxurious place to stay, the staff are efficient polite and friendly, service is good making for a stress free holiday. Sure there are ongoing maintenance issues in certain areas but considering the size of the place it's not that surprising. Pool area...

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Helpful?
Thank cintraNewZealand
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear cintraNewZealand, Thank you for a very kind and concise feedback following your recent stay at The Empire Hotel & Country Club and please let me know when you next plan to return as I would personally like to welcome you. Kind regards, General Manager The Empire Hotel & Country Club

Yorkshire, United Kingdom
Reviewed 28 March 2013

Tons of money has gone into this hotel, but sadly, maintenance and service seem to have slipped from the grand beginning concept. On arrival, a load drip within the ceiling. Called, and fixed. Next day, grand shower flooded the bathroom - clog I guess. A tray in the hall from room service was there for at least one day. We...

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Helpful?
Thank Terri L
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear TerriL First of all, thank you for staying with us at The Empire Hotel & Country Club and secondly for taking the time to share your feedback following your recent visit. I take your comments most seriously and I will address all the points raised in your review. I do hope that I will have the pleasure of welcoming...

Yorkshire, UK
Reviewed 27 March 2013 via mobile

My wife and I reside in Brunei and decided to enjoy a luxurious weekend away. The hotel is grand and impressive, the food is a good standard but the staff stand out for me as multi lingual, polite and efficient . They make it a great place to stay. The gym is good, empty but air conditioned and clean. The...

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Helpful?
Thank R and T G
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear R and T G, Thank you for your kind words and I was delighted to read that you really enjoyed your stay with us and you especially appreciated the staff for providing excellent polite and efficient five star service. I hope you will have an opportunity to visit us again and often while you are in Brunei. It remains...

yorkshire
Reviewed 17 March 2013

First impressions are of a stunning hotel in a fabulous location - quiet and scenic. Can't fault the expense that went into its construction. The staff are invariably polite and helpful, and the services on offer are first rate. The range and variety of cuisine is breathtaking. The laundry service is first class.These things aren't the problem however. For a...

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Helpful?
Thank whitbyladYorkshire
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear whitbyladYorkshire, Thank you for your kind review and comments following your stay with us at The Empire Hotel & Country Club. I was disappointed to read about the defects that you mentioned as well as the “cold” food served at our restaurant, we sincerely apologize for this and I will personally make sure we are mindful of your experience...

Mumbai (Bombay), India
Reviewed 5 March 2013

Fabulous hotel in beautiful surroundings: nice private beaches, swimming pools...Rooms in the ´Seaview´ building have a great view on a lonely beach. The main building of the hotel is very impressive, but maintenance and service are not what can be expected of a 5* hotel. Rooms should be refurbished and renovated. Breakfast buffet offers a good choice of Asian and...

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Helpful?
Thank carlemil
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear Carlemil Thank you for your review and comments following your recent stay at The Empire Hotel & Country Club. We take all comments most seriously and very much appreciate your feedback. Our rooms in the main building were refurbished last year and we will be starting renovation works on our other rooms later this year. In general we recommend...

Singapore, Singapore
Reviewed 27 February 2013

This is an extremely luxurious hotel. We woke up at 5ish in the morning and caught a glimpse of the amazing sunrise from our bed. We literally didn't even have to move an inch as the curtains can be electronically operated from the buttons by the bedside. The view of the South China Sea was just breathtaking. The bathroom is...

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Helpful?
Thank Piao L
TheEmpireHotel, General Manager at The Empire Hotel & Country Club, responded to this review

Dear PiaoL, Thank you for taking the time to share your kind comments following your recent stay at The Empire Hotel & Country Club. You wrote about the ‘views’ from the resort that you aptly described as ‘breath taking’, it is a pleasure for us to see the daily sunrise and sunset. Our location is definitely unique and I was...

Penang
Reviewed 25 February 2013

Room:The hotel was nice and luxurious but the hotel room could be better with a nicer tv rather than an old 21inch tv. The good thing was the toilet was AWESOME! Service: the service was overall pretty good, given that the buggy car was very frequent and the hotel staffs are friendly. Food: The food was good for the morning...

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Helpful?
Thank MissyIb
TheEmpireHotel, Manager at The Empire Hotel & Country Club, responded to this review

Dear Missylb, Greetings from The Empire Hotel & Country Club and thank you for your feedback. Pleased to hear that you had enjoyed your stay with us. The rooms in the Lagoon, Waterfall & Sea view building will undergo renovation later this year. Soon all rooms with be furnished with new carpets, curtains and equipped with LED TVs. We hope...

Auckland Region, New Zealand
Reviewed 25 February 2013

The hotel is very impressive, elite-ist in a sense... the interior and the property speaks for itself! Enjoyed the rooms and the lobby for our regular coffee time out... the private beach was just an added amenity.

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Helpful?
Thank BestAccountant
TheEmpireHotel, Manager at The Empire Hotel & Country Club, responded to this review

Dear BestAccountant, Greetings from The Empire Hotel & Country Club, and thank you for your kind words. Pleased to hear that you had enjoyed your stay with us and we wish to welcome you back again! Best Regards, The Management The Empire Hotel and Country Club

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located on the north eastern tip of Borneo on the doorstep of one of Asia's oldest rainforests, The Empire Hotel & Country Club is Brunei’s most prestigious beach resort offering unsurpassed 5-star luxury.This palatial resort hotel, which astounds visitors with its spectacular 12 storey marble and gold lobby, is set in its own private 180-hectare (445 acres) estate of manicured gardens and an 18-hole, floodlit Jack Nicklaus Signature Golf Course and Country Club. Each of the hotel’s 522 opulently appointed guest rooms, suites and private villas has a view of the ocean, lagoon, gardens or golf course, while standard throughout the hotel are Imperial king-sized beds made with the finest linens, and over-sized marble bathrooms with walk-in shower, deep soaking tub with gold taps and luxury amenities. The Empire Hotel & Country Club also extends the kingdom’s regal hospitality with an impressive range of international restaurants, spa, world-class golf and sporting activities, and international meeting facilities for top level MICE gatherings, making it a resort ideal for family, romantic or business vacations. The Empire Hotel & Country Club is a member of WORLDHOTELS and recipient of numerous prestigious international awards. ... more   less 

Additional Information about The Empire Hotel & Country Club

Address: Kampong Jerudong BG3122, Brunei Darussalam
Region: Brunei Darussalam > Brunei-Muara District > Kampong Jerudong
Price Range: €184 - €217 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Empire Hotel & Country Club 5*
Number of rooms: 518
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Also Known As:
The Empire Hotel And Country Club
Empire Hotel Brunei
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Questions & Answers

Here's what travellers have asked, with answers from The Empire Hotel & Country Club staff and other travellers.
11 questions
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Questions? Get answers from The Empire Hotel & Country Club staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lots of sections , try to be in the main area near reception”
 of 5 bubbles michaelsV7116SV, 24 Nov 2016 | Read review
“Get a room in the main building where the checkin is. Ofcourse ocean facing is the best.”
 of 5 bubbles AMR168, 16 Nov 2016 | Read review
“all rooms are nice . Some are like apartment buildings”
 of 5 bubbles daviesa2015, 3 Nov 2016 | Read review
“Ocean view rooms”
 of 5 bubbles PavlinaB_12, 7 Sep 2016 | Read review
“Ironically, the place is so massive they dissuade you from getting a club room floor, immaterial in a place this big.”
 of 5 bubbles LuisArcangel, 20 Aug 2016 | Read review
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