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Protea Hotel by Marriott Franschhoek

Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Protea Hotel by Marriott Franschhoek
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357 Reviews from our TripAdvisor Community

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Showing 328: English reviews
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Hoboken, New Jersey
Reviewed 6 days ago NEWvia mobile

Despite the constant requests to get help with the wifi access in our room, no one fixed it. Would have spent more money elsewhere to ensure wifi access instead of having to stay in lobby when needed.

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Helpful?
Thank Nicole B
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Nicole B Thank you for taking the time to share your recent experience at the Protea Hotel Franschhoek with us. It appears from your feedback that there were a few challenges during your stay with Internet performance. I truly apologize that the service was not fully functional during your stay, please note that our duty managers did try to...

Paarl, South Africa
Reviewed 3 weeks ago via mobile

I spent one evening here with my parents who visited me for Christmas and it was just the break I needed. The rooms are beautiful and clean. The room service is excellent and staff are very kind and helpful. It's quiet and calm. The breakfast is to die for with so many options. There is enough space so you do...

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Helpful?
Thank Bernice R
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Bernice Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Protea Hotel Franschhoek. As a VALUED CUSTOMER, we appreciate your feedback and are delighted to hear that you have enjoyed your stay and that the staff made your stay memorable, your feedback will be shared with the team...

Reviewed 18 April 2017

Highs Very friendly staff and generously sized rooms/apartments - we also had a separate kitchen and lounge area. The hotel is very centrally located and made it brilliant to walk the main road when ever we wanted. Everything is really close by. Lows Breakfast options was a bit limited and coffee was served cold. Rooms could have been stocked with...

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Helpful?
Thank M2675WWmelissap
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear M2675WWmelissap Thank you for taking the time to share your recent experience at the Protea Hotel Franschhoek with us. Please note that we as a TEAM appreciates your wonderful feedback and are delighted to hear that you have enjoyed your stay with us, please accept our sincere apologies as we have fallen short of your expectations in the food...

Reviewed 30 March 2017 via mobile

Stayed at the Protea Hotel Franschoek for two nights. Pleasant experience....a bit of building work going on so a bit noisy during the day, but not too bad as we were out for the whole morning. Very friendly and helpful staff.... one of the reasons we keep coming back!! The pool area is very pleasant and peaceful. Our room was...

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Helpful?
Thank Emilymouse
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Emilymouse Thank you very much for taking the time to rate and review your recent stay with us, we as a TEAM appreciates your wonderful feedback and are so delighted to hear that the services we provided did not only meet, but exceed your expectations. Thank you again and we HOPE to welcome you back whenever your travels brings...

Dublin, Ireland
Reviewed 21 March 2017

Was visiting Franschhoek for a friends wedding and stayed here one night before we moved to the wedding venue. Hotel was very clean and comfortable and allowed us to relax after a long flight. The staff were very nice and helped us with some recommendations for dinner. We were able to make the short walk into town to enjoy the...

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Helpful?
Thank Roastie82
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Roastie82 Thank you very much for your wonderful review, it was an absolute pleasure having you here as our GUEST. Kindly note that your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you again and we Hope to welcome you back whenever your travels brings you back...

Edinburgh, United Kingdom
Reviewed 16 March 2017

Stayed 2 nights and whilst the hotel was ok our room was tiny. I see other people saying they had good sized rooms but room 7 is barely bigger than the bed. Lovely staff, nice pool area and a good location but really noisy, appalling wifi and generally quite tired. Rating as average 'cos they are doing work to improve....

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Helpful?
1Thank JimEdinburghNewTown
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear JimEdinburghTown Thank you very much for taking the time to rate and review your recent experience with Protea hotel by Marriott Franschhoek. Please accept our sincere apologies for our current appearances as it was not what you had anticipated, Kindly note that we are in the process of renovating the Hotel and we appreciate your valued feedback as this...

Reviewed 7 March 2017 via mobile

If you want to visit Franschoek for the fine dining and wine, this is the perfect hotel for you - great location, easy walking distance to a number of great restaurants. Very clean and comfortable. WiFi was not always working, but who needs this when there is wine to be tasted? Breakfast was good, and rooms were somewhat dated but...

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Helpful?
1Thank RCrwg
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear RCrwg Thank you very much for your wonderful review, it is a great pleasure reading your positive feedback and are delighted to hear that you have enjoyed your stay with us as well as Franschhoek. I am pleased to inform you that we are in the process of renovating our GUEST areas and rooms, these renovated areas are sure...

Greater Johannesburg, South Africa
Reviewed 3 March 2017

The hotel is beautiful and very comfortable.. room no 3 is a big room , very comfortable, with a door to a balcony over looking the pool and mountain view., staff was very friendly.. we even made use of the two bicycles for an early morning cycle. An amazing breakfast, what you would expect from a four star hotel.

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Helpful?
Thank Erika-Richard
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear Erika-Richard Thank you very much for your wonderful review, we as a TEAM appreciates your positive feedback and are delighted to hear that you have enjoyed your stay with us. Thank you again and come visit us soon! Kind Regards Management and TEAM.

Sydney, Australia
Reviewed 3 March 2017 via mobile

Franschoek is absolutely stunning and the Protea Hotel is ideally positioned and set up to enjoy the winelands of the Western Cape. The Protea Hotel is a short stroll to the shops and restaurants on the Main St. Rooms were large and well acquainted. Breakfast offered a good range. WiFi connection was a bit patchy.

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Helpful?
Thank LilSco24
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear LilSco24 Thank you very much for taking the time to complete the GUEST Satisfaction Survey, we appreciate your wonderful feedback with regards to your recent stay. We are indeed delighted to hear that you have enjoyed your stay and Franschhoek. As it was a pleasure having you here as our GUEST,We Hope to get the chance to welcome you...

Reviewed 2 March 2017

The hotel was quite nice and clean. The rooms were spacious enough. There was a nice outdoor pool in the middle of the hotel buildings. The hotel was noisy. The rooms on the streetside were not nice because there were lorries driving under the window.

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Helpful?
Thank TSN63
JRJennyJR, Guest Relations Manager at Protea Hotel by Marriott Franschhoek, responded to this review

Dear TSN63 Thank you very much for taking the time to rate and review your recent stay, we appreciate your wonderful feedback and are delighted to hear that you have enjoyed your stay with us. Please accept our sincere apologies for the noise disturbance caused, rest assured that we are taking steps with the upcoming renovations to ensure that is...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 4-Star Protea Hotel Franschhoek, which overlooks the majestic mountains and vineyards of the historic village of Franschhoek, some 80 km east of Cape Town, prides itself on its charming ambiance, gracious style and attentive service. Indeed, if you are seeking a hotel which exudes tranquility and beauty, look no further than the Protea Hotel Franschhoek. With so much to do in this quaint town, Protea Hotel Franschhoek provides the perfect base for your holiday. With a renowned restaurant, conference facilities, luxury accommodation, a sparkling swimming pool and, being in the heart of wine country, a well-stocked vinotique; coming home is always a pleasure. Take advantage of our convenient location and explore Franschhoek's wide array of culinary establishments, art galleries, cheese factories and some 25 world famous wine estates. Franschhoek is one of South Africa's leading culinary and wine-tasting destinations. Various outdoor activities, such as horse-riding, golf, backpacking and trout-fishing, can also be arranged. The luxurious accommodation offered by the 4-Star Protea Hotel Franschhoek is a welcoming retreat at the end of a long day spent exploring this splendid town. ... more   less 

Additional Information about Protea Hotel by Marriott Franschhoek

Address: 33 Huguenot Street, Franschhoek 7690, South Africa
Region: South Africa > Western Cape > Franschhoek
Price Range: €93 - €190 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Protea Hotel by Marriott Franschhoek 4*
Number of rooms: 30
Reservation Options:
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Hotel Style:
#1 Best Value Hotel in Franschhoek
#3 Business Hotel in Franschhoek
#10 Luxury Hotel in Franschhoek
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Questions & Answers

Here's what travellers have asked, with answers from Protea Hotel by Marriott Franschhoek staff and other travellers.
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Questions? Get answers from Protea Hotel by Marriott Franschhoek staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid Room 7 at all costs.”
JimEdinburghNewTown, 16 Mar 2017 | Read review
“Definately prefer a room from the gardenside.”
TSN63, 2 Mar 2017 | Read review
“Room no. 3 - right at the end of the passage.... very quiet & private .... the room is huge”
jenikambo, 14 Feb 2017 | Read review
“do not get a room on the street side”
LondonHi, 10 Feb 2017 | Read review
“Any room apart from the suit!”
P8519GNtomr, 28 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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