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Priceline booked me here as a 3-1/2 star hotel, I was so disgusted with the quality of the room I actually walked out even though I wasn't entitled to a refund. Ended up staying at the Crowne Plaza in Edison were their manager explained this...More
Thank Ryan Y
Response from Michelle S, General Manager at Hotel Somerset-BridgewaterResponded 10 August 2016
I am so sorry about the experience that you had at our hotel. I am addressing this with our housekeeping team, as that is completely unacceptable. We always want to deliver the best customer service that we can and I am very sorry...More
It is under renovation until November. Until then, there's no swimming pool or fitness center. The place is so ruined down, it looks like the hotel from The Shinning. The elevator was so filthy that I didn't want to touch the button. Then you step...More
Thank Yara D
Response from Michelle S, General Manager at Hotel Somerset-BridgewaterResponded 28 June 2016
Thank you for your comments and I am sorry that you did not enjoy your stay we are working hard to be the least invasive to our guests during our renovation. We have done our best to have it posted on all websites...More
Hotel under construction, noise in am disturbing sleep. Toilet clogged called for service. During middle of stay key stop working, had to return to desk twice. Disheveled people in lobby daily, wife would not leave room alone. My vacation cut short. Hotel staff was excellent....More
Thank A TripAdvisor Member
Response from Michelle S, General Manager at Hotel Somerset-BridgewaterResponded 5 July 2016
Dear Mr. & Mrs.,
I do apologize for any inconveniences that you encountered during your stay as we are under a major renovation project at this time. I assure you we are doing our best for our guests to be comfortable during this time ,...More
Besides the hotel not mentioning what is out of service due to remodeling online the front desk staff, specifically Melissa is appalling. Given the attitude over a key not working is unacceptable. Her snide commentary and overall reaction to an easy problem to fix shows...More
Thank Matt C
Response from Michelle S, General Manager at Hotel Somerset-BridgewaterResponded 16 May 2016
I am glad we had the opportunity to speak over the phone so I could apologize to you directly . I am very sorry about the experience that you had and will coach Melissa accordingly, as this certainly is not the kind of service...More
I have to say I was completely 1000% satisfied with our daughter's Sweet 16 party! The entire staff, from management to the wait staff were top-notch, extremely helpful and friendly. The food was amazing and the room was perfect. And the price was right!! I...More
Response from Michelle S, General Manager at Hotel Somerset-BridgewaterResponded 28 April 2016
Thank you so very much for your business and your kind words. We are so happy that we were able to celebrate your daughters Sweet 16 and be a part of the memories. I will send your compliments on to the entire team...More
US$155 - US$166 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Questions & AnswersAsk a question
Hello. I will be staying with you over the Memorial Day weekend. I have browsed the photos on Tripadvisor and noticed tennis courts. Do you have tennis courts? Are they playable? I would love to bring our rackets and enjoy your facilities.
Thank you for your response.
13 May 2015|
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Response from Cindy A | Reviewed this property |
Hi Mary, I don't believe there are tennis courts. My daughter and I stayed here back in March, and it was still during the colder weathe. I would suggest calling and asking as well. Enjoy your stay!
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"Always check tub/sinks for good, fast drainage. Poor drainage? Ask for another room!"