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I would say I had a very good experience staying in this hotel. The staffs are extremely helpful and warm. The kitchenette was extremely helpful. Rooms are clean and spacious.I would highly recommend to stay in this hotelMore
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 17 May 2017
Thank you so much for confirming to others that what a great choice Extended Stay America - Somerset - Franklin is! We are delighted to know your well-appointed room and our outstanding hospitality helped make your stay a memorable one. We appreciate your recommendation and...More
My first time staying with ES America and it wasn't bad. I had a single studio with kitchenette. You have to ask for utensils, pots, cups, plates, etc. They have an "ordering system" and one calls the front desk to request these things. They delivered...More
Thank Lynn J
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 10 May 2017
Lynn, thank for being our guest at Extended Stay America - Somerset - Franklin. We are glad you liked your room and the kitchenette. To ensure cleanliness our brand standards ask us to keep kitchenware it at the front desk. It's nice to know you...More
Disinterested and uninviting person at check-in... Shabby and odoriferous lobby area... room furniture & carpeting were old & worn. Positive notes are the cleanliness of the bsthroom and the comfortable bed. Undoubtedly, one of the least favorite experiences in my 40 years of travelingMore
Thank Mary Theresa F
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 5 May 2017
Mary, we strive to consistently deliver exceptional service, so I apologize you had a disappointing experience with us. Our goal is to provide clean and well-maintained suites to all our guests, combined with excellent service, and we obviously fell short in this case. We can...More
I was greeted by Najja who was very nice and friendly and moments later I met Daouda he was very helpful and I remember seeing a lot of trophies and awards for the hotel so I felt very peaceful!!! I commented on these adorable little...More
Response from 00esa, General Manager at Extended Stay America - Somerset - FranklinResponded 25 April 2017
Thank you for your review filled with so many kind comments! We are thrilled to read you had a great stay with us at Extended Stay America - Somerset - Franklin. Thank you for mentioning our staff, especially Najja and Daouda. They are true assets...More
It is close to walk to the restaurant .
Hotel is very beatiful，clean and have a good kitchen with a full size fridge .Staff is nice here .
I go there twice and definitely recommed to friends and family here.