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BEST WESTERN Regency House Hotel

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BEST WESTERN Regency House Hotel
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426 Reviews from our TripAdvisor Community

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Showing 414: English reviews
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Raleigh, North Carolina
Reviewed 4 weeks ago

Old hotel needs updating. Other guests smoked marajuana and security didn't seem to be able to control it. The smell permeated our rooms. Party and fights in the hallway. We were on the first floor not far from the lobby but no hotel staff tried to stop this

Review collected in partnership with Best Western
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Helpful?
Thank Rosemary L
Mary A, General Manager at BEST WESTERN Regency House Hotel, responded to this review

I apologize for your inconveniences.Our hotel is currently being approved for new carpeting and some new furniture. Smoking is not permitted in our hotel and is offensive. We have made policy anyone smoking in our hotel will pay $250.00 which we enforce. Sometimes we have parties on weekends and are usually very social and quiet. Unfortunately, you were in an...

New York
HOTEL’S FAVOURITE REVIEW
Reviewed 18 December 2016 via mobile

Our family had a fantastic stay at this hotel. Staff was professional and very friendly. Room was spacious and clean. Rooms had a frig and microwave. Breakfast was hot. Eggs. Sausage. Pancakes! Location was on a busy road, handy to shopping and eating.

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Helpful?
Thank Mew6160
About Hotel's Favourite Review
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are delighted that you enjoyed our accommodations and breakfast! We are very close to the stores in Riverdale as well as the Willowbrook Mall. We look forward to seeing you again on your next trip to our area! Kind regards, Rosey S.

Brick, New Jersey
Reviewed 4 weeks ago

breakfast was included, spacious rooms, convenient spot for meeting I was attending no elevator. for a quick stop over great spot. easy access to major roads. blah vlah vlah they want more info than i have to offer hopefully i've reached my limit of letters now

Review collected in partnership with Best Western
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Helpful?
Thank carol j
Andalusia, United States
Reviewed 4 weeks ago

Observed and interesting encounter between one of the staff and a guest. The guest had prepared a tray from the breakfast selections and was proceeding to his room. The staff member stopped him and advised him that he MUST consume the items in the area provided. This is absurd the guest might not want to have eaten in a crowded...

Review collected in partnership with Best Western
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Helpful?
1Thank John R
Mary A, General Manager at BEST WESTERN Regency House Hotel, responded to this review

I apologize if this situation offends you.. We have a beautiful breakfast area and would like all our guests to be comfortable in the breakfast room. We do have a few signs posted (Dine In Only) and the guest may not have realized the signs were there. Unfortunately, if a guest is physically challenged or possibly ill, then we do...

North Plainfield, New Jersey
Reviewed 16 February 2017

Great place to stay! Nice hotel and extremely affordable. Staff was extremely helpful and made the stay worth it. Staff went above and beyond to help me set up the hotel room for a Valentine's day surprise. Would definitely recommend and would stay again. Rooms were nice as well as the showers.

Review collected in partnership with Best Western
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Helpful?
Thank Armanim94
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are glad that you found the staff helpful and were able to enjoy Valentine's Day at the hotel! We look forward to seeing you again on your next trip to Pompton Plains! Kind regards, Rosey S.

Morris Plains, United States
Reviewed 10 February 2017

This is a good value, staff very friendly, but hotel and its furnishings and amenities showing wear-definitely needs refreshing-veneer wearing off furniture, decor dated, clean but a showing its age a bit. Check in staff helpful and welcoming.

Review collected in partnership with Best Western
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Helpful?
Thank U7091FGannh
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your comments concerning your stay at our hotel. We are continuously making upgrades to keep the hotel in great condition. We look forward to seeing you again on your next trip to Pompton Plains! Kind regards, Rosey S.

Ortley Beach, United States
Reviewed 4 February 2017

The room was clean, the service very good and the price was definitely excellent. The food was a pleasant surprise both the breakfast and dinner. I usually stay three to four days in northern NJ on business. The breakfast was a hot breakfast and the dinner was more than enough and the prices were affordable. I have already set up...

Review collected in partnership with Best Western
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Helpful?
Thank N6737QZalank
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are delighted that your enjoyed your stay with us as well as our breakfast and dinner! We look forward to seeing you again soon. Kind regards, Rosey S.

Ocala, Florida
Reviewed 31 January 2017

Hotel has been updated and it shows. Minor issues with lock @ checkin was handled efficiently and corrected. Breakfast was certainly above average with not only scrambled eggs but, also over medium. Sausage was also very good. The service at the restaurant &front desk was outstanding. The hors d'oeuvres @ 5pm were another nice touch. Overall this is a hotel...

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Helpful?
Thank nhlefty
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are glad that you enjoyed our breakfast and food options. We look forward to seeing you again on your next trip to Pompton Plains! Kind regards, Rosey S.

chicago, United States
Reviewed 30 January 2017

Shampoo / bath soap was from a multi-use pump dispenser and not a single use sealed bottle. I find that absolutely disgusting. This is the first time I've ever experienced this at any hotel. I cannot imagine using such a personal product that was shared countless other guests. There was no way to tell if the product was tainted. Just...

Review collected in partnership with Best Western
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Helpful?
1Thank 257dallasw
Paterson, New Jersey, United States
Reviewed 26 January 2017

I had a pleasant stay at the Best Western in Pompton Plains New Jersey!!! I enjoyed the complimentary breakfast. There were plenty of towels and toiletries. I have but one issue. I felt rushed through breakfast. Also, the waffles weren't hot they need to do a better job of keeping the food warner longer. The pool was outside so theres...

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Helpful?
Thank Tracy G
Rosey S, Manager at BEST WESTERN Regency House Hotel, responded to this review

Thank you so much for your kind comments concerning your stay at our hotel. We are delighted that you enjoyed our complimentary breakfast. Please let us know if your plate requires extra attention and our breakfast attendant would be glad to help! Kind regards, Rosey S.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Breakfast included
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Elegant, Unique, Inviting - Experience the New Best Western Regency House. Surrounded by acres of tranquility, this full service hotel offers over 14,000 sq. Ft of meeting and banquet space providing the most modern facility and latest amenities. The hotel guestrooms with 32" flat panel TV, Micro-fridge, Alarm clock with CD player/ipod compatible, and Sealy Posturepedic pillow-top bedding in every guestroom; Swimming pool, Fitness center, Business center and Complimentary Hot and Cold breakfast are just our "Standards." ... more   less 

Additional Information about BEST WESTERN Regency House Hotel

Address: 140 State Rt 23, Pompton Plains, NJ 07444-2015 (Formerly BEST WESTERN PLUS Regency House Hotel)
Region: United States > New Jersey > Morris County > Pompton Plains
Price Range: €102 - €147 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Regency House Hotel 3*
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Regency House Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Regency House Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hallways have a mix of tile and carpet, so you can hear the wheeled luggage in the halls.”
 of 5 bubbles SEM12533, 24 Sep 2016 | Read review
“Down the hall, farthest from the lobby and function room.”
 of 5 bubbles WendyF337, 18 Jun 2016 | Read review
“ground floor since there are no elevators”
 of 5 bubbles LynnandLee, 10 Feb 2016 | Read review
“back of the hotel more quieter, side of the hotel nice view”
 of 5 bubbles hugo629, 3 Jan 2016 | Read review
“Higher floor: it was quiet in spite of Halloween and wedding parties.”
 of 5 bubbles entropy71, 11 Nov 2015 | Read review
5 of 5