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Comfort Inn & Suites West Atlantic City

Traveller (222)
Room & Suite (154)
Traveller (222)
Room & Suite (154)
Dining (9)
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23 Dec24 Dec
1 room, 2 adults, 0 children
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GreenLeaders GreenPartner
Comfort Inn® & Suites West Atlantic City is your home away from home! Our convenient location is very close to the exciting casinos of Atlantic City, without all of the traffic hassles! Located on Lakes Bay, the Comfort Inn® & Suites hotel is conveniently located near many area attractions and provides access to a private beach. The Atlantic City Boardwalk and many Atlantic City casinos are just four miles away.
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Property amenities
Free Parking
Wheelchair Access
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Multilingual Staff
Non-Smoking Hotel
Breakfast Available
Meeting Rooms
Golf course
Self-Serve Laundry
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Room features
Non-Smoking Rooms
Air Conditioning
Accessible rooms
Family Rooms
Good to know
Great View
Full view
Getting there
Atlantic City Intl Airport10 km
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Traveller rating
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Reviewed 1 week agovia mobile
Horrific. Domestic violence in room next door. Female was thrown into the wall. Phones didn’t work, so had to call front desk and 911 from personal cell phone TWICE. Twice because front desk female attendant NEVER called 911/police the first time. Second time, I got the night manager. Police arrived in 2 minutes. This went on for over 3 hours. Resulting in the nextdoor guests being police escorted out, one guest being arrested. No hot water. Milk at breakfast was sour. Hotel filthy! Holes in elevator. Tub wouldn’t drain. Leaky run warms coming down walls. Worst traveling experience ever.
Date of stay: November 2018
Thank DA H
Response from gmnj230, Manager at Comfort Inn & Suites West Atlantic City
Responded 3 days ago
Dear 471dah, We apologize for the issues you may have encountered.Our staff did notify the authorities properly, however, 911 is reserved specifically for emergency situations and initial contact with the offending parties should have alleviated the situation, eventually iit was necessary to have these individuals removed. We are in the process of remodeling the hotel and at times it is difficult to maintain some public areas. Please be assured that your experience was not the level of service we provide and we would like to have an opportunity to regain your confidence.
Forest Hill, United States
Reviewed 28 Oct 2018via mobile
My husband and I were spending a weekend in Atlantic City and I booked the wrong hotel. I thought I was booking the Comfort Inn in Absecon. That was my fault, but the rest is not. Upon arrival, the first thing we noticed was the construction going on. Hotel was half painted, windows were covered, roof debris was piled high and a crane was parked out front. We went in and checked in and were given a room on the top floor. We went in and it felt like a refrigerator, the heater was unplugged. We plugged it in and it was blowing nothing but cold air. I tried to call the front desk from the room phone, but no one would answer. Funny when I called the main number from my cell phone, they picked up right away. They moved us to another room. Now I will say that the room was somewhat clean but definitely in need of a major overhaul, wIth marksand gouges on the walls, chipping paint around the doors, and stains on the lampshades. Additionally there was only working elevator that I am sure was being run by a mule and pulley in the basement. When going down to breakfast the next morning, we were greeted by the drips of a leaking roof up and down the hallway. Breakfast consisted of something that resembled eggs which were dry and somewhat burnt in spots. All other breakfast items were what you might expect at any hotel. Hotel personnel was friendly enough, especially when we were stuck at the hotel until the water subsided from the road which flooded from the heavy rain the night before. Not worth the money at all.
Date of stay: October 2018
Thank Y7954RCtheresas
Response from gmnj230, Manager at Comfort Inn & Suites West Atlantic City
Responded 29 Oct 2018
Dear RC, We appreciate the feedback and apologize for any inconvenience. Our renovation work began just this past week and was not supposed to interfere with guest experience at this stage. Unfortunately there were issues related to the weather that compounded the problems. We are taking steps to ensure that the issues you referred to are resolved.
Connie C
Etters, Pennsylvania
Reviewed 21 Oct 2018
The focus of any hotel room is the bed, and I will say that is the highlight of the stay. The bed was new and the linens were clean and in good condition, pillows were fluffy. I got a great night sleep. Everything else is really rough around the edges (worn carpeting, rips in wallpaper, and windows you cannot see through). Still, for the price (about 1/4 what you would pay at a casino along the boardwalk), it was a convenient place for a single night stay. Don't expect too much and you won't be disappointed. Oh, and I'm happy to report that my arrival did nothing to detract the desk clerk from her phone call. She checked me in without ever having to hang up with her friend.
Date of stay: October 2018
Thank Connie C
Response from gmnj230, Manager at Comfort Inn & Suites West Atlantic City
Responded 29 Oct 2018
Dear Connie C. We appreciate your feedback and will be reviewing this with our department heads to assure the best service possible in the future.We are in the process of updating our hotel and providing a fresh new look while working to ensure that our guest experience e is the best it can be. Our policy regarding cell phone use at the front desk is prohibited so we will be following up with the individual who checked you in.We apologize for that inappropriate procedure
Laurie Z
Frankfort, New York
Reviewed 17 Sep 2018via mobile
For $148 a night this is not worth the price. Two days before we left I saw the price dropped to $98. So I called. They gave me the discounted rate. They did not honor the $50 gift card as I found the rate cheaper noon there website, actually 3 places, but the URL I provided was their own website. I would still stay somewhere else. Rooms are outdated. Bathroom mold on ceiling. One working elevator that was so very slow. Paint and wood chipped all over. Rug pulling up everywhere. Definitely needs a complete remodel. No restaurant or even little deli area to get late night snack. My college kids have a better stocked mini fridge in their college dorm than their snack area. The air conditioner was so loud It scared me all night first night. They fixed it but on second night they wake me out of a sleep at 230 am saying my phone is calling the front desk and it had been all day and night. Then why didn't they take care of it or call me prior to 230 am?? The night manager greeted us as we came in with a mouth full of food and proceeded to talk to us about them getting a restaurant in there. I had to walk away. It was disqusting. You could not look out your window to view the water or beach as the windows were filthy. The water pressure in shower was good. The breakfast was good as well. But I will never stay there again
Date of stay: September 2018
Thank Laurie Z
Response from gmnj230, Manager at Comfort Inn & Suites West Atlantic City
Responded 21 Sep 2018
Dear Laurie Z Very sorry that you were disappointed with your stay. Your feedback is appreciated since there are some issues that can be readily addressed.Certain items requiring newer furniture and fixtures are forthcoming but in the meantime service and supply issues are things we can work on.I do apologize for the error in judgment by the night desk clerk but I am glad to know the at the breakfast and shower were good. I hope that you may reconsider staying in the future when we can provide a better experience.
Chicago, Illinois
Reviewed 6 Sep 2018
We stayed here for two nights over Labor Day weekend. I booked here because it was a short drive to the Atlantic City Boardwalk and it was a fraction of the price as some of the other hotels. That should have been a dead give away.

We did attempt to check in early (11:30am) and were turned away. We were told we could try back and 2:30 but no promises could be made sine 3pm was check in time. We went to the boardwalk and came back later that evening.

Our room was on the second floor. I opened the door and the musty smell smacked us in the face immediately. The room and bathroom was a good size. I started looking around and was disgusted by what I was seeing. I did start searching for another hotel but because it was a holiday weekend and now we would be booking last minute, the prices didn't allow for us to leave the hotel for another. We figured it was only 2 nights and we wouldn't be spending much time in the room so we would suck it up and deal with it.

There were stains on the floor, mold on the walls, clear evidence of a water leak on the wall, hair in the blow dryer. Cleanliness was not a priority for this property. I will admit the beds were ok to sleep on. We made it through night one and headed out for the day. We arrived back late on night 2 and noticed the room was never cleaned. I wanted to take a shower so had to go downstairs to get some from the front desk. The employee working the desk told me we didn't get towels because the do not disturbed sign was on the door when housekeeping went to service the room. It was on until we left for the day so apparently they make one attempt and if the room isn't available, tough luck. I told him I didn't want to argue with him, was just asking for some clean towels. I started to run the water in the tub and noticed it looked yellow. I closed the drain and sure enough, the water was yellow. In the tub, in the toilet, in the sink...yellow. I decided to skip the shower to say the least. It was still yellow the next morning so we packed our stuff up as quickly as possible and got out of there as fast as possible. We didn't even bother trying the breakfast. If the food cleanliness was anything like the hotel cleanliness, I wanted to stay as far way from it as possible!

You couldn't pay me to stay here again!!!
Date of stay: September 2018
Thank shelma
Questions & Answers
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3 April 2016|
AnswerShow all 2 answers
Response from 714sebf | Reviewed this property |
No inside pool.
28 January 2016|
AnswerShow all 5 answers
Response from HiroWasabi | Reviewed this property |
14 minutes according to mapping/gps routing.
17 August 2015|
AnswerShow all 5 answers
Response from gmnj230 | Property representative |
You must be at least 21 to check in.
Room Tips
"Stay somewhere else"
6 Sep 2018
Read review
"I had a 2nd Floor room, was very good."
14 Jul 2018
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"Book a room facing the inlet."
27 Sep 2017
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"Accessible bathroom with roll-in shower"
19 Aug 2017
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US$51 - US$109 (Based on Average Rates for a Standard Room)
comfort inn and suites west atlantic citycomfort inn & suites west atlantic city hotel pleasantvillebaymont inn atlantic cityhampton inn atlantic cityatlantic city hampton inn
United StatesNew JerseyJersey ShorePleasantville
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