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The staff here is great. Especially Emilia at the front desk. She took such good care of us and twice has changed what could have been a negative into a positive. She is awesome and the reason I will come back!More
Thank Melissa R
Response from WyndhamMtLaurel, Guest Relations Manager at Wyndham Philadelphia - Mount LaurelResponded 23 August 2017
Hello Melissa R,
Every Guest is a Valued Guest, and we were delighted to be your chosen hotel during your recent stay. We hope that you Experienced Exceptional Service as intended by our Management and Staff.
We sincerely appreciate your business and we value the...More
Got to the room late in the evening was okay for just getting a good night's sleep. Got up in the morning to take a shower. Bathroom was filthy, hair was in the corners between the wall and the tub and on the stool. Look...More
We stayed at the Wyndham as part of a wedding room block. Our family friend got married at The Merion.
The lobby is dirty. There are kids running around in swimming trunks causing a ruckus.
The elevator are slow.
As soon as I exited out...More
1 Thank Agent1126
Response from WyndhamMtLaurel, Guest Relations Manager at Wyndham Philadelphia - Mount LaurelResponded 22 August 2017
Good Morning. After spending some time researching this complaint, I am unable to determine the accuracy of your concerns.
The team here at the Wyndham is empowered to quickly address any guest concerns when they are at the property. After they leave it is very...More
I made reservations as a rewards member on the club level. The reason for our stay was a wedding in the area. First issue was the block of rooms reserved for the wedding was more expensive than booking on line. Checkin was seemless, perfect. The...More
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Response from WyndhamMtLaurel, Guest Relations Manager at Wyndham Philadelphia - Mount LaurelResponded 19 August 2017
I received your complaint concerning your stay us I would like to apologize for the substandard treatment that you received. It has always been my primary goal to provide excellent service to the guests who stay with us.
I'm sorry that the service...More
Staff was great with the wedding planning for my daughter wedding.work with us every step of the way. Only complaint is the room AC could of been a little bit colder.Any problem that arise was taken care of in a timely manor.