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The Hotel ML

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535 Reviews from our TripAdvisor Community

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Showing 530: English reviews
NJ
Reviewed 8 July 2015 via mobile

Hotel rooms were clean although a bit dated. A larger hotel given the location. Stayed here for my son's soccer tournament in Hammonton, NJ. About a 30-40 minute drive. Many restaurants located nearby. Indoor water park attached to hotel.

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Helpful?
Thank 2000cl
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Thank you for taking the time to post to TripAdvisor. I’ve just been posting in other responses about our room renovations! We do have a wonderful location, 15 minutes from Philadelphia, and from the best shopping in South Jersey! The CoCo Key Water Park is attached, and is a great time for the family, between our water slides and our...

Reviewed 7 July 2015 via mobile

Room was decent but the room service was horrible. Took them 6 hours to bring us towels and our room didn't get cleaned til 5pm even though we called down and requested they clean it multiple times. Food is also poor quality and over priced. I would recommend leaving and eating out. Great breakfast place called amy's not too far!...

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Helpful?
5Thank Mdot27
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

I’m so sorry to hear about your experience. I’m VERY disappointed to hear about your experience with our food. We receive so many compliments on our food and it’s very disappointed to hear about a situation where that wasn’t the result. We did have an elevator down, but when safety issues arise, they must be given priority over convenience. Again,...

Richmond, VA
Reviewed 5 July 2015

I mistakenly thought this was the nice hotel I'd stayed in, in this vicinity, a few years ago. Knew I was in for a not so pleasant experience once I glimpsed the building from the road. Trouble was, I had booked the stay through something similar to priceline, so the booking had already been paid for. Wow. I'll avoid Hotel...

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Helpful?
3Thank mcpounds
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear McPounds, I’m sorry to hear about your experience. I wish I knew about your experience when you glimpsed the building from the road! We have had a multi-million dollar renovation with extensive façade renovation and a new porte-cochère. Additionally, the building was up lit and its appearance at night with the shooting lights is wonderful. I also wish I...

new hampshire
Reviewed 2 July 2015

We stayed here for 2 nights on our road trip to 5 major league ballparks in 5 days. The reviews made me a bit nervous but this hotel was fine. The location is great for driving into Philly and anything you need is really close by. I don't know why the staff at the front desk do not smile. The...

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Helpful?
Thank meggiet
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

We’re so glad to hear that you had a good stay. I always find it amazing how our guests love our beds and pillows. We always receive compliments on them. It’s true; Philadelphia is about 15 minutes, and the Moorestown and Cherry Hill mall are only minutes away. It’s the best shopping in South Jersey! I hope the rest of...

Baltimore, Maryland
Reviewed 29 June 2015

The furniture is old and scratched up , couch cushion is ripped (2 places), hairball on the floor, carpet is old (and germy) - feel like I might go home with bugs in my suitcase. Staff is not friendly.

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Helpful?
3Thank Colette V
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Colette, I’m sorry to hear about your experience. If we ever a problem with a room not being clean appropriately, a call to the front desk will result in a move, and immediate attention to that room. We do not have any cases of bed bugs; I want you to know! Also, furniture does get old and I want...

Reviewed 28 June 2015 via mobile

The staff is extremely unprofessional & unaccomadating as a result of their mistakes! The hotel rooms are run down & outdated. More $$ needs to go towards the rooms upgrading instead of the exterior. My complaints were only acknowledged & never rectified. I will never return & will never suggest staying.

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Helpful?
3Thank DONNA H
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Donna, I have worked closely with our staff and have never found them to be unprofessional. I’ve seen them work diligently to accommodate guests and provide the best customer service. Although you didn’t note your complaints, so I can’t comment on them specifically, I know our staff and our management team to go to great lengths to specifically accommodate...

Reviewed 24 June 2015 via mobile

Is a great hotel very accommodating staff there was an electric outage so the credit card machine did not work I have to go get cash from the ATM but they were nice and give me image of discount on the water park

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Helpful?
Thank Moshe M
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Moshe, We’re thrilled to hear that you had a great time. We’re sorry for the inconvenience of the credit card machine being out, but I’m glad we responded in such a manner that made you feel appreciated as a guest. I know our management team provides this special attention to guests all the time. I see it myself, and...

New York, NY
Reviewed 24 June 2015

I think this hotel has changed names and owners so many times that it's a bit confused about what it wants to be. At one time, I think it was owned by a Marriott, and that part shows--it has the typical sprawling footprint and big bones of a Marriott. Then it went through a couple individual owners. Now there's a...

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Helpful?
1Thank labrt2004
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

An identity crisis! Personality is everything, is it not? Thanks so much for your comments about The Hotel ML and CoCo Key Water Park. The hotel was a Marriott years ago. Since being a Marriott, the hotel has only had one owner, who is its current owner. We take a great deal of pride in being independently owned and operated....

Bronx, New York
Reviewed 15 June 2015

We came to this hotel on a trip and it was the WORST hotel!!!! They told us each room had microwaves and mini fridges, but when we got there our room did not and we were told we had to wait until someone checked out who had them and they would bring it to our room. We got them the...

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Helpful?
2Thank TeamCairo
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Hi Taylor, Thank you for taking the time to post. I’m glad I have the opportunity to respond. We don’t have fridges or microwaves in every room. I’m not sure where you heard that we do. Please don’t hesitate to reach out to me (James@thehotelml.com) and let me know so I can stop this information from going out to our...

Reviewed 15 June 2015

This past Saturday I stayed at the Hotle ML after a wedding with a group of about 50 people. The Hotel is in poor shape and really needs an up grade. After the wedding my husband and went to the bar to have drinks, as our friend were coming in we were buying drinks for other guests. The bartender was...

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Helpful?
1Thank Pat S
thehotelml, Guest Relations Manager at The Hotel ML, responded to this review

Dear Pat, We apologize for this misunderstanding. I want you to know that I’ve reached out to the Director of Food and Beverage and requested to see the bill. I’ve also spoken with the Director of Operations. This type of treatment is simply not permissible and I wanted to make sure to provide a thorough response. The total was $90...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hotel ML offers an exciting new hotel concept focused on providing unparalleled customer service in a warm and welcoming environment. Formerly the Mt. Laurel Marriott. ... more   less 

Additional Information about The Hotel ML

Address: 915 Route 73, Mount Laurel, NJ 08054-1123 (Formerly Marriott Mount Laurel)
Region: United States > New Jersey > Mount Laurel
Price Range: €63 - €180 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Hotel ML 3.5*
Number of rooms: 278
Reservation Options:
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Also Known As:
Marriott Mount Laurel
Mount Laurel Marriott
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Questions & Answers

Here's what travellers have asked, with answers from The Hotel ML staff and other travellers.
5 questions
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Collingswood, New Jersey
4 months ago
11 months ago
Brooklyn
Brooklyn

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Questions? Get answers from The Hotel ML staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club Level rooms have beautiful hardwood floors!”
 of 5 bubbles 388bt, 6 Dec 2016 | Read review
“another hotel”
 of 5 bubbles L89MRmichellef, 3 Dec 2016 | Read review
“The Windham next door looks pretty good”
 of 5 bubbles qwerty103, 1 Nov 2016 | Read review
“Lower floors may have more families with children due to the water park and so may be noisier. Rooms on upper floors are recently renovated.”
 of 5 bubbles , 31 Oct 2016 | Read review
“We stayed on the 10th floor and it was very nice”
 of 5 bubbles thebrinings, 31 Oct 2016 | Read review
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