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Sonesta Simply Suites Philadelphia Mount Laurel

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4000 Crawford Pl, Mount Laurel, NJ 08054-3947
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Traveller (33)
Room & Suite (27)
Bathroom (5)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sonesta Simply Suites Philadelphia Mount Laurel
Updated 05/01/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 30 hotels in Mount Laurel
Location
Cleanliness
Service
Value
Sonesta Simply Suites Philadelphia Mount Laurel is an all-suite hotel where guests can feel at home. Whether traveling with the family or for business, guests can relax in our spacious suites with full kitchens and free Wi-Fi. Take advantage of the outdoor grill and fully equipped, 24-hour gym at our pet-friendly hotel in Mount Laurel. Other amenities include free laundry and morning coffee.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Convenience store
Parking
Wifi
Newspaper
Non-smoking hotel
Shops
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
Languages Spoken
English, Spanish
193Reviews5Q+A32Room tips
Traveller rating
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Popular mentions
Joanne Z wrote a review Jul 2021
Mullica Hill, New Jersey45 contributions36 helpful votes
This place does not even deserve one star. So filthy with belligerent staff. When we arrived the parking lot was basically empty. After a very long check in process by an untrained desk clerk. We were given a key to the room. As we unlocked the door a plume of cigarette smoke rushed from the room. The stench almost knocked us over. We immediately went to the front desk and the clerk said there were no other rooms and since we already unlocked the door, there would be no refunds. Avoid this place! It is a dump!!!
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: Avoid staying here at all costs!
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djohnstravel wrote a review Feb 2020
Oaklawn2 contributions
Hotel's Favourite
Upon arrival there was an issue with the cleanseness of pull out sofa. The entire staff went above and beyond to rectify the situation. The lady at front desk (can't recall name) the maid and the manager were very accommodating. The entire staff turned a potential disaster into a pleasant stay.I don't usually write reviews, unless it's a very bad experience or unless someone goes above and beyond their duties to make your stay pleasant. In this case it's the latter. I want to thank thank the manager, the staff and the maid service for their kindness. Definitely will stay here again.
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Date of stay: February 2020Trip type: Travelled with family
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Jason H wrote a review Dec 2020
2 contributions
Booked back in August after losing power in our house. From the moment I walked in the door I knew that there was going to be a problem. The best way I can describe the ambiance that I picked up from the environment is that of a homeless shelter rather than a hotel. It was dark, looked as if it hadn’t been cleaned in days, shoeless guests wandering around the front area and hallways, a dog wandering around, etc. I waited almost 10 minutes for an employee to come to the front desk and when she did she was completely rude and unprofessional as if I was bothering her. I handed her my Chime bank card and she proceeded to inform me that it was a “prepaid card” and that they don’t accept those. Now, anyone who knows anything about the concept of branchless banks knows that they are NOT prepaid cards. I attempted to explain this as well as the fact that I had used this card for years at other hotels such as Hilton and Marriott but she remained adamant. I told her I would literally go to an atm and hand her the money and she told me they have a no cash policy. It was at this point that I began to feel that she was making up reasons not to honor my reservation. I called trip advisor and they informed me that when they called the woman at the hotel to follow up on my incident, she told them that because I was giving her a hard time she was not going to refund me for my reservation. The entire thing ended up being one of the worst experiences I have ever had.
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Date of stay: August 2020Trip type: Travelled with family
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DKHibbens wrote a review Jan 2020
Cheyenne, Wyoming11 contributions14 helpful votes
We were sharing a room with our daughter who is in the military and the sofa sleeper was extremely uncomfortable. So we called the front desk to see about getting a second room. Front desk said the were sold out. Parking lot was half empty. So I went on website and booked another room easily. Front desk couldn’t explain it but acted like we were a burden. My daughter’s room smelled like urine. I suggest you stay away from this place. Very unpleasant for Candlewood . Stay somewhere else.
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Date of stay: January 2020Trip type: Travelled on business
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Response from IHGService, General Manager at Sonesta Simply Suites Philadelphia Mount Laurel
Responded 6 Feb 2020
Hi DKHibbens, Thank you for your feedback and it is great to hear from you. Here at the Candlewood, we want our guests to enjoy the comforts of your home at a comfortable value. Based on your feedback this does not seem to be the case. I apologize that the service provided by our front desk to help you resolve your concern was not up to the level of hospitality that you would have expected. Your experience has been shared with the Management of the Hotel, specifically our front desk team, so they can look into how we can further enhance our practices. Furthermore, I have sent a private message to learn more about your concerns. We want our guests to feel that the Candlewood suites as their home base while they are out traveling. Providing functionality and convenience in a relaxed and casual environment where you can truly feel free to make yourself at home. This is what we want you and our guests to experience when you come visit us. I hope you will give us another chance to show you that your unsatisfactory stay was an exception. We look forward to hearing form you soon. Hector P Case Manager IHGService
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Jacqueline wrote a review Nov 2019
1 contribution
This hotel was perfect for our needs. Loved the comfort of the room. He attended a conference, I worked on the room while he was busy. The kitchen was complete, including a dishwasher. The bed was so comfortable after a long day at work. Thank you for our stay.
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Date of stay: November 2019Trip type: Travelled on business
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PRICE RANGE
US$76 - US$111 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites philadelphia - mt. laurel hotel mount laurel, candlewood suites mount laurel, candlewood mount laurel, mount laurel candlewood suites
FORMERLY KNOWN AS
Candlewood Suites Philadelphia-Mt. Laurel
LOCATION
United StatesNew JerseyMount Laurel
NUMBER OF ROOMS
123
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Frequently Asked Questions about Sonesta Simply Suites Philadelphia Mount Laurel
Which popular attractions are close to Sonesta Simply Suites Philadelphia Mount Laurel?
Nearby attractions include Pump it up (1.1 km).
What are some of the property amenities at Sonesta Simply Suites Philadelphia Mount Laurel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Sonesta Simply Suites Philadelphia Mount Laurel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Sonesta Simply Suites Philadelphia Mount Laurel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Sonesta Simply Suites Philadelphia Mount Laurel?
Yes, free parking is available to guests.
What are some restaurants close to Sonesta Simply Suites Philadelphia Mount Laurel?
Conveniently located restaurants include Cracker Barrel, El Azteca, and Singapore Restaurant & Sushi Bar.
Are there opportunities to exercise at Sonesta Simply Suites Philadelphia Mount Laurel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sonesta Simply Suites Philadelphia Mount Laurel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Sonesta Simply Suites Philadelphia Mount Laurel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sonesta Simply Suites Philadelphia Mount Laurel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Sonesta Simply Suites Philadelphia Mount Laurel?
The staff speaks multiple languages, including English and Spanish.