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Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

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Traveller (13)
Room & Suite (19)
Dining (1)
About
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Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Air Conditioning
Family Rooms
Kitchenette
Microwave
Non-Smoking Rooms
Suites
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87Reviews
31Photos
1Q+A
19Room tips
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Popular mentions
Although this hotel now bills itself as "Stay America," it is primarily for extended stays. It is adequate if the price is right. The bed is good. Linens are OK. The kitchenette is fine. Breakfast is OK. The staff is pleasant. The location is quiet and handy. If kids are running
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
Responded 1 week ago
Ernest, thank you for taking the time to review your recent visit to our hotel. We are happy you were pleased with most aspects of our hotel, but we are sorry your stay was not quite perfect. We hope you will reconsider us for a future visit when in the area and we are confident you will have a much better experience. Sincerely, Hotel Management
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For the money I spent and the nice area and convenience I would definitely go back I enjoyed my stay one bedroom just right for me I checked in after midnight cause of late night flight the lady at front seat was pleasant and very helpful I would come back again to stay
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
Responded 21 Nov 2018
Thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the service provided by our staff and that you found us to be at a fair price. It was a pleasure to have you as our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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Booked about 3 weeks in advance. Hotel staff was very kind on check-in, and service was quick. Room was nice & spacious & clean. Many outlets to charge electronics. Clean bathroom. Toiletries did not include lotion. Bed slept very well. Happy to see there was an iron in the
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
Responded 23 Oct 2018
Thank you for being our guest at Extended Stay America. We’re happy to know you were impressed with the service provided by our excellent staff and that you liked your well-equipped room. We appreciate your business and hope you will stay with us again on your next trip to Mt Laurel. Sincerely, Hotel Management
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I can't stand this hotel, and it's always the same thing with all of these horrible Extended Stay hotels. It's supposed to be a suite with a kitchen, but you get to the room and there is NOTHING. No plates, not forks, not even a plastic cup. Even Motel 6 gives you a plastic cup.
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
Responded 7 Sep 2018
We appreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. Additionally, our front desk is available 24/7 to resolve any issues that may arise during your stay. We hope you will consider giving us another chance to make a better impression in the future. Hotel Management
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Drove 10 hours to find out they overbooked and we don't have a reservation. Had nobody to clean the rooms, so the desk attendant offered to clean a room for us. Lobby was filthy until they finally cleaned it on Sunday morning--two days later. Contacted guest relations who
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Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
Responded 16 Jul 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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All photosTravellerRoom & SuiteDining
Another car in the parking lot for an oil change.
Using the parking lot to change the brake pads.
Urine soaked bed.
Queen size bed
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1234
About this hotel, I would like to know, is there a pool for the guests and if there is a pool, is the pool indoors or outdoors?
No pool. Low cost hotel showing its age, but still a good value. We stayed there mainly because they took our pet (for $25/day), but we now stay at LaQuinta in Marlton for a little more money and lot more hotel (new and well appointed) and no pet fee!
0 votes
"Let them know ETA in advance for speedy accomodation"
"Find another hotel."
"Very comfortable and quiet"
"3rd floor plz. on 1st and 2nd you will hear people walking on the floor above. HAVE to pay every week, staff wont tell you about this."
"Seemed like all the families with Pets were on the first floor - so if you'd like to avoid dogs, ask for an upstairs room."
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PRICE RANGE
US$72 - US$108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay mount laurelmount laurel extended stay
LOCATION
United StatesNew JerseyMount Laurel
NUMBER OF ROOMS
77
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