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Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place

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Traveller (11)
Room & Suite (17)
Dining (1)
Overview
  • Excellent32%
  • Very good14%
  • Average15%
  • Poor14%
  • Terrible25%
4 weeks ago
“Drove 10 hours to find we didn't have a room, despite having a reservation.”
11 Jul 2018
“Our rooms were given away”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2 Star accommodation
All hotel details
Additional information
Offers from Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
Special Offer: Save up to 10% TODAY!
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Offers from Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
Special Offer: Save up to 10% TODAY!
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (83)
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1 - 5 of 79 reviews
Reviewed 4 weeks ago

Drove 10 hours to find out they overbooked and we don't have a reservation. Had nobody to clean the rooms, so the desk attendant offered to clean a room for us. Lobby was filthy until they finally cleaned it on Sunday morning--two days later. Contacted...More

Thank Kurt B
Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford PlaceResponded 4 weeks ago

We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More

Reviewed 11 July 2018 via mobile

Booked about 2 weeks in advance, arrived & clerk says he had no rooms, overbooking happens every weekend, & the manager tells him to apologize & say there's nothing he can do. Place was disgusting!!!!More

Thank Janice B
Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford PlaceResponded 11 July 2018

Janice, thank you for your review. We are sorry we were not able to accommodate you this time. We truly regret the inconvenience this caused and will be looking into your feedback to find out what went wrong with the reservation. We hope you will...More

A TripAdvisor Member
Wake Forest, North Carolina
1
Reviewed 25 June 2018 via mobile

Not so much as a single cup, ice bucket, or anything else in the room, every cabinet and drawer was empty. There was just one towel and hardly any TP left in the bathroom. When I went to the desk to ask for additional towels,...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford PlaceResponded 25 June 2018

Thank you for sharing your feedback. Thank you for your review. Please accept our apologies for the unpleasant experience you had during your stay. We take pride in enjoyable visit, so we apologize that we fell short. Your feedback has been shared with the appropriate...More

Reviewed 24 June 2018 via mobile

Horrible, dirty, no service, dirty smell, hallway smelled like a dirty hospital! Can’t wait to take a shower in a clean place. All places in the area were booked! I will was desperate! The windows, doors, carpets in lobby and halls needed wiping! It was...More

Thank Kcionci
Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford PlaceResponded 24 June 2018

Thank you for your candid feedback. We sincerely apologize for the housekeeping and noise issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and...More

Reviewed 18 June 2018

Had a reservation for this past Saturday night 6/16/18. Had a email confirmation with reservation number. Tried to call the Mount Laurel Extended Stay to notify them that we will be checking in at approximately 8:30pm because we were running behind in our plans, no...More

Thank Yankees31
Response from 00esa, Manager at Extended Stay America - Philadelphia - Mt. Laurel - Crawford PlaceResponded 20 June 2018

Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Breakfast included
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$81 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$81 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (11)
Room & Suite (17)
Dining (1)
Questions & Answers
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Keasha Z
12 June 2016|
Answer
Response from Chipper229 | Reviewed this property |
No pool. Low cost hotel showing its age, but still a good value. We stayed there mainly because they took our pet (for $25/day), but we now stay at LaQuinta in Marlton for a little more money and lot more hotel (new and... More
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Votes
Room Tips
"Find another hotel."
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"Very comfortable and quiet"
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"3rd floor plz. on 1st and 2nd you will hear people walking on the floor above. HAVE to pay every week, staff..."
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"Seemed like all the families with Pets were on the first floor - so if you'd like to avoid dogs, ask for..."
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