We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All reviewsclose to the airportwould stay againflight was cancellednew yorkshuttle serviceroom was clean and comfortableruns every minutescoffee makershort stayfree shuttleyvonnenycpickupcruiseterminal
They lost my prepaid reservation, forcing me to stand at the counter for fifty (50!) minutes while they located it, then they charged me a second time for the stay without authorization on a credit card they promised was only for "amenities."More
1 Thank Jeff Brian S
Response from David M, Guest Relations Manager at Crowne Plaza Newark AirportResponded 9 December 2016
Hello Jeff Brian S,
Thank you for leaving your review.
I apologize about the inconveniences regarding your stay.
As we discussed during your arrival, your reservation was never transmitted to our system from your booking agent due to a system failure on their part. This...More
The common areas of the hotel were a disaster. We ended up staying there due to delays and reroutes on an overseas flight from France . I figured a Crown Plaza should be a decent place...always has been before. Not this time. The bar area...the...More
1 Thank duanexx
Response from Marcio S, Manager at Crowne Plaza Newark AirportResponded 28 November 2016
Thank you for your comments and my apologies for the Restaurant issues you encountered during your stay.
Unfortunately during your stay at the Crowne Plaza Hotel we were in the process of transition. The new Food & Beverage company TKP bar & Grill...More
This experience is from back in July 2016 - my mother and I were supposed to be going through Newark Airport in transit on our way to Sri Lanka for my grandmothers' funeral. We were given vouchers from United Airlines to stay the night at...More
Thank piyumi e
Response from David M, Guest Relations Manager at Crowne Plaza Newark AirportResponded 23 November 2016
Hello piyumi e,
Thank you for leaving your feedback!
We are sincerely sorry about the inconveniences you encountered during your time here. Unfortunately, due to a number of circumstances there are times when our airline partners need to cancel flights and we work closely with...More
Well, for one thing, maintenance. The room I was in (#1102) had a hole in the outside wall. Not from a projectile, but maybe a molly?
Faucet in BR was leaking, a drip as well as around the fixture itself.
I ran out of hot...More
Response from IHGService, Guest Relations Manager at Crowne Plaza Newark AirportResponded 30 November 2016
Thank you for taking the time to express your thoughts and concerns. We are glad to know you liked the breakfast selections we have and the amenities in your room. On the other hand, we would like to apologize for the shortfalls you...More
The hotel is pleasanty appointed in furnishings,. The staff is very business oriented, probably by design of the franchise owner. But I find it rediculous, to have a coffee maker in your room with coffee pods but no Water to make the coffee. There is...More
Response from Marcio S, Manager at Crowne Plaza Newark AirportResponded 11 November 2016
Thank you for choosing Crowne Plaza Hotel. We appreciate you taking the time to comment on your stay as your feedback is very important to us. We will bring these concerns to the Department Managers to see how we can improve upon our...More