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Crowne Plaza Newark Airport

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Crowne Plaza Newark Airport
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397 Reviews from our TripAdvisor Community

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Showing 360: English reviews
New York City, New York
Reviewed yesterday NEWvia mobile

They lost my prepaid reservation, forcing me to stand at the counter for fifty (50!) minutes while they located it, then they charged me a second time for the stay without authorization on a credit card they promised was only for "amenities."

Thank Jeff Brian S
Stuart, Florida
Reviewed 1 week ago

The common areas of the hotel were a disaster. We ended up staying there due to delays and reroutes on an overseas flight from France . I figured a Crown Plaza should be a decent place...always has been before. Not this time. The bar area...the only food in the place...was a construction zone. After a very long day, all I...

Thank duanexx
Marcio S, Manager at Crowne Plaza Newark Airport, responded to this review

Dear duanexx, Thank you for your comments and my apologies for the Restaurant issues you encountered during your stay. Unfortunately during your stay at the Crowne Plaza Hotel we were in the process of transition. The new Food & Beverage company TKP bar & Grill has now a great selection of beer and new Menu. I hope that you will...

Reviewed 2 weeks ago

This experience is from back in July 2016 - my mother and I were supposed to be going through Newark Airport in transit on our way to Sri Lanka for my grandmothers' funeral. We were given vouchers from United Airlines to stay the night at this hotel as they had cancelled our flight. We had already been on a long...

Thank piyumi e
David M, Guest Relations Manager at Crowne Plaza Newark Airport, responded to this review

Hello piyumi e, Thank you for leaving your feedback! We are sincerely sorry about the inconveniences you encountered during your time here. Unfortunately, due to a number of circumstances there are times when our airline partners need to cancel flights and we work closely with them to provide accommodations for as many of their passengers as possible. This usually involves...

Detroit, Michigan
Reviewed 3 weeks ago

Well, for one thing, maintenance. The room I was in (#1102) had a hole in the outside wall. Not from a projectile, but maybe a molly? Faucet in BR was leaking, a drip as well as around the fixture itself. I ran out of hot water during a shower last night. Water pressure seemed to be low, maybe water saving...

Thank pekopper
IHGService, Guest Relations Manager at Crowne Plaza Newark Airport, responded to this review

Dear pekopper, Thank you for taking the time to express your thoughts and concerns. We are glad to know you liked the breakfast selections we have and the amenities in your room. On the other hand, we would like to apologize for the shortfalls you have noticed with the quality of your room. It is regrettable that we fell below...

Beijing, China
Reviewed 4 weeks ago

The hotel is pleasanty appointed in furnishings,. The staff is very business oriented, probably by design of the franchise owner. But I find it rediculous, to have a coffee maker in your room with coffee pods but no Water to make the coffee. There is bottle water for sale @ 3.50 each. Being an Platinum Ambassador for IHG at check...

Thank Dawei13
Marcio S, Manager at Crowne Plaza Newark Airport, responded to this review

Dear Dawei13, Thank you for choosing Crowne Plaza Hotel. We appreciate you taking the time to comment on your stay as your feedback is very important to us. We will bring these concerns to the Department Managers to see how we can improve upon our features and services. If you wish to speak with us further, please contact us directly...

Reviewed 29 October 2016 via mobile

The hotel was nice overall, but could use some updates. The carpet in the hallways and some of the aspects of the room were pretty worn. Most of the staff were pleasant, but the gate guard always had a bad attitude. The restaurant was good and reasonable prices and the wait staff was great. The shuttle is what sold me...

Thank John B
Marcio S, Manager at Crowne Plaza Newark Airport, responded to this review

Dear John B, On behalf of the Crowne Plaza Team, we would like to thank you for your feedback. We are glad that you enjoyed your stay with us and we appreciate that you chose us for your accommodation needs. Thank you for that feedback and if we can be of any further assistance, please do not hesitate to contact...

Rochester, New York
Reviewed 28 October 2016 via mobile

At 1:00 in the morning, a shuttle bus loaded with very angry airline passengers descended upon the one desk clerk with vouchers from United Airlines. The overnight clerk was very efficient. He should be rewarded. The room itself......no. I can't believe Crowne Plaza keeps its name on this. Room smelled old, like it never gets fresh air. Sheets were about...

Thank JMWC2002
Marcio S, Director of Operations at Crowne Plaza Newark Airport, responded to this review

Dear JMWC2002, Thank you for staying with us and for sharing your thoughts regarding your experience on your recent stay. However, I'm sorry our hotel did not live up to your expectations and regret you were not satisfied with the decor of the hotel facilities. I have taken note of your valuable comments and rest assured, these will be used...

Siegen, Germany
Reviewed 22 October 2016

I stayed in many Crowne Plaza Hotels all over the world, but this one is the worst I have seen so far. Old, expensive, unfriendly, loud etc. Sorry, one time and never again. I can not understand how IHG operates such a place and does not look for improvement. Also IHG did not publish my comments on the hotel on...

Thank krm2512
Marcio S, Director of Operations at Crowne Plaza Newark Airport, responded to this review

Dear Knudmueller, Thank you very much for sharing your comments with us. Your feedback is treated very seriously and we are sorry that you were unhappy. We make every effort to ensure that all guests have a lovely stay and we are sorry we fell short with you. I would be delighted to speak with you directly to obtain more...

Ubud, Indonesia
Reviewed 21 October 2016 via mobile

My kids and I stayed here for a week while my husband flew in and out of the airport. The staff was great, especially the housekeeping! They paid attention to when we left and then go clean the room. We always came back to a spotless room. The front desk were always polite and went above and beyond. For example,...

Thank jolleykat
Marcio S, Director of Operations at Crowne Plaza Newark Airport, responded to this review

Dear JolleyKat, Thank you kindly for choosing the Crowne Plaza Hotel. We very much appreciate you taking the time to leave a detailed review of your stay. We depend on guest feedback to make improvements to our services for maximum guest enjoyment and we will share your comments with the Restaurant Managers. We hope to welcome you back on your...

Reviewed 19 October 2016 via mobile

The top 3 things I care about in a hotel are hot water, quite halls, and good Internet. The Crowne Plaza only has quite halls. I'm up in the Newark area every week for work and I stay at a lot of different hotels and I've stayed here for a total of 3 weeks over the past 3 months and...

Thank Ebarr16
Marcio S, Director of Operations at Crowne Plaza Newark Airport, responded to this review

Dear Ebarr16, Thank you very much for sharing your experience with our Trip Advisor members. These comments only help us to improve our standards and overall experience for our guests. I’m sorry that you had this inconsistency during your stay at the hotel. These concerns will be addressed to the hotel management for review and actions will be taken accordingly,...

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Newly renovated Crowne Plaza Newark Airport Hotel offers 24-hour Free Shuttle Service to Newark Liberty International Airport every 30 minutes. Located just off I-95 in Elizabeth, NJ, the Crowne Plaza Newark Airport Hotel is the closest hotel to the terminals around the airport area. Visiting New York City? Take advantage of our courtesy shuttle to the airport where you can catch the airtrain that will drop you off at the airport train station, and you will be at NYC Penn Station within 20 minutes! It is also easy to visit The Prudential Center, home of the New Jersey Devils; Meadowlands Sports Complex, home of the NY Giants and NY Jets. We're close to Rutgers University, NJIT, UMDNJ, the Newark Museum and Jersey Gardens Mall.Business guests appreciate that our hotel in Elizabeth, NJ is close to major businesses. Port Newark - Elizabeth Marine Terminal is five miles, and our hotel is only five minutes from downtown Newark. The Liberty Cruise Port is only 15 minutes away. Our hotel is the 'Place to Meet' with facilities that are tailored to meet your needs. We feature one restaurants and lounge where you can meet with clients for a great meal. Other amenities include a 24-hour coffee shop; a professionally designed fitness center; indoor pool, and free high-speed Internet access. Book your stay at the Crowne Plaza Newark Airport hotel to discover a great hotel in Elizabeth, NJ. Daily Parking Fee $12. ... more   less 

Additional Information about Crowne Plaza Newark Airport

Address: 901 Spring St, Elizabeth, NJ 07201-2101
Region: United States > New Jersey > Elizabeth
Price Range: €90 - €145 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Newark Airport 3.5*
Number of rooms: 260
Reservation Options:
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Also Known As:
Crowne Plaza Newark Airport Hotel Elizabeth
Crowne Plaza Elizabeth
Crowne Plaza Hotel Elizabeth
Sheraton Elizabeth
Four Points Elizabeth
Four Points Sheraton Newark Airport
Elizabeth Sheraton
Elizabeth Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Newark Airport staff and other travellers.
11 questions
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Questions? Get answers from Crowne Plaza Newark Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“SW facing rooms have a fair amount of street noise.”
 of 5 bubbles pekopper, 15 Nov 2016 | Read review
“The room I stayed, was on the 9th floor and it was quiet. The area although relatively close to the freeway was relatively quiet.”
 of 5 bubbles Dawei13, 9 Nov 2016 | Read review
“Don't eat at the breakfast buffet. At $15 each it is a rip-off. Try the coffee snack bar in the lobby”
 of 5 bubbles coloradocowgirl2016, 8 Oct 2016 | Read review
“My room was on the 7th floor and no problems.”
 of 5 bubbles ShirleyG958, 20 Sep 2016 | Read review
“11th floor seemed to be quiet”
 of 5 bubbles Future_Trvl, 6 Sep 2016 | Read review
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