Had to make a quick stop in the area and tried this Courtyard. They share the parking lot with another hotel (non-Marriott). Bed was comfy and the couch looked huge but the back was kind of far from the front, more like a lounging chair. There was a stain on the couch so I didn’t sit on it! Little coffee maker, fridge, and microwave in the room, that’s always a plus!! Bathroom is a decent size, not a fan of the curtain less shower though, water splashed out as a result. Shower had decent water pressure, another plus. The hair dryer was hanging behind the bathroom door, I didn’t notice that at first.
I came in late on New Years Eve and needed to print my courtesy form and the gentleman at the front desk was obnoxiously rude! I never had this issue before, I printed my form out at another Marriott and it was no issue.
At around 9pm, I called this establishment to inquire about whether they were open for during COVID-19 for a possible room that evening. I had mentioned that I might be needing a room this evening due to possible quarantine. The gentleman on the phone assured me that he would take down my credit card information but that it was simply to hold the room and that I would NOT be charged unless I arrived to the hotel. He was unable to take my name and demographic information but said that we could work that out if and WHEN I arrived. Well, it turned out that my family did not need the room that evening. I woke up this morning with a full charge on my account for a room that I did not need. I understand they have cancellation policies but I thought I made it clear that I was just inquiring about whether they had availability for that evening and not actually booking the room. Apparently, a huge misunderstanding as I was not under the impression that I was actually booking the room. For a hotel that is virtually empty during a pandemic, I do not believe that I should have been charged for this room. I would appreciate someone contact me so that we can get this straightened out. I have always been very satisfied with Marriot until today.…
First room I was assigned to there was an obvious imprint of where somebody had slept on the linens. The second room I was assigned to the bathroom and nightstand were filthy. I’m a nurse and I’m here to work and don’t want to get sick from my hotel room. So, with this being said, I wiped things down with some bleach wipes. What i discovered was disgusting. You’d think in the time of COVID-19 they would do better to clean these greyhound bus station filthy rooms. Oh! Added bonus, pubic hair left in the tub. 🤮🤢 I wouldn’t recommend anyone stay here right now due to what appears to me to be substandard cleaning of rooms.
Grabbed this room and figured for the price it ought to be a wonderful night and a great stay. Couldn’t be further from our experience. This hotel is extremely overpriced and offers NOTHING! Don’t waste your money here. Better deal would be found at a place half the price and offering more. Never, ever again.