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Crowne Plaza Hotel Philadelphia - Cherry Hill

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Crowne Plaza Hotel Philadelphia - Cherry Hill
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500 Reviews from our TripAdvisor Community

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Showing 488: English reviews
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Tamarac
Reviewed yesterday NEWvia mobile

I have stayed at Crowne Plaza all over the country but this almost stay was very disappointing. I checked in at 3:30 PM on 4/20/17 and went to my room. After turning on the A/C and waiting 20 minutes it was not working. When I contacted the desk I was then told the entire hotel A/C was down until the...

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Helpful?
Thank Jack M
Otsego, Minnesota
Reviewed yesterday NEW

I was in town for 3 nights in Philly on business. We were able to park for free and there was plenty of parking for our rental car. During check-in at 10pm, it was a breeze for me, but my co-worker had an issue with the front desk guy. The three of us booked all together and for some reason...

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Helpful?
Thank MinneGrl
Washington DC, District of Columbia
Reviewed 3 days ago NEW

I would skip this one, seriously! We came as part of a large group. Our room had no air conditioning and the lights in the room would not work (lights in entrance and bathroom side worked). The AC had not worked for a week and the staff did not see to find that to be a problem. It's obvious that...

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Helpful?
Thank MacVA175
Charleston, South Carolina
Reviewed 5 days ago NEW

Stayed last weekend, reserved a king with pullout, got king NO pullout. Called for extra towels never got them. Maid didn't replace toilet paper, called front desk waited about 25 minutes then went to front desk, told them my husband was sitting on the toilet waiting for paper. She didn't have any at the desk, called it in to housekeeping...

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Helpful?
1Thank tsjpaj
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear tsjpaj, We do apologize for any inconveniences you encountered with housekeeping and the cleanliness of your room during your stay. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Reviewed 1 week ago via mobile

Filthy hallways, uncomfortable bed, bad a/c, non-working electrical outlets, broken lights, and dirty washcloth left in shower. Needs new management. Awful housekeeping and no maintenance seems to be done.

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Helpful?
Thank Rebecca M
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Rebecca M, We do apologize for any inconveniences you encountered during your stay with cleanliness or maintenance. We have brought your concerns to the attention of our management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Rochester, NY
Reviewed 1 week ago

This hotel is worn out. The room had more ceiling patches than I could count from water damage. The bathroom had no lights in the shower so it was like taking a shower in the dark. Heating / Cooling System did one or the other and would not maintain a temperature. And lastly forget about sleeping. Multiple parties on our...

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Helpful?
1Thank Hemicuda426
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Hemicuda426, We do apologize for any inconveniences you encountered with the lighting in your bathroom and the noise level of other guests. Please be assured that your concerns have been brought to the attention of the management team for resolution. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Dumfries, Virginia
Reviewed 1 week ago via mobile

We stayed here instead of Philadelphia where our tournament took place due to close proximity and free parking. Hotel was very clean and staff extremely receptive. Had small issues with phone in my room not initially working and trying to get shower to work, but both were rectified quickly. Will definitely stay again. Might I add plenty of restaurants and...

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Helpful?
Thank Renee J
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Renee J, We are delighted to hear that you enjoyed your stay with us for your tournament. We look forward to seeing you again soon. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Christiansburg, Virginia
Reviewed 2 weeks ago

We attended a two-day meeting at the Crowne Plaza Hotel Philadelphia - Cherry Hill. The rooms were very comfortable and clean. The restaurant was very good. The meals we had there were delicious and our waiter, Kenn, was great. The staff were all friendly. Overall, the hotel itself is a little outdated and needs some TLC. We would stay there...

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Helpful?
Thank SueBones47
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear SueBones47, We are happy to hear that overall you enjoyed your stay with us. We look forward to seeing you again soon! Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherry Hill

Reviewed 2 weeks ago via mobile

These pictures say it all. Looking at another person's pubic hair (see picture) came in at 2:00 am to a toilet that wouldn't flush, looking at a lot of hair on bathtub ledge (see picture) and dust on everything. (see picture of dust on my husband's hand.). Disruptive, drunk, obnoxious people in adjoining room kept me up all night and...

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Helpful?
2Thank Susan B
Hospitalityexperta, Manager at Crowne Plaza Hotel Philadelphia - Cherry Hill, responded to this review

Dear Susan B, We have sent you a private message regarding your stay with us. Please respond at your earliest convenience so that we may address the issues you encountered during your stay as quickly as possible. Best Regards, The Management and Staff at the Crowne Plaza Philadelphia Cherrry Hill

Pittsfield, Massachusetts
Reviewed 3 weeks ago via mobile

First the positives, the rooms were clean and the staff were friendly and were as helpful as they were able to be but the hotel rooms had many issues. The first room we were given had no working TV or phone. We were moved down the hall and immediately we're greeted with the sound of grinding metal from the air...

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Helpful?
Thank Janice D

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Hotel Philadelphia/Cherry Hill, the largest hotel in South Jersey, outside Atlantic City. We are located just minutes from Center City Philadelphia, Pennsylvania Convention Center, Philadelphia Sports Complex and Garden State Market Place Shopping. At the Crowne Plaza Hotel Philadelphia/Cherry Hill, experience 408 well appointed guest rooms and suites that feature the Crowne Plaza Sleep Advantage along with complimentary high-speed Internet access! Enjoy breathtaking views overlooking the Philadelphia Skyline and beautiful Cooper River Park. We are 5 miles from downtown Philadelphia and less than 20 minutes from Philadelphia International Airport. The lively Camden Waterfront is close by and Atlantic City beaches and casinos are just an hour away. If you're planning an event, choose the Crowne Plaza Hotel Philadelphia/Cherry Hill. With over 43,000 sq. ft. of newly renovated meeting space, including two grand ballrooms and numerous breakouts, we can provide some of the most flexible space in the Philadelphia area. Our Crowne Meetings Director, along with our business center and in house AV services will certainly make for a productive meeting. Our Riverside Pavilion is the premier location for Philadelphia/South Jersey weddings, Indian weddings, bar mitzvahs and bat mitzvahs, or any other special occasion. ... more   less 

Additional Information about Crowne Plaza Hotel Philadelphia - Cherry Hill

Address: 2349 W Marlton Pike, Cherry Hill, NJ 08002-3315 (Formerly Hilton)
Region: United States > New Jersey > Cherry Hill
Price Range: €125 - €212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel Philadelphia - Cherry Hill 3.5*
Number of rooms: 408
Reservation Options:
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Also Known As:
Crowne Plaza Cherry Hill
Crowne Plaza Hotel Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel Philadelphia - Cherry Hill staff and other travellers.
7 questions
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Poughquag, New York
5 months ago
London, United Kingdom
Thorofare, New Jersey
8 months ago

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Questions? Get answers from Crowne Plaza Hotel Philadelphia - Cherry Hill staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For a quiet room, request a high floor level and at the end of the hallway - there's less traffic.”
MinneGrl, 23 Apr 2017 | Read review
“NO AIR CONDITIONING , rooms with odd numbers seem to be a little cooler on a hot day.”
MacVA175, 21 Apr 2017 | Read review
“Don't take the 14th floor”
tsjpaj, 19 Apr 2017 | Read review
“Do not know.”
SueBones47, 9 Apr 2017 | Read review
“14th floor lake view is amazing!”
  • 14th floor lake view
MsGreyEyes, 13 Jan 2017 | Read review
5 of 5